Bunkers International Review

I went to this office from a referral service, for a routine check. I was pleased with the experience.
A couple of weeks later, I had to make an emergency appointment and was taken as soon as it was possible, the same day. There was not much waiting, even though I know I was squeezed in between regular appointments. Same with the follow up appointment, I did not have to wait even though she was triple booked.
Dr. Sensor has a no-nonsense approach. She's not the overly coddling type, but she comes off as "in your corner".
Very friendly staff and nurses.

On June 27th I made a online appointment for September 20th 2016 and received a confirmation via email the same day. Today September 8th I called the doctor because I had a medical question to find out the appointment I had is not valid. And I only found out because I called! This is totally unacceptable and irresponsible. Now I am left to look for another doctor after waiting over 2 months. This is too bad because I heard stellar reviews about Dr. Cofield, unfortunate her office appointment online system is not working leaving new patients without appointments. Don't bother to use the online system, and if you call good luck getting someone to answer.

I always feel totally at ease during my appointments with Lisa Cara. She is gentle, and doesn't rush me. She answers all my questions, and I leave feeling I've been well taken care of.

AVOID THIS PLACE THE BEST YOU CAN!!!!!!! I have had nothing but bad experiences dealing with this place of business! The customer service is HORRIBLE to say the least!! They turn away patients for no justifiable reason!

I called to get information about prenatal self patient care and Sarah (receptionist) treated me as if I had killed her dog! Her unprofessionalism and condescending tone was OVER THE TOP! She was in search for ANY reason to turn me away... maybe because I am a self pay patient, maybe not. Regardless of how I handle MY bill should not determine how I am handled on the phone or in person for that matter! The insults continued the next day with Liz where after a 15 minute hold where she said she was talking to Mandy comes back to the phone with a complete overnight "rule" change! Sarah made no mention of a required $4000 payment prior to treatment. But I guess this applies to ME today!

I am left in total shock of how these girls handled calls that should be professional and maybe a little compassionate. I have NEVER experienced this before in any setting and trust me, I deal A LOT with people in professional businesses and positions.

These girls answering the phones are the first representation of the business. How they handle customers over the phone and in person leaves you expecting this from everyone you come in contact with within the business. I think they need a little training class is customer service!

Absolutely the WORST OBGYN I got labs done back in July and no one ever reached out so I called them instead nobody picks up the phone. I went elsewhere to get my answers and switched obgyns now 3 months later I get a call telling me my lab results from July . Horrible horrible experience in this office . Should not be in practice and other thing I've experienced with these doctors have been reported. I would give then no stars if had the option.

I have been a patient here for many years and have always felt comfortable and had great experiences, that is until recently. I feel as a patient that I should be able to discuss any issues openly. That has not been the case for me. In fact I left feeling unheard and honestly was handled quite rudely. I highly suggest finding another ob/gyn because this office now lacks in many areas. It s unfortunate because at one point in time I would drive 45 minutes out of the way because the quality of care here was exceptional.

Heathrow Obgyn has some of the best doctors. Everyone is the office is sweet and full of energy. Dr. Guerrero is an amazing physician and has such a great personality. She makes sure that you understand everything and walks you through things step by step. One of my all time favorite physicians. Definitely recommend!

Everyone was extremely professional and kind. I was taken to the exam room at my appointment time and saw the doctor right away. A great visit!

Dr office was great! New patient paperwork was easy. They answered all my questions on the multiple times I called. I will be using them again and highly recommend based off of my experience

Dr. Cofield is a great doctor however she is surrounded by an imcompetent unorganized staff. They need to shut down and try again with a better staff.

This office is extremely shady. All the doctors and staff are rude, careless, and ridicule people. Dr. Sensor talks about her patients which is against hippa, the nurse practitioner forced a change of treatment on me, and the 3 receptionists don t pick up the phone. I will never be going back and I absolutely don t trust them for medical advice or treatment either. Awful place, save yourself and go somewhere else unless you wanna be a guinea pig. This place also removes patients bad reviews, be careful.

Dr Cofield is the best doctor I have ever had. She was the first one to genuinely listen to my concerns and discovered why I was ill for so long. She is caring, funny, and takes the time to explain everything clearly to ensure that you understand everything. All questions are answered thoroughly!

WOULD NOT RECOMMEND!!! I followed them from the orange city location & the new location its like no one cares

I looovvvveee it here! Staff is always nice! Dr.cofield is amazing!

Waited over a month for my appointment today due to serious pains I was having. My appointment was at 9:45am, 10:30am rolls around and 5 people who had later appointments than me were being seen. I walk up to the front desk and all she says is "The doctor is on the phone she'll be with you in a minute." No apology for my wait. A few minutes later the nurse finally calls me in and I continue to wait. I wait butt naked for 10 more minutes, I finally get dressed and walk out. By that time my appointment was over an hour ago and I NEVER saw the doctor. They ever called to see why I walked out or if they could make another appointment with me. Not to mention they never notified me when Dr. Lisa Cara left or assigned me a new doctor up until I really needed to see someone. Most inconsiderate, unprofessional place I've ever been to. They are always short staffed and obviously only care about appointments if you are pregnant. I do not recommend this place unless you like wasting your time and like being treated like garbage. Currently looking to see where Dr. Lisa Cara went, she was the best.

I have mixed feeling abut writing a review here. I never want to dissuade someone from seeing a doctor, but I just had a very bad experience here.

First, I had been to this clinic several years pryer but when I called for an appointment they set it up as a new patient. Which I can understand because things may have changed. However, that appointment was two months in the future. This was just preventative, so that was ok. However, if you need to get in right away it's not going to happen.

When my appointment came around I went in and filled out all the new info including my new pharmacy (last insurance used a mail order one) and even marked on the sign in sheet that I had new info. This was never actually updated in the system and I later found out that my prescription was sent to the wrong pharmacy and never processed. That's been fun.

The actual exam did not go well. But that I will not go into.

I was told to make an appointment for three months by the doctor, but when I went to reception to do so they told me to call back next month to make the appointment because they were so full. To be honest this kind of dumbfounded me...if you're full don't you want me to schedule now?

After the exam I called back because I had some concerns and discomfort. The receptionist was pretty condescending but said she would inform the doctor. I never heard back from them and I ended up consulting a doctor on demand app because I was so concerned and needed some kind of reassurance.

I will not be going back. This kind of appointment is already nerve racking enough to make and go to. It should not be made harder.

The staff at Heathrow Ob/Gyn is great. Everyone is friendly and professional and I didn't have to wait long for my appointment. Carla Shulman is so personable and she really spends time with each of her patients catching up and making sure all their needs & questions are being addressed. I would highly recommend Carla if you're looking for someone who truly loves her job and cares for her patients.

My doctor at Heathrow OB/GYN is Dr. Guerrero and she is amazing. I first went to see her last year with some concerns and she took the time to explain to me in detail what was going on with me. I have never had to wait more than 10 minutes in the waiting area or in the room to see her. It turned out that i needed surgery and Dr. Guerrero was incredible throughout the entire process. She explained the surgery in detail and was really concerned about my well being. I would recommend Dr. Guerrero.

Dr. Cofield is amazing. Her bed-side manner was wonderful. I felt as though she cared for me and my baby as if we were family. All of the doctors and nurses in this facility always treated me great.

The staff is amazing ! They always put you quickly on the schedule and the wait in the waiting room is minimal. Dr.Carla Schulman is great. Not only did she help me, she also was supportive and understanding . Courtney is very nice and helpful. I would recommend Heathrow OBGYN to everyone, the whole team is great ! Thank you.

Great office & provider. Minimum wait time, friendly staff, knowledgeable practitioners. I am glad I am a patient of theirs. I wouldn't go anywhere else.

The ladies at the desk are very nice and helpful. Also the app the facility uses is awesome, as you can keep track of everything there. My experience with the nurse practitioner Carla has been great. She corrects prescription errors made by the doctor promptly and is a great communicator. Unfortunately, every experience I ve had with the doctor (Dr Lambert) has been unsatisfactory. She is not very attentive and has poor bedside manner. At my last appointment, she didn t even review my chart before coming in or speak with me about my past procedure (colposcopy) or any issues I ve had since seeing her which is why I was there for a follow up. I waited 30 mins for her to come to the room, she didn t have the time for questions, and left abruptly after completing the Pap smear. Because of this I have chosen to find another doctor. Do not trust this place with your reproductive health!

ATTENTION NEW PATIENTS!! Be careful when making an appointment because your appointment will more than likely change 3 times before seeing anyone. I made an appointment months ago and still haven't seen a physician because they keep canceling and rescheduling me. I've taken off of work for my appointment so I'm losing money every time they cancel on me and it's very upsetting. Every time my appointment gets rescheduled it's at least 3 weeks later. They rescheduled me for the end of this month but I'm not getting my hopes up. I'm giving them 2 stars instead of 1 because they actually have the decency to have their automated system call me and tell my appointment was canceled. Happy New Year!

Dr. Cofield is by far the most upbeat & caring doctor I've ever had! Her lively, optimistic personality always puts me at ease! In the past I would dread & cringe at the thought of going to the gynecologist, however, for the last 4 years, my experiences have been pleasant & comforting thanks to Dr. Cofield & her staff (Medical Assistant Sheryl). Dr. Cofield diligently takes her time to thoroughly explain all options & ensures that I make an informed decision! Having my first surgery I was very nervous, but Dr. Cofield reassured me & needless to say it went well! I often recommend her to others because I am extremely pleased with her services!!!

I waited a month for this appointment to be treated as if I was a bother. I went to the Er in pain they foun . Few things that needed a specialist which is why I was referred to her in the first place my Dr was in agreement. I go in the first nurse was super nice friendly then the Dr comes in to basically tell me there was NOTHING she can do for me REALLY?? How she needs to go to the hospital her self and show them how to do their job. She then says well seeing how your here let's do a pap to.see if there is anything going on while I change she is in the hallway telling the other nurses how they really sent me here for a itty bitty cyst and she needs to go in to show then how to do their job to tell them what to look for.. I decided at this point I wasnt taking it as a bad day she is in the wrong profession she has no bed side manner basically she told me I was a waste of time. Never ever have I been treated like this I would not recommend them for anything worst experience

Nice staff. Minimal wait time. Good safety practices. Thank you!

If I could give them a negative I would. After a trip to the ER, I still had to wait 3 weeks for an appointment as an existing patient!! I was called and emailed both to confirm my appointment prior, which I did. I arranged my work schedule and school schedule to accommodate the available appointment. I was called the evening before my 830am appointment the next day and they cancelled!!! When I ask to reschedule, reminding the receptionist of my medically nessecary situation, she stated they couldn't get me in for another MONTH!! Very unprofessional on the practice and the doctors!!

Dr Stacey Sensor is amazing, caring, compassionate physician. You would be the Lucky one if you can get her as your OB/GYN!

I don t know what s going on with this office but I took my daughter to see Dr. Sensor in February. We were given a list of labs to be completed but when we showed up to the lab for her appointment @7:00am they couldn t do them because there was a lab code that wasn t clarified. The lady at the lab was kind enough to say she d call the doctors office for me to get the lab code. Later in the day the lab called me and said they couldn t reach the office and had been calling all day. It just rings and rings. I called also many many times and no one answers. I call today and same thing. Rings and rings, no answer and can t get the labs done until the code is clarified. This happened last week as well when I called to schedule a follow up appointment. No answer, just rings. I also saw other reviews after the fact that this has been an issue in the past. Nothing against Dr. Sensor but my daughter was a new patient and we won t be back.

Dr. Mathis was awesome, they were short help and she did all my vitals!

Honestly they don t even deserve one star. I have been canceled on three times by them in the past six months. every time I make an appointment they call me a day in advance telling me they re canceling it because there s no doctors in. I explained that it was very important for me to get in because I have a severe ovarian mass and that I really needed this appointment because my insurance would only let me go to them and they still completely ignored that and kept canceling my appointments. It s very upsetting because they would assure me that I had an appointment knowing how serious it was but then would turn around and cancel me a day before I m supposed to go there. My advice to anybody going here if you have something serious going on don t rely on them to take care of you.