Before now, I have had excellent service from this...

Before now, I have had excellent service from this company. I'm not sure, but I think I probably placed my first order with them more than 20 years ago. Today, however, I was told my order placed five days ago had been placed on hold due to concerns about fraud. Upon receiving that notification, I immediately called them and was told they now have enough confirmation to release the hold. If they were concerned about fraud, why didn't they call me five days ago? Very disappointed. They have received the last order from me....