Bryan Chevrolet, Inc. Reviews

Jonathan was a great sport. However, his manager or whomever he was, was very aggressive and his tone was very disrespectful. He spoke to me as if I was a child. I am a Texas A&M alumni, I have a well respected job, I pay my taxes and I know where my money goes. I was insulted and disrespected. My experience here was unpleasant and greatly distasteful. If you want to be treated as a child and get lectured about your finances, by all means, go find Jonathan's manager. I will never set foot here again.

I bought a 2010 Equinox LT and it wasn't what i expected. It was more! The salesman helped gave me a good deal on my trade (i had done a lot of research to see what it was worth). And he set me up on my bluetooth and showed me all the stuff on the vehicle. It has a remote start that turns the air on when it's hot or the heat on when it's cold. I dig that feature! And i had no surprises in the finance office. Jerry made sure I was happy and didn't pressure me when i got a little flaky.

Incredibly helpful, honest staff. The people there, Cole in particular, made having to drop a bunch of money in repairs much less stressful. Highly recommend.

Completely sexist and aggressive sales tactics. Drew up paperwork before we even agreed to buy the car. Only spoke to the man in the room.

Can't say enough good things about this place!! They had the vehicle ready to go when I walked in and from start to finish I was out the door in my new to me truck within 2 hours. Best experience I have had buying a vehicle! Big thank you to Larry for being such a great person to work with and the whole team who assisted me. Thanks again guys will definitely recommend y'all to everyone I hear wanting a vehicle!

I got a good deal on my trade in and the dealer rebates made it affordable for me to get back into a truck. Brian was very friendly and answered all of my questions.

Went to get an oil change and it took over three hours on a Thursday. The lack of organization is truly pathetic. I will never return to this dealership for service

If I could give a negative star i would give it a -5. Rude service very unprofessional and horrible customer service.

JT was so nice, very knowledgeable about the car and worked with my budget and financing to make sure I got the car I wanted.

We couldn't be happier with our 'new' used car; from Charlie (Business Development) to Quade (our salesman) and that reliable dot-matrix printer. They bent over backward to help us and stayed past closing to finish up the paperwork. We drove up from Houston for the car we wanted and it was well worth it. My only regret is that in our excitement and everybody was hungry we forgot to take a picture.

Seth and Bill were both amazing. Shopped online for weeks. Their pricing was very fair. I will always shop them when looking for a vehicle. Impressed.

Outstanding customer service. My sales person is Leslie and I just bought a 2018 2500. I could not have asked for a better person to deal with.

Great experience, I was treated with respect and fairness. Great price on the new truck and received a fair price on my trade-in.

This was the 3rd time using the service department. All of the times we have used them have been HORRIBLE!!! Inconsistent, doesn't tell the truth. Gives the run around about everything. Will not recommend to family or friends nor do business with them ever again!

I first scheduled an appointment at 7 in the morning, but when I showed up they told me that the engineers did not arrive until 8 AM, therefore they could not work in my car at that time; what is the point of offering appointments at 7 AM if there is no one to work on the cars? Then I rescheduled another appointment at 11, and when I showed up they told me that my appointment had been scheduled at 10, and since everyone goes out for lunch at 12 they could only do the oil change/tire rotation but could not take care of the recall on my car (unless I waited there for them to finish their lunch and take care of it). Also, I found an offer for a full synthetic oil change online in the actual chevrolet webpage, but the people at the front counter did not know about it and told me I must be mistaken... until I showed them the actual chevrolet webpage. Other than that, the service was decent, price was great, but I don't know if I ended up getting full synthetic oil or a blend (because the guy at the front counter told me the offer was for a synthetic blend that had been renamed full synthetic).

Great customer service!! Always so helpful and answers everything I need to know about my SUV.. I highly recommend...

Sold me wrong part then charged me twice. Took a month to get my money back

maybe i cant even blame this on tom light or maybe i can but y'all sold me the car .I kept up the up keep and maintenance on it and when my motor went out after 7 months the warranty yall sold me didn't want to fix it due to something causing the motor to go out....never will i ever again.Oh let me clarify bout time the lights even warned me it was already overheating .MY WARNING WAS MY MOTOR GOING OUT .I DID NOT KEEP DRIVING KNOWING SOMETHING WAS WRONG LIKE YALL TRYING TO SAY

If I could give negative stars, I would.
DO NOT take your vehicle here to have an oil change. I took my car here at the beginning of 2015 to have an oil change, went back a few months later to have another oil change and they told me my brake fluids had been contaminated. They were the ONLY people to touch my brake fluids, or any fluids in fact, since my brake fluids were "good". I am a young college female and I feel as though I have been taken advantage of. They first wanted to aim blame at another dealership that I had my battery replaced, which that means they would have not touched my brake fluids and even the multi point proved that. Then when the blame started to point to them, all of the sudden my multi point inspection from the beginning of 2015 was nowhere to be found. I told them they were the only one to touch my fluids and the service manager Louis said that, "Well none of my guys owned up to it." REALLY? What terrible customer service. The only man at that service department that was worth talking to was John, he tried to help, but I will NEVER ever bring my car here again or tell anyone else to either.
AGGIES DO NOT LIE, CHEAT, OR STEAL, OR TOLERATE THOSE WHO DO.

ordered a part to fix my bluetooth microphone and never installed the part and gave me a run around why they didnt do it. i specifically asked for them to change it as the microphone was faulty and had proof that it was in fact not working correctly. wasted my morning with dropping off my Camaro and i spend money on Uber to get back to work. complete lack of customer service and willingness to help

I would (and frequently do) recommend Tom Light to anyone needing any kind of service / collision work.
I've worked with Cole at the service desk for my Volt for quite some time, and the entire service and body shop departments are top notch. They keep my car running well and are always respectful and fair.
This dealer is Volt-certified, which is excellent for Volt drivers needing service work or body shop repairs.
I'm looking forward to buying my next car (a 2017 Volt) from Brennan at this dealership!

Brandon Hendrick is an awesome salesperson. He listened to what I wanted and took great care of me. I highly recommend him to anyone looking for a car!

Very courteous and friendly. Go the extra mile to try and get you in a vehicle

I traded in my GMC pick up with 219k miles on it. They gave me $3500 for it, which was 1000 more than Lithia Dodge offered. They also honored all the rebates and factory incentives I printed from the web, bringing the price of my new Silverado down from 31k, to 21k. The finance manager also took the time with me to show me how to build my credit so I could refinance at a lower interest rate. I did what he said, and it worked! I have to say reading all of the negative reviews took me by surprise, as I have had nothing but good experiences with them. I take my truck in for service and they have me out of there and back on the road in an hour. Guess I just got lucky with them. IDK.

Brought my car in for the widow regulator being broken. Had to bring it back because the technician didn't connect the door lock switch back nor correctly reattach the door panel, it was barely hanging on.

I won't recommend Tom light for nothing.sorry service dept. I guess I didn't buy from here so their customer service is very sorry.will never return to Tom light for nothing

My 2nd vehicle from Tom Light and both were sold to me by Geoff Lee. Geoff answered all of my questions and made my vehicle purchase easy, enjoyable, and fast. I feel I was treated very well and look forward to my next purchase.

Everyone we dealt with was very nice & helpful! Great bunch!!!

Worst car buying experience ever!!! If I could give zero stars I would. Clint, the salesperson, was an absolute idiot. I was treated like I had no sense of value whatsoever. After I bought the vehicle (pre-owned) they had to repair a door handle. When they called and said it was finished I still sate at the dealership for over 2 hours waiting.

Why do car dealers still try to play games with pricing after you call them out on it?

Had the not had the exact pre-owned in inventory that my wife wanted I would have walked out.

If you are an actual educated buyer you will want to pull your hair out dealing wit these people.

Took care of my needs I wish they were a little more customer pleasing without the haggle.

Giving them one star only because the system won't let me give them a negative. Bought a used car from them and had to put 2K in it within the first week. They won't return phone calls and when we do get them on the phone, all we get is the run around. DON'T BUY from this dealer, they forget your name as soon as the check clears. This was the absolute WORST customer service I have ever experienced in my life. Was also told that they knew the previous owner well, so that must be a line they use frequently. Scam artists...

The squeak noise in rear of my truck is still there, the teqs. can not find anything wrong and after two previous trips, where it was heard, they can no longer hear it. I feel my concerns have not been completely addressed, especially after the second time I was told to return after something broke. I no longer feel like my purchase from Tom Light was a smart one and will not recommend the company to any one.

Customer service rep was decent. But the work done was less than satiafactory. Had to change brakes among a few other service item done. Technician failed to follow all steps and didnt bleed air our of system after changing them causing one brake to not diengage properly thereby rubbing and probably ruining the brand new pad. Called several times with no return call. But have an apt sey for tomorrow morning. VERY DISAPPOINTED, I intended to trade in my car at the end of the year and I WON'T BE DOING THAT AT TOM LIGHT.

I had a great experience at the dealership. The sales representative, Christopher Lewis Terrell, made sure that we were comfortable during the whole car shopping experience, that I had imagined would be a tedious task. We were greeted as soon as we set foot on the premises. Also, Clint Bernard made sure that I knew everything that I was committing my self to, which I enjoyed. Over all the staff was very friendly, patient, and helpful. As of now, they have made sure to keep in touch to make sure everything is running smoothly in regards to the car and also our decision of purchasing the car. I will definitely recommend any Chevrolet vehicle to family and friends but I will also recommend Tom Light Chevrolet in Bryan/College Station to any one I (and make sure they get in touch with Christopher Terrell).

My car buying experience at Tom Light was the best ever!

I really enjoyed working with Larry on my purchase. This is the second truck he has sold me and I am very pleased with the time that he took to show me the features and get it set up.
The whole buying experience went smoothly and was hassle free.

Tera Blake is an incredible sales consultant. I was having a lot of issues with my car all at once and she was always there going above and beyond for me!

I would say your sales rep. Mr. Larry Terrell was excellent, it was rather complex vehicle given for pulling a heavy 5th wheel camper and he know all the right equipment to do the job and meet myself and wife's needs which we appreciate. My only concern is we were told there my be as much as a $3000.00 rebate. When is came time for signed the final documents after the vehicle arrived we found the rebate was $2,000.00 Not a big sum given the total cost was $59,000. We were a little disappointed.

Great service. I particularly want to acknowledge Cole Mullenberg superior attention to detail.

Management and sales, finance got the job done on my time.

The process was quick, fair pricing, great customer service!

Their service department needs a lot of work. We dealt with Hillary. She was unprofessional and full of attitude. She apparently does not like questions.

The sales department is great. Phillip has helped us every time.

Unfortunately, Hillary left such a bad taste in our mouth that we will not be buying from them again.

As far as assistance at the dealership goes, it is pretty good. Nice salesmen and overall a good car buying experience. BUT and I cannot stress this enough, if you purchase a used car there MAKE SURE TO TAKE IT TO A MECHANIC FIRST TO HAVE IT LOOKED AT! I have not even received the plates for my truck yet and it has been in the shop twice. It has been there more than my time actually driving it. First round of repairs costing $700.00 then this next series of repairs are estimated at $3250.00. This is the reason I will be contacting the finance company to start the process of a voluntary repossession. While it pains me to take a hit like that on my credit, the combination of car payment, mixed with the amount of repairs I am already paying on and the insurance, it was a gamble that did not work out. If they can work out their inspection of used cars they receive so this does not happen to anyone else I will increase my rating, but until then, I will only give 2 stars. Additionally, all the issues found on the truck should have been easily noticeable for their inspection department.

Your employee Mike Monceaux treated me horribly. Would never come back unless I absolutely knew my battery which was purchased at Tom Light about a year ago was not working, because it has warranty. Other than that I will never be coming back nor would I ever recommend this place. Worst experience EVER!!!

JB went above and beyond to give me a good experience. Although fixing your car is stressful, he made the whole process easy and enjoyable. Would definitely recommend him again.

Went in to get my Oil changed and A/C serviced. First day I went they told me they could do the oil change but the A/C would take half a day to service and they assured me it would be free thanks to my warranty. I told them I would come back next week when I could get the day off from work. Came the following week and left them my car. Shuttle service to and from home was nice and convenient. Upon returning at 2 pm they told me they DID NOT service my A/C because unknowingly they did not have a part they needed, which they had to order. So basically they took half a day to change my oil. They told me to come back in 5 days, when they would have the part, to get my A/C serviced. Again, I asked for the day off from work to get my A/C serviced and dropped off my car and picked it up again at 2 pm. This time, once I entered my car and drove off the lot I noticed my alarm was acting funny and the glove compartment drawer was tampered with, leaving the drawer completely unhinged and unconnected (not how it was before I gave it to them). Went home and long story short the alarm was completely messed up (also not how it was before I gave it to them). I called them back and they asked me to come on by to take a look at it.

I brought it in and they told me there was nothing they can do because they do not install alarm systems and the mechanic "swears it was acting weird after I gave them my car to get the A/C fixed". False. After arguing with the guy for a bit all he ended up doing was forwarding me to a local store in Bryan that would uninstall my alarm for $60. I called Tom Light Chevy and attempted to talk to a customer service rep to complain about their service and messing up my car alarm. I spent 45 minutes arguing with this guy. He constantly reminded me how it was my fault, not theirs, and how they are not liable for any after market car alarm systems and that there is no way they could have tampered with it and that most likely what happened was that I brought it in messed up and they only exposed it. Their customer service rep was even more rude and condescending than the service department employee that denied messing up my alarm in the first place.

Since my alarm got messed up my car has completely shut off twice while driving on the highway and another time while driving in my neighborhood and hitting a speed bump. I had to get my car towed to a place that could look at my alarm and they assured me that someone did tamper with the wires and circuit board causing my car to shut off if a wire connected to the alarm would even be slightly moved. Thanks Tom Light Chevy. Never going to you guys for ANYTHING.

Purchased a preowned truck. The sales manager let me take it to my mechanic to inspect before hand. The deal went smoothly and finance manager made everything easy. I got in to the truck I wanted for a great price and met a few good people along the way.

Quick services and the staff is very friendly they even gave my son a lil gift

Just recently seen a post about discrimination I m not impressed by it because it happens to us about 3 years ago as they did not let us enter the building because my husband was in work clothes and had to much dust as the lady in the reception stated it a horrible place to look for a car if you are ether going on work clothes or if you are Africanamerican they will discriminate be where and you have been worn

I waited 20 minutes for someone to tell me my car was ready after it was brought around then when I was checking out the lady did not even acknowledge me and continued to finish whatever she was working on and which took about 5 minutes.

Bought my first car here and it was Quick and easy process. Very good people here

Thank you for always taking care of me when I come in.

I appreciate the great friendly people and fast service.

I have been taking my Chevy Cruise here for the past year for any maintenance we need done including oil changes. They do a full diagnostic in addition to changing the oil and rotating the tires, topping off liquids, etc. This was our first time working with Jaylon and he was great! Took care of us with a smile and made sure all our needs were met during our visit. We will continue to use Tom Light Chevrolet for any service needs we have in the future.

My experience from start (making a reservation) to finish (going over the summary of work) was the most pleasant one. I especially appreciated our service advisor Jaylon B for his attention to details and patience with my questions.

We've bought two vehicles from Tom Light Chevrolet and both from Chris Terrell! We received excellent customer service each time and never felt any pressure to move forward at any step of the process! We can't recommend Chris Terrell enough and his co-workers at Tom Light!

Felt like I was chasing down the salesman Seth after the vehicle I originally came for was sold.

Cole at the service desk took time after hours to explain what was wrong with my engine and the price options to fix it. Friendly, efficient, and effective employees led to a great experience!

They wasted my time today. Messaged me wanting to buy my car that i purchased from them a couple of years ago. Set up a VIP appointment to look at a truck that was already sold when i got there. Had to find another truck from a very small selection of used vehicles. Low balled me on my trade and couldn't offer any financing with an good credit score. Left the dealership after 3 hours of waiting for nothing. Of course this is just my own personal experience. But watch next week i will be driving a truck from a different dealership.

This place is a joke, go to Houston, Austin, Waco, or really any other place but here or you're gonna get ripped off since its a college town and they have no competition

Well it doesn't surprise me you don't have any record of me being there seeing as I tried to test drive a new duramax and sat there for 2 hours and finally had enough and went home. I can't remember the name of the manager but he kept telling the guy I was with ( new hire) that you're to busy just to go grab keys

Oh goodness! Where do I even begin? Should I start with the fact that I was sold a car with no spare tire? Or that I was lied to about my interest rate? Or should I say how when I tried to get my key fob fixed they couldn't help me? What about when the service dept called me and said that I needed to bring my car in to get the recalled parts replaced? Then when I took it in at 830am last Saturday 07/15 they made me leave it there until 1230pm just to tell me that they didn't even have the parts ordered! When I asked at 12pm that day if it was almost finished, Karen told me it would be 1pm before it was finished. Then I asked if I could just take it she said not yet because it was being worked on. I asked if they had even started on it and she went to "check" and said yes. So I left. Immediately after leaving I got a call from her saying they had not even started working on it because they didn't have the parts! My whole morning WASTED because of Tom Light. When I talked to a "manager" they rushed me out of the lobby because they didn't want the current customers hearing me tell them how rude it was that they did that to me! Karen was apologetic but still lied to me. To be fair, she was the only one there that day which goes to show how they even treat their employees! Never again will Tom Light Chevrolet get my money! Never again.

After posting this review, "Bubba Dickson" from Tom Light blocked me from making future comments on my OWN FB review which does not surprise me. It's the Tom Light way to be shady. They don't want the public knowing how they really are. I think before anyone makes a purchase from this dealership they should inform themselves about how they function.

Very helpful and a quick process especially after knowing we were on short time! No more than 20mins

Service advisor Jaylon was very nice and the service was great.

This purchase was has been in the works for a few months! I would like to give all the credit to John Chavarria. Although the first interaction. I was unable to complete my purchase, I assured John once it was my time I would definitely be coming back. I 100% recommended Tom Light Chevrolet. The staff from top to bottom was very professional and friendly. Everyone is very knowledgeable and experienced. Buying a car is very intimidating, but I can assure you that if you are looking to make a purchase, this is definitely the place to go! My family and I are very happy to say that we purchased our brand new 2018 Chevy Malibu from Tom light, with the help of one of the best salesman; John Chavarria. Thanks guys.

Don't trust them word me and my wife and kids drove all the way from Houston to buy car from them after week discussion with them they send us VIP pass and even we call the morning before we head there we get there at 9:30 AM and they told us the car is on hold for some one who is going to be there at 11:30 I don't what kind of customer service is that!!! We have to wait for customer that just called that morning and they going to be there I about two are while we are already there very frustrating

Tom Light Chevrolet is the best dealership in College Station , the customer service ,parts and service departments and all the personnel are warm and inviting. The turn around time on my vehicle was fast and accurate . I would highly recommend TLC to anyone looking for a new or used car , service or parts . They Are The Best In The Brazos Valley.

Entire process flowed well with no glitches. Shopped internet for 3 months. Year end clearance, on preowned Silverado HD 3500, prompted my inquiry. All negotiations and transactions handled by phone, text or email. Arrived at dealership, final review of truck, signed documents and on my way. 30 minutes tops. My time too valuable for Carnival atmospheres or Circus side shows. Appreciate the simple way of doing business. Thanks guys.

Brandon was our sales person and he was not pushy nor insistent on an instant but but also very knowledgable about the cars and willing to look up any information he did not know. Very kind staff and personable.

They were super helpful and fast getting my car in and out for routine maintenance.

The service department is less than adequate. I will not be returning any business to this dealership. The service department advisor Louis, is a flat out liar. I had to remind him that my truck had warranty, but he still tried his best to charge me full retail for the parts.

I will be sending GM a very strongly worded letter with my dissatisfaction.

John Chavarria made the vehicle selection process and Alex Aguilar made the purchasing process as smooth as possible. Great job by both of them.

Won't work with you On Auto pricing- service area great job

Friendly folks, quick service. We called about a recall on a Monday afternoon, had our car in Tuesday morning, and were back on the road Tuesday afternoon. Were provided a prompt shuttle home and back while they serviced our car. Great experience! I'll definately be returning in the future!

Good service fast and very knowledgeable got my vehicle in and out quickly with Sam who was a mechanic. He also explained preventive maintenance I needed.

Found a slightly used hard to find truck there( 7hrs away) in the color I wanted. Communicated back and forth with Matthew a few days via email and he got the price where I wanted to be. Then the sales person Chris did a facetime to show me everything I wanted to see on the truck. I set up driving there the next day. He called me just prior to my scheduled arrival and had the truck cleaned and staged perfect. Handed me the keys and I went for a drive. When I got back, paperwork was ready to go. Emerica took me through the paperwork in a breeze. Arrived at 11:15 and was out by 12:30 driving back 3 states away. Whole process Exceeded my best expectations...truck looked 10x better in person than the internet pics. Matthew, Chris, Emerica, and Seth were great to work with.

We had an amazing experience purchasing our vehicle. Bryce Pflughaupt was our salesman and made our entire experience effortless. We will absolutely be coming back for maintenance and future purchases. Thanks guys!

Please ignore the last comment that I posted before this one. Thank you.

Maybe it was because I am a woman and they thought they could rip me off but worst experience ever at a dealership. It was my first time visiting this dealership and I was told one thing on the phone and as soon as I arrived, was told something different. Also, they tried to upsell me on a "fuel flush" for $135 because "it's required at the current mileage". Current mileage is 6,000 miles. I am going to contact GM to see if their fuel flush is actually "required maintenance" as they stated. Never going back.

Edit. Contacted GM and they confirmed the fuel flush was not required or even recommended and the two service bulletins which the dealership said were not valid for my vehicle, are in fact valid and were easily access by the GM representative. So 2 hours of time wasted but at least I didn't waste any money. For those of you who are having problems, definitely leave a Google review to help others but to help yourselves, contact GM directly through their website. They have a chat function that is simple and effective.

Good place to buy your next car or truck. Located in Bryan Tx. On hwy 6 north. Handicap parking and access. A large selection of automobiles and trucks. A good team of parts people that can help you with all of your parts needs. Body shop is excellent fast service they get you in and out. Service department is the same way very good technictions. This is a busy place so you may have to wait a little to get your service done. It's wise to call and make an appointment before you go.