4 years ago
Last week my wife and I and our 9-year old son wer...
Last week my wife and I and our 9-year old son were on vacation in Colorado Springs. On our last day a local suggested that we check out the Bristol Brewery for great beer and lunch. The remodeled school building is beautiful and the physical conversion to a brewery and neighborhood center was obviously a labor of love.
Unfortunately, from the moment we walked up the steps of the old school building we did not feel welcome. Upon entering the front doors you must choose to turn right or turn left. The only way we knew to turn right for beer was the loud bar noise. To the left down the hall was a separate restaurant. Confused, I stopped at a brewery t-shirt booth and asked an employee how we could order food and have a beer. She glared at me, looked annoyed, and dismissively explained that you order and pay for the food first and the restaurant delivers it to the bar side.
Getting through the crowd in the bar was difficult. However, we thankfully found an outside deck with open tables. Unfortunately, the tables were in the bright midday sun with no umbrellas or other shade. The food arrived: (a) lukewarm watery beer cheese soup which my hungry son refused to eat; (b) a tiny "large" meat and cheese tray with several slices of pepperoni and 1/4" cubes of cheese; and (c) my $8.00 Italian salad that was slightly larger than my wife's $2.99 side salad. Since we had to prepay for the food and no one from the restaurant side ever came back to check on it, the restaurant service was virtually nonexistent. The beer waitress took my credit card to run a tab, delivered the beer and never came back. Another waitress dropped off the check with no credit card. I had to chase after them and request that they find and return my credit card.
At this point you must be thinking: "Yes, but what about the beer?". The beer was very good. I imagine this brewery became famous as a result of brewing consistently great beer served in a small, friendly, cobbled-together neighborhood brewpub. The new, improved, polished Bristol Brewery complex needs to figure out a way to make a stranger feel welcome to sit down with a fresh beer. Forget about the present separate restaurant arrangement. Just give me a bowl of pretzels.
It may be that the owners of the Bristol Brewing Company are happy just being popular with locals and do not care that outsiders do not feel welcome to their "private club." I hope that is not the case.