Brotman Medical Center Review

whoever is in charge of answering these customer feedback reviews, just spend an hour in your lobby observing the intake process here. Criminal how poorly run this hospital is

If I can give it no star I would. This hospital should get shut down. My sister was in the emergency Room all day did not eat anything. When she got a room she asked for something to eat they told her no sent her to bed when no food. It's not like she could go out and get food by herself. The nurse are rude and so much more. They really need to investigate this hospital but there not because it's for the poor.

I was admitted to the 5th floor at Southern California Hospital for 1 week. Please stay away from this hospital. I had the worst experience of my life there. Marsha the supervisor was the most unprofessional, rude, manipulative and lazy staff member I witnessed during my stay there. If the nurse supervisor is a disaster what am I going to complain about from having had such horrible nurses. Also the Dr.'s do not communicate or look at each other's notes when it comes to patient care and provide very poor patient care. It's worse than a 3rd world country hospital. This hospital is a disaster and needs to close its doors down.

Worst treatment care facility I ve ever been to in my life. It was dirty and most of everyone was rude and could have cared less.
I have chronic migraines and when I had an extremely horrible one I couldn t get rid of and was non-stop throwing up, they treated me carelessly and like I was a low life and drug addict. I m a respectable professional and retired soldier that does not do any drugs or alcohol mostly because I unfortunately get severe migraines. Never again will I ever go there.
On top of it all they didn t even process my insurance. Never again.

Some of the staffs are abusive to patients, rude and careless. There are no working materials. Patients stay in cold. If you ask simple questions, they will ignore or start been rude to you. No customer care. Worse hospital I have ever seen in my life.

Wow. I should have listened to the other reviews. Im kind of speechless. It started when we were trying to get checked in. My wife is almost comatose sitting in a wheelchair next to me, Im madly filling out paperwork and I ask the clerk " would you like my insurance card so that you can start?" she replied "oh no.. no rush" ...uuum yes! we are in a rush.
Luckily we did get a good nurse. Thank God! or who knows. The topper was when she said that we were discharged and wondered if everything was clear from the doctor. "No . No doctor has been into see us" She leaves comes back in "Oh he has left for the night" Dr.. ____ will see you" "A few min later the second doctor walk in and literally says "Whats up" and shrugs her shoulders.. like what do you want. "We'll we were hoping you could tell us?"
The doctor proceeds to casually tell us "she got a virus or something" "something made her vomit" ..mhmm I was aware of that part.
Then she tries to throw out some long words hoping we'll leave.
-Me "so what does that mean"
-Me "what should we do?"
she rattles off the intake for the next 3 to 4 days.. "but its all on the discharge papers"
Icing? get home put her in bed.. nothing! is on the discharge papers.. hope my memory was good after spending 4 hours in the er at 3 am.

My post is of an amazing experience no let me correct that, shocking experience, It was Saturday I worked my entire shift of 12hrs with chest pains and migraine headache, but was sitting majority of the shift, able to go outside get some sun and air which helped the migraine, well as the shift is ending I asked one of the nurses to take my blood pressure, it was 167/112 a doctor over heard it and said go to ER as my shift ended I was triaged into the ER and back immediately, the ER Dr, that night was so AWESOME, April 15, I was on the 2nd floor for 5 days and the nurses, Barbara, Henry, Angela , Angela, Drenda, Doctors, Cardio Dr., lab tech, everyone,ANGELS FROM HEAVENS when I came back from take a test which was a lot my room was clean, smell good, I was given water without asking, supplies to shower, my stay was exceptional. Thank you Southern California Hospital Culver City.

I was born here in July 13, 1985 back when it was Brotman Medical center. They must've done something right, cuz I'm still alive!
Michael Jackson was admitted here back in 1984 when his hair caught fire from the Pepsi commerical he was shooting. If it's good enough for Michael and me, then it's good enough for you!

I'm giving 5 STARS because the service is fast friendly and the place is REALLY clean. Staff are also outgoing and knowledgeable. It took them a couple try's to get my meds correct but after they did, that issue was settled. Place looks like some recent remodeling has gone on, rooms are spacious, large windows and lots of light. There is an on'suite bathroom. The hospital bed in 216a was new and comfortable, most of the beds look new. Place is clean, I mean REALLY CLEAN. Inviting. Ask the staff about places to go see in the area, it's safe...HIT THE BEACH!

ONE COMPLAINT! VERY VERY DISAPPOINTED. I THOUGHT HOW ABSURD IS THIS. I just had a major spine surgery, I wear a back brace, Soft neck brace,
Leg brace, wheelchair, walker and cane I sleep in a hospital bed at home and I wear Depends Brief.

, for both bladder and bowel incontinence. I suffer from Enlarged Prostate, and have a Dr. Scheduled to do a "TURP." Until then, I need a diaper. And I need help getting changed
I mean....I was hit by a car. I get it.

I brought some diapers with me as the only alternative you offered was a "Chuck's" under me. I leak 24/7
Bladder and BM, and after one night with urine and feces all over the place, I found a diaper simply the best way to deal with this. I understand the CDC'S findings on different situations, the opiod issue for example is a huge matter, AS IS paitent's comfort, safety and well-being. I was told because of the time, attention, and mess it makes to change a single soiled oantsg

This hospital need a lot of fixing cleaning up,but the nurses on the second floor went out of their way to do the best they could ... Nurse: Danielle, Yalanda,Ester, Mj,and a couple more that I forgot name...great job! . And the respiratory team was excellent! The only thing I would suggest is that the nurses male and female wear less perfume and cologne perfume, i went in for breathing problem and the nurses that took my vitals had on some much perfume it made it even more diffult for me to breathe.

believe the other 1 star reviews, this place is rough. there was blood on the chair of the first room i entered. i asked if it would be OK to stand. the guy wiped it up and said, "No you can go ahead and take a seat." - Yikes!

Next, I told him about a serious allergy I have to a specific type of medication, and when I saw the paperwork later, I realized he put "No known allergies." - This probably really needs to be changed in the event of an emergency.

I waited. Waited. Waited. Finally saw someone. She was nice, but then vanished without a trace. Since you have to pay in cash to park there ($8 to park at a hospital is insulting), I had to park on the street, requiring me to run back out to feed the meter twice.

I eventually asked if it would be OK to leave, and received a rude and condescending attitude from the staff. I eventually made it out (nearly 3 hours later) alive, but scratching my head as to how hospitals are allowed to operate in such a fashion.

I took my Girlfriend here yesterday after a few too many for her to handle and collapsing. The staff was very kind and non judgemental and gave great care. We really appreciate all the nurses that we saw during our stay.

Didn t like the hospital the staff don t care for the patients. The doctor don t even visit the patients at all no physician on site they say the physician is there but doesn t check on no one. I don t recommend this hospital unless you want to die soon.

Wheeled me to the rest room and then left with the wheel chair. Was not given Rx's or discharge papers. A hell hole. Don't ever go there.

I was here for two days and you towards so bad experience:/
I Hope to never come here again!

This nurses are really rude.one of the nurse told me that because i was fat that was the reason my gall stones were there and thats why i was in pain i reply telling her that i knoe that i am over weight and she said you knoe but u dont do nothing about it.im in really bad pain amd the nurse treating me like that..cant believe it they sent me back home with a bad pain.
Nurse threw the discharge papers on top of my chest after signing the paper and ask me to get up and go.

Some people I have known go in, and don't come out alive. The treatment is terrible, and many of the staff are in the wrong profession. The worst part, is that if you have to be taken to the nearest hospital in Culver City, this one is it! The city where the homes cost over a million dollars, with a sub-standard hospital. Changing the name from "Brotman" to Southern California Hospital certainly doesn't make it any better. "Brotman" had a bad name, and so does the same hospital with the new name. I would venture to say that the hospitals are better in third world countries. I don't wish this kind of treatment on anyone. I also notice that some of the more "positive" posts, that they were during a delivery of a baby. Well, guess what? Babies come out on their own very often! It isn't usually a surgery, or someone dying. They charge too much money too. Someone I know went in for an infection and came out with a bill that was close to $10,000. Is that even legal? If I could have given them a "zero," I would have, but this rating system doesn't allow it. Two thumbs down. Avoid at ALL costs. Go to Marina Del Rey (not the best, but better than this one), or UCLA, Cedars, Torrance, etc.

My mother is very picky... Unfortunatel..her health is declining..We have had several visits to different ERs and She will make a big fuss or she will just leave the hospital against doctors advice!.
However...after her first visit to this ER my mother loves it..she feels safe and well taken care of..which gives me peace of mind and i can relax.. All of their hard work is very much appreciated..

I love this hospital the quality of service is amazing. Ive been coming for years due to a ongoing medical condition and the staff is always nice receiving and treat me like family im in er quicker than any other hospital and once i get to the floor my orders are up right away. The patient liaisons are always around if a problem should arise which makes me feel great about the service. Compared to other hospitals where wait times are longer and staff is inflexible here u will find staff catering to your personal needs to insure the most speedy recovery. The doctors and nursing staff is consistently. And my care is always top notch ive read some of these post and i really cant believe any of them as i am hospitalized once a month for my condition and witness my care and those around me.

At first and formost, the worst hospital I have experinced. My mother in law went from emergency of kaiser, and we went at about 1am. No Doctor can see her untill 9am because the on duty doctor was sleeping and they dont want wake him up. After that, it is very long story and at 4pm. We left. They were good on making us signed the release paperwork. I would rathet die than going to that hospital and will tell everyone I know.

I was there yesterday for gallstones surgery no complains. Nurses and the surgeon treat me well they care for me. I don't know what other people are complaining about. Is because nurses talking too much well let me tell everybody talks in their job. I like this hospital.

The staffs were rude when I asked for help when my partner was very ill and couldn t stand no more, she told me that there was nothing they can do about it and that I have to wait for a nurse. They made us wait 3 hours. Even after they did nothing. Never going there again.

If I was actively bleeding from a gunshot wound, I would ask the paramedics to divert to another hospital. If I was to leave a baby at a hospital for care, I would not choose this hospital. The ER response time and care is atrocious. The staff are apathetic to the patients and don't seem to respond to their needs and only joke around with each other. I felt like I was blown off voicing my concern and urgency.

Very helpful! Not only with medical things but also with financial advising. Thank you

The worst hospital I ever been in my live don't go there you going to die before they come to you.

A disgrace. Discharge planning is not incompetent they are actively dangerous and reckless to human life. They actually do not care about the safety of their clients and patients. With plenty of time to set up a safe discharge plan and situation they obnoxiously sent an 80 year old quadrplegic trach patient home with absolutely no home health nursing from the moment of discharge on Friday late afternoon for the next three days till Monday. When I phoned the hospital to ask for assistance I was given the endless run around, endless transfer with no one responsible and no return call from their discharge planner. In fact, talking to the operator, he admittrd that he is not permitted to page the dischsrge planning nurse. There is more to this ugly story, but it does not get any better. It is obvious to me there is a top down attitude that reeks from this hospital's administration. I have no specific issue with any individual caretakers. If I were a discharge planner I would be ashamed of the work ethic.

This is the worst hospital I've ever been to the staff are not trained are rude and should think about going into another profession, could not
eat the food in 3 days I lost 15 lbs.

This is absolutely the worst hospital in all of Southern California. The personnel there are the most disrespectful people I have "ever" met. Stay away. Far, far, away.

Was admitted in here because of my insurance. The ambulance dropped me off at the er section around 5am and the scary thing was that hardly any nurse or worker has a mask and if they did they had the mask incorrectly. Everyone was joking around and being unprofessional. I pray I wasn't exposed to Covid. This is ridiculous I can't believe management would allow this. Please do not come here.

This hospital has horrible food no Wi-Fi how cheap is that. Plus they served my grandson cold food while he had to stay there for a few days. Even the county hospital in Compton MLK has Wi-Fi. The kitchen here had horrible leadership it feels like a uneducated person is ruining the food and beverage department. The cafitera has horrible service. My grandson had a knee replacement 5 months ago and now his insurance sent him back to this horribly ran hospital that can't even afford Wi-Fi or get their kitchen staff in order. The staff on the 5th floor was awesome and my nurse was awesome and the staff. Other then that you can see the lack of leader ship in the management sector. This hospital needs help and if you are able to go to another hospital then do it. One more thing the hospital operator is rude and not friendly.

I rarely if ever review anything But my experience today was amazing. I hate going to the ER and have found myself there many times since I have two young kids. The ER here was quick and efficient and they were so incredibly nice to my children. The kids got so much attention I wish I had gotten the gentlemens name who helped us or today but he was so great with them. Never thought I'd enjoy a trip to the ER

Recently had an inpatient surgery here. I had read the reviews and to say the least was a bit nervous. Although the facilities were not extravagant and did show their age, the service provided was above average. The nurses all appeared to take their job seriously, however maintained a polite and friendly demeanor. This helped to put me at ease. All in all the experience was a pleasant one.

For your sake, please avoid/refuse this hospital at all cost. My brother unfortunately got dumped over here by ucla because of his insurance and his condition only got worse.
First off, my brother has CHF and also has an AICD. And they gave him coffee! The food provided was also not heart friendly. If they actually reviewed his medical records, they would know that his fluid retention is caused by the poor condition of his heart and that diuretics are needed to control this. But no, they wanted him to discontinue his diuretics to be replaced by gout medication. The hospice nurse who looked at him when he got discharged even questioned that directive when he could tell with just one look that he needs diuretics.
They were also poorly equipped. The iv machine was not working in the room he initially was placed into. They even had a covid patient on the same floor he was in and none of the medical staff were wearing masks! The nurses were even talking about refusing the covid patient because they were not properly equipped. And yes, my brother heard all of this because they left his room open!
The doctors also tried to break his spirit. Telling him that he's not qualified for a heart transplant because of illicit drug use. Take note, many doctors have prescribed him narcotics but he was the one who refused all of them. We know why he's not qualified for heart transplant and again, if they just read his medical records, they would know too. They also told him that he's being referred to hospice care because he has no support group. Way to kill a patient, doc
And they also refused to answer his questions. They wouldn't even tell him how he's doing. He had to find out by eavesdropping on the nurses when they're changing shifts.
Last but not the least, my brother just tested positive for covid. And yes, he definitely got it from here. Thanks for not only increasing my brother's fluid retention but also giving him the deadly virus

No one plans to come to hospitals or have to take their children to one, but this is our hospital of choice for our kids when needed. The staff is just wonderful and they make the kids feel great to best of their abilities. It takes a special person to want to care for children and that exactly what they are.

I had a total knee replacement on September16th at Cedars-Sinai Marina Del Rey Hospital by a great surgeon Dr. Volpicelli. After the terrific care there, I was transferred to southern California Hospital for physical therapy.
Dr.Ramin Hazany and the 4th floor staff was outstanding. the nurses always entered my room with a smile and made sure the to keep my pain at a minimum I cant say enouph about the physical and occupational therapy GREAT the therapist worked with me 3 to 4 times a day, after less than two weeks I walked the stairs from the 4th floor to the 5th floor with assistance. If you need physical therapy after surgery this is the place to go. Great job to all the 4th floor staff. Thank you from myself and my family. Love you all.
Ms.B.Foriest

well I just called to check on my mom so far the staff were very rude I will be going today to visit my mom hopefully they take care of her well and I will be reporting any staff that gives me attitude

Ive been here for 12 hours. Transferred from another hospital because of respiratory problems. Since I have been here Ive not seen an actual doctor and they keep trying to give me stuff unrelated to my health issue. I havent evem gotten a standard I.v. drip on. What the hell is this place, where they sens you to die?

I have never been to this hospital but I did read all the patient reviews and noticed a great deal of displeasure and unhappiness with the care they received. One patient reported that the nurses did not wear masks and that he contracted Covid as a result - on top of the other ailments he was dealing with. Many patients complained of staff's lack of positive response in attitude and attention. One man had been hit by a car and was in terrible shape needing much attention with change of diapers (how your life can change in a minute) and not receiving help. A few patients reported a clean hospital at least but one reported the conditions disgusting . Overall, I think this hospital if graded by patients responses on it's own website, would receive on average about two stars... so sorry. ..

Horryfying hospital. Long wait time. In the psychiatric behavioral health unit i literally saw with my own eyes somebody die there!

Read reviews before you check in this hospital by far the worst hospital ever I only checked in here because it was convinent for my family and I since it s close to home there is. Blood dripping on the walls , I have been here going on 4 days waiting on a consult and Dr showed up once while I was sleeping didn t bother to wake me for update , second time around he was in my room for 3 minutes and left with no clear answers as far as my surgery I was told I was admitted for surgery to begin with nurses have been calling the dr to
Approve Benadryl for my itchy skin due to the meds there is no answer back from him. There is great nurses I have came across in my visit here Berruna , Chudi was great aswell looked like all the nurses run around over whelmed , also there is patient in other rooms yelping for help for the past 20 minutes and no ones shows up to aid them . Upon arrival
In the E.R some kind of janitorial
Management can be heard yelling at the workers about completing their jobs very unprofessional I don t understand how this
Hospital is still running and has not
Closed their doors due to
Malpractice !!!!!!

Malpractice follows under neglect next time I come to have to use this hospital and you neglect my health as you just did a few days ago prior to following up with another hospital, I will file a complaint on the doctor & I will open up a lawsuit against the hospital. I called the State Department of Health already, will make sure to follow up out of concern for not just myself as well as my community.

The worst place and the most unrespectful staff. My husband went to Brotman accidently with a requesition for Quest for blood work. Instead of telling him he is in the wrong facility, they admitted him and sent us a bill for $3600. I have tried to fight this and was told by Jackie and Myra (Managers) that it would not go to collections if we called and set up a plan, I have been calling them to set up a plan (and note-why are we paying $3600 for bloodwork -it should have only costed us $30 at Quest) and no one would call me back. I was just told by Jackie that I never called and Myra is always busy. Now I got a call from collections to pay this or it would effect my credit. I am so ashamed of this hospitol for taking advantage of us and for fradulently charging us such a outrageous amount. PLEASE, take it from the reviews, do not go here

This hospital will not send my partner's stay information to her insurance company. After several calls and many hours on hold over the past month, this is still unresolved. Unless you want to pay 10s of thousands of dollars out of pocket because of this hospital's lack of organization, don't come here.

I came to the ER with a sprained ankle. I was interviewed right away. When I started to get up to move to the waiting area, the lady who took my information told me just to sit, so I didn't have to walk on my painful ankle unnecessarily. The triage nurse called me in within minutes. She asked me if I needed help, but I declined and hoped to her. She put ice on my ankle right away and got me inside promptly. Dr. Mayweather introduced herself after only a few minutes and got my X-rays started. After a short wait, Dr. Mayweather explained that I had no fracture and talked to me about my sprained ankle. My ankle was wrapped up and I was fitted for crutches and left fairly promptly.

The staff members were uniformly courteous. They were clearly cognizant of the pain I was in and attended to that (as opposed to other ERs where you're made to feel as if they're doing you a favor by treating your pain).

Overall, my experience was quite pleasant and I would return to the ER should the need arise.

I was a patient at Culver City Hospital and want to say thanks for my day time register nurse John Sharkey and night time register nurse Mara ! I received an excellent care after my surgery. They saved my life. Thanks guys one more time for your professional care. Most professional care and very friendly nurses.

Very bad and dertiest emergency room I have ever seen. They need to shut it down for real.

California Department of Health, Los Angeles county Board of Supervisors, Culver City City council need to all come together and shut this less than mediocre, substandard piece of so called hospital down. The absolute worst. I'd rather go to one of the Public County hospitals than to come to this system of negligence.

I had the most amazing time at this hospital gotta love the nurses there...

STAY AWAY AT ALL COSTS!!!!

I had an emergency appendectomy at this hospital. It was horrible. I had to beg to see my surgeon or any doctor for that matter for more than 24 hours. They tried to collect money from me in my hospital bed while I was still drugged up and before I'd seen a doctor (over collected as well).

Not to mention I had to stay in the hospital for an extra 24 hours as no doctors ever did rounds to help. As soon as I saw a doctor I was finally able to leave in a couple of hours.

I received a bill from them over 18 months later and when I tried to dispute it they refused to discuss it. They'ed periodically call my cell and when I'd pick up they would have a recording saying it was their billing department and when I'd wait for someone to get on the line it would hang up on me (probably their way of saying they tried to collect yet never having to speak about their services).

I rarely review anything but this hospital should be shut down!

This place is terrible. They informed me that I needed a pacemaker, and then discharged me without one. I had to be re-admitted two days later. I had to cry for hours in order to get proper care. The nurse clearly stated that she was going to go see about finding me a place to go upon discharge, then flat out, completely denied saying that in front of the pacemaker technician. Laughingly stating that she would never say that she was going to see about finding me a place to go upon discharge. I had to state to her quite blankly, that I really did not care if she stated it or not, and that I needed her to now keep her mouth shut while I get instructions from the Pacemaker Life Vest technician. She would not keep her self out of the way of the technician, and acted like a selfish middle school bratt. When it was time for her to rrmove my I.V. she used an alcohol pad to stop the bleeding, attempting to create as much pain in the removal of it. She then, emphasized the need to see me walk out of the building when I was waiting at the security office to retrieve my belongings. She complained the entire time it took the security officer to retrieve my belongings from the security office. The hospital almost did not allow me to leave with my Life Vest. They were completely unprofessional, and did not have my safety and good health in their mindfulness while I was in their care. All of the patients that shared a room with me, three all together, had nothing but complaints while under their care.

Triage nurse was so disrespectful. i will never go back .!

While waiting in the ER I met a woman who told me how great the staff is here.
I must concur; Dr s and nurses are incredibly committed and most importantly patient and very empathetic.

Worst staff and professionalism I have ever seen. My friends and I are tourists. One of my friends was feeling really bad, he had fever, headaches, throw ups and shivers. We had to wait for 3 hours in the ER waiting room until one of the nurses gave the first check.
1.5 hours later without any of the nurses checking on him, the doctor checked him and told the nurse to do the paper work and unplug him from cardio machine. She did nothing of what the doc told her, she only talked with her friends and ate.
It took her 1 hour to type the paper work and she was impatient about explaining about the prescription.
Find a different hospital.

Really bad service!! My mom kept telling them she wasn't feeling good, they told her they were gonna give her a pill for a nausea.. she said they never came.. she has bronchitis and they sent her home last night.. she looks so pale, doesn't look better.. only prescribed her medication for uti.. not even for her diabetes or blood pressure.. she also fainted 2 days ago... who know how long she was on the floor for.. they shouldn't leave patients alone for a long time. The hospital is nice and all but bad service, I dont think they know what they're doing there smh

I don't understand how this person Linda Kaye can leave a review based only on the other reviews she read. This doesn't sit well with me. So I will leave a review based on her seemingly fraudulent review. Thank you.

Is the worst experience of my life and it looks like they chose the worst nurses to work there. Everyone is mad. Everyone in there fights or argues because they didnt get attended and many walked out with no treatment. No nurse or doctor cares for their patients life. Also its really dirty in there. Dont go there. I feel obligated to give 1 star because that emergency room deserves -1.

The worst treatment any person could ask for. There is but 1-2 exceptions of nurses. If your family member ever gets Charge Nurse by the name of Marsha (5th floor) ask to be changed!! She is the worst of them all. We unfortunately didn't have a choice because of insurance issues. But if we could, we would never would have step foot in this horrid hospital. Hygiene is a 1, staff a 1-2, food 1, overall experience 1.

I was at this hospital several times with a chronic recurring condition (it not being resolved for awhile was not their fault). This hospital was always helpful, it was in a relatively convenient area of Los Angeles, I always felt I had outstanding care on every level. Best of all, when you go to the ER waiting area, I only once had as many as 3 people ahead of me and every other time was the only one there, so I was seen almost instantly. I couldn't speak more highly about this hospital!!!

By far the most traumatic, horrific hospital experience imaginable. Under no circumstances should anyone consider going to this hospital by choice. My godmother was transferred here from her nursing facility when she tested positive for Covid. I am her medical conservator but never received a call. I had to hunt her down and when I finally found that she was there, was given no information on her condition while she waited in the ER for hours to be admitted. Once admitted the only information I received was by calling the ICU which I did every few hours during the 8 days she was there before she died. I left message after message for her/any Dr. to call me and never once received a call back. In fact, I never received a call from a nurse, caseworker or hospitalist until I finally spoke to a nurse, Jonathon, who was willing to take the time to answer my questions fully and truthfully. He let me know that she was not going to recover and her family and I could choose "withdrawal of care". Hours later a hospitalist called to confirm that these were our wishes which he then authorised. I learned later that day that he had ordered a morphine pump vs. a drip, despite her being unconscious so unable to control a pump to relieve what was finally admitted again by Jonathon was "some distress" In other words, she was in pain but the hospitalist could have but chose not to order a morphine drip to ensure the end of her life would be painless. Days earlier the PM nurse complained to me that the AM nurse had left her all day in a soaking wet bed, never changed her, she just had changed her entire bed and inserted a Foley. I learned only that she had died when I called for my regular evening check in and was told by the nurse, "oh, I was just about to call you. Your mom passed, sorry for your loss". No time of death, no other information. It has now been 13 days since she died and Dr. James Burrows who was presumably overseeing her care has not yet bothered to sign her death certificate. Because of this she has been lying in refrigeration at the crematorium despite my repeated calls to his office - mailbox is full - the charge nurse at Southern California Hospital - and requests made and ignored to speak to someone in administration. Im horrified by the lack of professionalism and compassion and cannot begin to imagine what her last days and moments were like at this disgusting excuse for a hospital.

Worst experience of my life. Went to go to the detox which is awesome but another health issue ended me up in telemetry. I don't have heart issues and I asked all along the way to see if there was a problem. Answer was no but there I was on telemetry. I got no sleep for four days. Nurses were arguing with each other in my room at 3 am. Please find someplace else if you can. This is a hell hole.

This Hospital is unprofessional and very to rude! I paid for a Lyft because my mom has been feeling short of breath due to her asthma but when she got there they didn't even help her and had the nerve to tell my mom "this isn't a house". They didn't even check her chest to see what's wrong they just told her to go home and acted very unprofessional, I can see why they have such a bad rating they need to fix their attitudes and act like real nurses and doctors, this is completely unacceptable especially during these times!

By far one of the most unpleasant experiences I ve ever had,if I can post a lower rating I would. Extremely unorganized very unprofessional. I waited over 4 hours and still wasn t seen by a doctor. I was in horrible pain and according to one of the nurses I wasn t considered an emergency!
I DO NOT recommend this hospital to anyone.

I had a very good experience. The staff was very friendly and professional. The facility was very clean. Surgery department was especially good, the nursing staff and techs were excelent!

Had food poisoning one night after bad taquitos at Tomys on Pico and Sepulveda, frequent diherrea, could not keep water down. Woke up, felt dizzy, typed my symptoms into the internet and: food poisoining related dehydration, very severe, get to hospital!

So I drive to the hospital in Culver City, big mistake. $1700 for a 90 min stay ER stay and an IV. Not to mention they were super rude the whole time.

Never going here again.

Went in for a very small procedure. Got the bill $16500 wow have great insurance it paid $16000 Brotman is looking for their ounce of blood and are hassling me night and day for the extra $500. I am fighting with them on the costs of the meds they gave me while there. Here are some examples..LIDOCAIN 1% 20ml costs approx $4.95 each they charged me $119.32 (2 doses) KETOROLAC 30mg costs $29.95 their charge $153.53 (2 doses) ONDANSETRON PER 1MG costs $27.95 their charge $231.88 (2 doses)..... I won't bore you with the rest of this very detailed rip off but I am fighting with my insurance company to get back some of their and my money. It was a medical necessity to have the surgery lest anyone think it was cosmetic or by choice. I found their staff nice and caring, but I really can't afford to go back to this hospital.
I would never eat in a restauraunt that has no prices on the menu and yet when I asked numerous times beforehand about the cost I got back blank stares from their staff !!

My mom had outpatient surgery today and the staff and nurses were so nice and helpful. It was so cold in the waiting room so they gave us a warm blanket and a voucher for free coffee.

The hospital itself was fine. But good luck with the billing department. I had a $700 bill which I have been paying $150 on time monthly online. I was down to my last payment and the online payment login was not working. I had to call in to make a payment and the lady said they were going to turn me in to collections. I asked why since I had been paying monthly and was down to my last payment. She said because I wasn't on a payment plan. "But I've been paying by the due date each month." I told her. Doesn't matter she said. I had to be on a payment plan. Dumb and incompetent admin. Don't go there.

My brother went to ER dept. had the worst service the nurse was upset about everything. the Dr. took 2 HOURS to see him...and was admitted to the hospital and nurses on that floor where even worst then the ER nurses.

This hospital is HORRIBLE, briefly a just want to say most of the nurses are rude and unprofessional at this hospital. You will not get the attention you're looking for. AVOID,AVOID coming to this hospital.

Terrible. Terrible. Terrible!!! My grandmother has been in this hospital for numerous reasons. I admit their ER has improved quite a bit. But the nursing staff....hell no!
They left her in filth for an hour and a half before I came in and asked the nurse why has she been left there. Then they come up with the whole oh we had shift change garbage!
Their food is terrible. Luckily there are restaurants around for some good food. Cleanliness of the rooms are a -10/10 . If you can get a better hospital...please do so!!

unprofessional staff, computers are always down. My father lives in a nursing home very close by, but this will be the last time he gets transferred to this hospital. Horrible hospital after new management took over. These people need to get it together!

Do not go to this hospital they will treat you like your not sick the nurses at 2nd floor in the morning are awful especially Ana and the male black nurse assistant. and the staff that seats by the desk. All they do is talk about the patients.
Nurse Ana you should not be on this field you are awful and that nurse assistant with you be thankful that I want there when you were screaming at my daughter. One day your going to get sick and your going to be treated badly.
All the staff that works behind the desk pay attention to the patients needs and their fam

PLEASE do not send any of your loved ones here. They are the worse in patient care. The facility is run down and dirty. I have had my father and aunt pass away, within the last 12 months, while in their care. When my aunt passed away she was in the ICU. Our entire family was there the night before, and there was a leak in the ceiling. The morning she passed the leak was so big, the only way to get into the room to see her (before the morgue was to pick her up) was to use a towel or a sheet to get in, or else you would be drenched from what was leaking in the ceiling. RIDICULOUS! If you can at all help it do not go here!

Came to visit a family friend and the room was in terrible conditions. Nurses do not take care of their patients at all

How does this hospital even pass an inspection?? I wish I could upload tons of pictures so people can see how horrible this place is!!

Whoever is in charge, I hope you are doing something about the conditions and especially the nurses rude behavior! There is absolutely zero kindness in this place.

Please take a look around!

TONIA JOCIUS!!!!!!

Hands down one of the best nurses at this hospital! My sister was in critical condition and we were dealing with unprofessional and poor service. When Tonia came in she related so much with my sister since her best friend had the same condition. She was so kinda and compassionate and ran and helped us at every whim.

Nurse Tania sets the standerd for how every professional should be. The staff could learn a lot from her and she NEEDs to be placed higher and paid more! She went above and beyond with everything we asked.

Careing, compassionate, professional, smart, beautiful inside and out!

TANYA JOCIUS FOR PRESIDENT

Wow...I come from a family of folks in the medical field (not me!!), and I've been a visitor in many hospitals. Two nights ago our good friends birthed baby Kingston. He's beautiful, with such a calm demeanor. I helped to coach my pregame friend while the Anesthesiologist snick up to administrate the epidural. OUCH!!!! She has my uttermost respect now. Elaine has been a nurse for 21 years, if I remember correctly, and she is extraordinary. To be working in a sometimes stressful environment for years and to still be able to emit such a beautiful and helpful presence...And from what I heard the entire staff experienced was much the same. If I ever birth a baby this is where I want to go.

My father was a murdered in the hospital by doctor that my mother or I never met, Dr Abraham Oshia. We tried to transfer my father out and this doctor with a God complex stopped it from happening. I last saw my father on thanksgiving day of this year and he was somewhat alert and after I went off on the doctor for not doing his job my father died exactly one hour after I got off the phone with this doctor. My father was 79 years old and they had written him off. I just thank God that he had a family who cared. It ain't over yet with this doctor and this hospital and overall healthcare system. This isn't the last that they have heard from us. Beware.

THIS LETTER WAS SENT TO THE COLLECTION AGENCY AND BROTMAN MED. CENTER DETAILING MY EXPERIENCE WITH THEIR FACILITY

On November 20, 2014 at approximately 0800 hrs., I spoke with you regarding a billing issue related to case . I detailed the circumstances whereby I was denied full consideration toward a 100% benefit coverage by my Medical Plan. This denial is the result of grossly inaccurate documentation by Dr. Jennifer Cariquist, treating physician in the emergency room.

On May 25, 2013, while practicing BASEBALL with my nine year old son . He was struck in the left upper quadrant (LUQ) at the lower portion of the rib cage by a line drive hit by me. He fell to the ground became pale and complained of pain from the hit. Based on the speed, relative distance (16 feet) and area of impact, I knew he needed a trauma screening. I immediately drove him to the closest medical facility for this TRAUMA related issue. Based on my medical training, I was concerned for possible internal bruising or injury to the spleen or a rare possibility for a cardiac tamponade.

He was evaluated, tested (CT scan) and released the same day. As a reference I have provided the narrative from Dr. Cariquist. The doctor inaccurately documented this as a medical related abdominal pain. As you are no doubt aware, this debt collection effort on the part of CMRE is to directly compensate Dr. Cariquist. The irony here, is that Dr. Cariquist s inadequate documentation is the result of this billing debacle. Dr. Cariquist is culpable for grossly misrepresenting the sole purpose and intent necessitating the emergency room treatment and evaluation. I have a copy of the narrative provided on page two of this document as proof.

As per our discussion, I have appealed the denial by my medical insurance plan and am confidant they will recognize the immediacy of the circumstances that led to the medical treatment and will compensate the doctors group in full. However, based on the lack of due consideration on the part of Brotman medical facility and CMRE, I am not confidant my right to have my credit rating corrected will take place.

I am extremely disappointed and disenchanted by both institutions (Brotman and CMRE). This lack of professionalism on the part of Brotman Medical Facility and the administrative/financial disinterest on the part of CMRE; in disregarding the importance and need for adequate documentation is shocking and speaks to systemic apathy. I will no longer do business with Brotman or hold them in esteem as a viable and ethical institution.

I am a resident of Culver City. As a career professional first responder and a public servant, I am all too familiar with the need for accurate documentation and customer service.

In closing this letter is placing CMRE on notice to repair my credit rating and provide a letter acknowledging the correction be provided to me as soon as the balance is paid by my insurance company

This hospital is not even close to good. The nurses and are very nice but they do not know how to nurse a patient back to health. I was diagnosed with type 1 diabetes and they fed me things that only made my blood sugar go up. They then released me when my blood sugar should ve been at 110 but it was in the 300s. I got no help whatsoever on how to live with diabetes and had to find a doctor with their own practice that could help me because they couldn t. When I was released no one saw me out, they gave me my papers and let me walk out alone with no help from the nurses. I saw a doctor once at 2 a.m. and he was no help and I never saw him again.

I was recently admitted to this hospital on 4/26/19 for kidney stones. I must admit I am extremely apprehensive about going places I am unfamiliar with. Due to insurance this is the only place I was able to be admitted to. Upon first inspection I was not to impressed! But once my mother and I were settled in my room it was a totally different story! I was on the 5th floor and when I say EVERY single nurse I encountered was absolutely Amazing! I truly mean it. My 1st nurse "Austin" had the best personality ever! He gave me insight on my situation and just over all made me and my mom feel comfortable. "Lisha" who took my vitals was hilarious and kept the whole vibe in my room upbeat. My night nurse "Tussie",was great and let me sleep and "Meagan" who took my night vitals was also very sweet. My next and final day, I met the wonderful charge nurse "Marsha Johnson" I just got a since of comfort from her. She's very skilled,very knowledgeable and very caring. She even bought my Mom a little breakfast. I was transferred to this hospital from Northridge which is 45 min away my mother rode in the ambulance with me So she stayed in the hospital with me. I am HUGE on bedsise manner. I believe it is one of the main things to master if you decide to work in the medical field. Basically to end this review I say you cannot judge a book by it's cover. I did not think I was going to like my stay here at SCH but not only was I incorrect my expectations were exceeded! I just want to Thank the wonderful staff :) keep up the,Great work!

If i could i would give it negative stars they shpuldnt be open as a hospital
The nurses are all rude,i said excuse me 2 nurses and they just turned around and looked at me up and down
Just maybe cuz im a hispanic mail they just looked and walked away and when i called another nurse she did the same thing
I came in at 7 am its 3 pm
I have a big pain still ..all they did was just flashlight my throat and gave me shots oh you will be good and not one nurse has came to ask me if im ok and when one did come she came to tell me shut like if i cant speak with my family
They told me to call a ride that i will he discharged its been since 12 they said that and im still here my ride has to go to work

If i could give 0 stars, I would. Couldn't tell us of we were in network or out until we "meet with a doctor." I asked what the cost would be if my boyfriend's insurance was ultimately out of network, and she said ,"that is a 'what if' scenario, that i can't comment on because it might come back on me." So, you're saying i can't know what the cost is or if insurance covers it until he's already received care? And you try to bill us? This is non- standard. Left without care, and this woman is the reason my boyfriend said he'd rather die than live with this pain. 0 stars or less.

HATE this hospital!!! DO NOT EVER go there!!! If you can be admitted somewhere else DO IT!!! My grandfather was taken there for a V-Tech... he ended up having all these other issues. As my grandfather was V-Taching out again... the nurses, and doctor did NOT give him Morophine until I came over and DEMANDED THEM TO DO IT! He went through that horrific pain and heart beats for over an hour could not catch his breath! * Another incident * My grandfather was severely backed up, my father and I ran to CVS and got him an enima to BRING TO THE HOSPITAL!!! As my dad ran it in, with the private nurse we hired THAT NIGHT, I pulled his nurse who was standing there chitty chatting and eating candy... told her I wanted to speak to her in private... and RIPED HER A NEW REAR END! Proceeded then to have her FIRED! He was unable to be moved due to his condition! They are a bunch a IDIOTS, the doctor even thought my grandfather was in Physical therapy an hour before he passed away... of heart failure... DROWNING to death! REALLY Physical Therapy?!?!?! PLEASE NEVER USE THEM!!!!!!

Got a $2400 bill and I was NOT EVEN Treated! 2 hours for $2400! This Hospital is a Rip-off! AVOID at ALL COST

It was my daughter, who visited, not me.
There is absolutely no people skills, no knowledge, no professionalism.
Please stay away from this hospital if you want to stay alive!

seriously....worst medical center ever! my father ended up needing surgery at another facility due to negligence here. i seriously think we should petition culver city or la county to shut the facility down.

My son was admitted with cellulitis in his foot. He s been a diabetic for 28 years. The attending Dr. Schwarz came in one time to see him and then sent his PA for the rest of the stay. The PA was stupid not empathetic and basically did nothing. She never looked at his chart, didn t even know he was diabetic. Asked him how his uti was!?!?
The infectious disease Dr. Liu was very good. Very responsive to my sons needs and very informative as to how to go forward in controlling the diabetes to .prevent future issues. The nurses were very nice too. however throughout his entire stay his blood pressure was very very high and was really never addressed and neither were his high blood sugars. They discharged him without home healthcare telling him that he would need one week of very strong antibiotic IV minimum possibly two.
No one looked for the source of the cellulitis until the day he was discharged. Dr. Liu s assistant came in and said let me check your feet. This is something all diabetics should do every day and certainly in a hospital everyone should be aware of that. But that never happened till the last day. At which point she recommended antifungal cream. And that was not administered to him by the nurses. Once he was discharged we had to make several phone calls to get the home health care and a prescription for the antifungal. there is no one that will see him at the end of this week of heavy duty antibiotics to tell us if the cellulitis is Gone. My son is missing work and jeopardizing his job and spends the day calling the hospital for help for a job not finished and not very well done.
there was no home health for 36 hours and as we all know antibiotics have to be taken in a timely fashion to be affective.
It seems like nobody knows what s going on there and their agenda is not necessarily to cure people but to process them and get them out.

I've been to this hospital twice and had a very good experience. All the nurses and staff were curtious and very helpful.