Brownells, inc. Reviews

I don t know what kind of inventory system this clown show uses but it s not good. Placed an order for ammo, it s been tough to get but they suddenly had some in stock one day and I m sure it went quickly. Placed my order which went through fine, figured I was clear. An entire week of waiting for a status change but my order just stayed processing. Then I get an email receipt that says ordered 2, quantity shipped 2 . But oh hey, just kidding, another email 1 minute later shows a receipt that says they have no stock so my order was cancelled. No sorry, no real communication of any kind, just a sales slip that says cancelled. Terrible customer service.

It's easy to see why Brownells has been around for a very long time. They have great customer service and fast shipping. I have just gotten in buying online gun parts and these guys have been really nice to deal with.
Thanks Brownells!

All your Gunsmithing parts and tooling for next projects. All in one place this is the place to go.

Selection is pretty good, - at least of the more common items - and the smiting tools selection is comprehensive!
My main concern is the fact that the search engine deviates from the desired topic waaay to much!
And, being a bench rest shooter, I really miss the people @ Sinclair that answered the phones - their unique experience

I have order several items from Brownell's and decided to check them out , while on vacation. Great place! Service was friendly, knowledgeable, and easy going, no pressure. They even have a waiting area, that my wife took full advantage of. Free coffee and hot chocolate. I really enjoyed the visit.

Before now, I have had excellent service from this company. I'm not sure, but I think I probably placed my first order with them more than 20 years ago. Today, however, I was told my order placed five days ago had been placed on hold due to concerns about fraud. Upon receiving that notification, I immediately called them and was told they now have enough confirmation to release the hold. If they were concerned about fraud, why didn't they call me five days ago? Very disappointed. They have received the last order from me....

My opinion: In store is a must do, its awesome. ABSOLUTE FAILURE with online order. The online ordering hits a wall for me. Amazon, Optix, and Midway kick their A** so hard in this category, that the order i describe below is my last through them unless i am in a pinch for the specific item i am after (easier for me to make the 2 hour drive). There is a mom an pop outfit i order reload supplies from in Ohio where the items arrive 2 days after order is placed. Same with Midway (Missouri) and Optics (Illinois).

The in store location is awesome. Pick something out of their huge inventory selection and they bring it up for you to review and decide if you want. The items in their store front DO NOT show up on the online inventory. These items are isolated in their system for store front only so it is best to stop in or call.

Experience with online ordering: I assumed with their fast service at the store front that i would have a similar experience with online shopping. I had two orders back to back, ordered on Tuesday. Second order arrived Saturday. first order was held on suspicion which I did not get called (OR a courtesy email) until the following Monday, at which the item arrived the Wednesday thereafter. The mailing time from Grinnell, Iowa to Manchester, Iowa is overnight, every time.

Love it. A quality retailer that is keeping their standards high. Good products and good people. Thank you.

Great place to visit! I have watched their YouTube videos for a long time and glad I finally go the chance to visit their store. Lots of inventory to choose from, helpful staff and a really unbelievable venue in the way they display everything. Will be back for sure!

Always good service and top quality products. Been having issues with out of stock listing. They are always out of what you really need.