North Surrey Orthodontics Review

I am getting orthotics at the moment and they're always available for adjustments at short notice and always friendly and kind.

Thay are very nice and the always let you know if something is going wrong. #Youguys are the best

Highly recommended.... friendly staff. clean place.
Easily gets appointments.

We have had an amazing experience at Aura Orthodontics. Dr. Morra is so patient and kind. She is excellent with young children and very family friendly.

Great check in , friendly staff .Will definitely recommend

Best place to go, very nice and friendly staff, I really likes to visit them every time with a arm welcome smiles.

Great service. Happy about my invisalign experience.

I have been here over two years and I always happy With the service that they provided .

Amazing staff, very friendly environment. Dr. Sharma and Dr. Mora are good at what they do. I've known everyone for about 3 years now and absolutely love my teeth now that my braces are off.

Special shoutout to Serina - she' helped me since day one when I was a client at Abbotsford location. She's a wonderful woman who excels in her job.

I Love coming to Aura Orthodontics because the staff is alaways so very professional and friendly. My kids come out with smiles on their faces every time. Great Work!!!

Very friendly staff great doctors very happy with the experience.

The staff is very friendly! They re very helpful on every aspect. I am happy taking my son there for his braces!

Wonderful environment, very comfortable and welcoming vibe from the staff. Lovely waiting room which offers coffee and water.

The staff and everyone are really friendly. Always bringing a smile on your face! I highly recommend this place :)

Excellent staff, and the best orthodontist ever!!!! Very kid friendly as well!

Extremely satisfied with my son s ortho treatment.
Dr Sharma did an awesome job. The staff is very courteous as well. Keep up the good work guys !!

Every time I ve been here I ve been greeted with friendly service, they ve always told me how my progression is in my treatment and the next steps. I m really happy I chose Aura for my treatment!

I am so happy I chose Aura Orthodontics to get my braces. I went to a few different orthodontists for consultations with in Vancouver since I live there, but I chose Aura in Surrey because It s super clean, the staff is really nice, & they made the experience of having braces as comfortable as can be. I definitely recommend Aura Orthodontics!

Everyone here is so friendly, efficient, and on top of their safety protocols! They make coming for a check up such a breeze!

My kids are very happy with their braces and the office s personal has been always very friendly and accommodating.

The staff are friendly and always smile. Great clinic and very comfortable location.

Absolutely the best orthodontist in town. Pricing unbeatable. Dr.Amani Morra is just the best. Great management team

The team has been so awesome to me. They are very patient and give you best advise. Dr.sharma is also so great will for sure recommend.

Excellent staff. Very good service. If you want to show a good smile to the world then choose Aura Orthodontics.

People at Arua are very nice and very professional. Has a nice atmosphere and very clean. I recommend anyone to come here for their orthodontics.

We appreciated how our appointment started right on time. The office is well organized and the staff are always lovely to deal with. Thumbs up all around.

All the staff is very helpful and accommodating. It s a comfortable environment in which I felt I could ask many questions that i had. Overall, it was a great experience!

Dr Morra and her team are amazing. Have had2 children cycle through this office only with a couple minor hiccups. Keep up the good work

My daughter is using them and she says that they are friendly

Got braces they have great service, I had a great experience

Always efficient with time management and the whole team including dr.Koo is just really kind

I have been going to aura for 2 years now and have been getting the best service. The staff is very friendly and professional.

Aura Guildford is the most unprofessional company I have ever dealt with.

I was charged for two months during their closure due to Covid-19 and was not provided with any treatment (or communication) during this time.

Multiple calls were not returned to rectify the situation. I was consistently treated as a last priority patient by Aura.

Do not business with this company.

----UPDATE---- June 06, 2020
The matter has been rectified to my satisfaction by the marketing department on this date.

Friendly staff. Professional dentist. Wondering experience.Highly recommend.

EDIT: My original experience was terrible but after Harjot the office manager reached out to me, it became an absolute amazing experience!

She first phoned me to ask for details regarding my experience and kept apologizing and did seem that she genuinely cared. She even insisted on refunding the portion that I paid when I kept telling her it was fine and that I really appreciated her taking the time to phone me.

Overall, Harjot is wonderful and I wish I had the opportunity to meet her when I was there. She definitely exceeded customer service expectations and went above and beyond to resurrect all issues.

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Terrible experience from start to finish! My bad experience began even from phoning to inquire and schedule my appointment- the receptionist spoke in a very unfriendly condescending tone but I just passed it off as she may have been busy at the time I phoned. She told me my claim will have to be submitted myself so I agreed since I understand there are businesses that don t process the claims themselves.

Then came the appointment day; I was booked to repair my bottom retainer which had come loose, and make a new clip in retainer as my old one had been damaged. The moment I stepped in I was greeted by the same receptionist who I had spoken to on the phone and to my surprise my old orthodontist had retired. Out of curiosity I asked the receptionist for details and once again she spoke to me in a condescending tone.

Once I was seated in, I was greeted by the very nice (and the only saving grace for my visit) orthodontist who listened to my concerns and answered my questions. I was then greeted by the assistant who is the main reason for me writing this review. To my understanding, if there is water involved in any treatment, there needs to be a bib provided? This woman was spraying water all over my face and clothes and while she s grinding away at the cement holding my retainer in my mouth, she left gritty bits in my mouth afterwards too. After finishing up I decided I did NOT want this woman to make my clip in retainer and told her so.

I was so furious with my experience at this clinic I phoned my dentist (who recommended this clinic years ago when the old orthodontist still owned the business) and shared my experience and asked for other clinics around. He actually said he could take me in and make me the clip in retainer himself. After coming in and him inspecting the bottom retainer that had been repaired at Aurora, he was shocked to tell me I DIDNT HAVE ENOUGH cement in to hold my retainer! And I paid for this too? Thankfully he put more in but had I not gone to him, I wouldn t have known!

Overall a very bad experience and would never recommend anyone I know to come here.

Pleasant staff. Appointment on time! Dr shows genuine care towards my son s dental health.

This orthodontist has great fast service. Everyone In this office is very kind. Would 100% recommend this orthodontist!

So organized and put together! Love going They take good care of all of their patients and always give the best results! My teeth are looking better than ever

I did my treatment for my braces here for 12 months and they were always very nice and quick to get the job done. Whenever I had problems with my braces they d always have space and book emergency appointments. The staff in general was very kind and always talked with you

Overall the staff is very friendly and understanding. They are very gentle when working on your teeth. I have had great progress with my teeth and am very happy with how my treatment is coming along. Thank You, Aura Orthodontics!

I was a patient at this cloning for 2 years, and I am very satisfied with my visits and results. The treatment and care was outstanding

My experience here for my daughter is excellent. We didn't have any problems. Usual appointments to change the wires are quick and efficient it takes less than 10 minutes at most and you're done.

Very friendly staff and overall a great ortho! I would recommend this place to anyone!

Staff at the Guildford office took great care of my daughter's teeth. She is getting her braces off today and is so happy with her smile. It's great to see it since she hid it before getting braces.

Dr. Sharma and the staff are the best! Super friendly and down to earth. They all make you feel super comfortable. I appreciate how clean the office is and all the precautions they take during this time. Dr. Sharma will take his time to walk you through every step and answer all of your questions clearly. I am super excited for my journey, as an adult with braces, and Dr. Sharma and his wonderful staff are the reason why. If you are looking for an orthodontist in Surrey, please do not hesitate to come to here.

The Doctors and staff here at Aura Guilford are very friendly!
They were very patient with me when ever I broke anything and very straightforward telling me the truth whenever I had a problem. I would definitely recommend this place!

Aura was great with treatments and always good for emergency apts and keeping the schedule or treatment. Did the job perfectly to fix my teeth, couldn t be more satisfied.

Their office is very clean and comfortable and the receptionist are very friendly and helpful. I would recommend coming :)

Excelent Drs.....i will keep recommend you guys...best results for my daughter and nephew so far....

Me and my sister go to aura orthodontics it s been a wonderful experience. We love the friendly staff and there service.

I had a great experience at Aura Orthodontics Guildford. The staff are amazing, highly skilled and very professional.

Super sweet staff and you can tell Dr. Sharma definitely knows what he's doing!

Staff was friendly. Prices of braces were reasonable. Atmosphere was positive.

Friendly staff, good books to read and water and coffee avaliable .

The staff is very helpful and friendly, Quick service, and very nice environment makes u feel safe and secure. All this makes my trips to there office very fun

The dentist is pretty good but my daughter said she likes to get her braces tightened by the same person she usually has, because sometimes the person she has messes up and her mouth is sore afterwards (they have to retake and put the wire back in) otherwise the service there is really good!! Also the timing is perfect and the staff is really kind and sweet:)

Consistent. Happy service. putting my child's NEEDS at the most importance. Not a money grab :) thank you Aura

Great customer service! Staff is friendly and efficient.

Highly recommend! Dr Morra is amazing. All her staff are very professional, sweet and understanding just like her. You do have to book in advance since they're extremely busy and for good reason.

Really friendly environment and excellent service!!

Pleasant experience with every visit. I refereed my cousin here and would recommend it to others as well!

Got my braces here and recently got them removed. The employees are kind and respectful. I would recommend Aura Otho .

The receptionists were very welcoming and I was always relaxed during every appointment.

Always happy to come for my appointments. Exceprionally professional office with super doctors and staff. Would recommend Aura to anyone.

Worked with the Aura Orthodontics team for about 2 years.
Staff and the docs were always very pleasant and detailed in their explanation of what was required and how it was going to be done.
As an adult getting Invisalign, I had concerns. I was able to openly ask questions and was given responses in a kind way.

The employees are very polite. I would recommend this ortho to anyone that needs braces!!

We had very good experiences with Dr Sharma and all staff. Everyone is so helpful and kind. Thanks everyone

Great service loved it! I would recommend this place to others.