Brille24 GmbH Review

As always, top performance for really little money meine (my 7th glasses of. Glasses 24)

Price / performance great! Very easy to process and get super sunglasses with exactly the right prescription within 2 weeks! Will not be my first glasses from Brille24! Thank you!

Great, gladly again! Very high quality glasses at a low price and super fast shipping

The glasses are very fashionable and timeless. The price is awesome. Approx. 10 days delivery time. The glasses fit immediately. From my point of view, I can only recommend the glasses from Brille24.

I had ordered 2 sunglasses without prescription to choose from.
Unfortunately, both glasses did not fit properly.
After the return, 10 per pair of glasses
be invoiced.
Customer service is different!
Was my last order from glasses 24

Even the third pair of glasses am very satisfied with all three

The service and quality at Brille24 is very good, but you cannot reorder replacement lenses for your sunglasses if they are scratched. So you have to throw the entire version in the trash -> is a no-go in times in which sustainability is very important. Here Brille24 should change something in the offer !!!

Great service and inexpensive!
I'm very satisfied...

I will continue to order my glasses here in the future. Just have to deal with the frames better

For the first time, glasses with glasses bought online. Website is well organized. And the operation is very easy. Prices are very fair. Just five working days later. Was the glasses at home and also fit perfectly! thank you

Great glasses. Withstands something too. I am very pleased.

Great service and communication. Bought 2 glasses. Faultless goods. Inexpensive and good. Unfortunately, glasses go back. I am convinced that the reverse transaction will work just as well.

Everything is great, I am very satisfied with my new sunglasses. Top quality at absolutely affordable prices! I can only recommend Brille24! :)

Received voucher in the mail ... unfortunately the voucher is then invalid when ordering.
Voucher on the homepage ... also invalid.
Glasses for from 39 selected ... when choosing glasses we then inevitably charge almost 100% surcharge ...
Question: What is the opposite of customer orientation called?
Answer: Customer abuse on brille24.de

Always top price / performance ratio & great service ;-)

Disastrous experiences. A pair of glasses was deliberately sent with obvious damage. The take-back is designed in such a way that it is impossible from the customer's point of view and that the costs are incurred. Support does not respond to messages at all. Hands off, better to go to the optician on site.

I've been with it for years. There is nothing better for me. Thank you

I am very satisfied with the glasses. Looks great and is very light. The price is great. I can only recommend them. I didn't wait long for them.

The service and quality at Brille24 is very good, but you cannot reorder replacement lenses for your sunglasses if they are scratched. So you have to throw the entire version in the trash -> is a no-go in times in which sustainability is very important. Here Brille24 should change something in the offer !!!

I ordered 2 glasses again and I have to say that the price is unbeatable. It is already my 6th pair of glasses from Brille 24 and I am thrilled every time how well these glasses are made. Always have the thinnest glasses and have never been disappointed.

I am always very satisfied with the glasses. Unbeatable for the price!

Great glasses, and for the price I give it a big buy recommendation! Use it to ride a bike and it fits perfectly. It is certainly not a design hammer, but workmanship in terms of price is unbeatable! And the glasses from Mr.Spex, Fielmann and Co are not really better, but they are many times more expensive!

Glasses top, but unfortunately with the glasses this time something went wrong. Could not see or read anything with my strength. Otherwise, I have never had problems.

I am super satisfied with Brille24.
I've already ordered six or seven models, two of which are sunglasses.
Everything fit perfectly, the service is sensational; in the event of complaints - also out of my own fault - the super accommodating recommendation from me.

6 normal glasses, 2 prescription sunglasses and 1 varifocal glasses, for 3 people in our household, speak for themselves! We bought our first glasses about 6 years ago, and we've been happy with glasses from Brille24 ever since! Unfortunately we had 3 problems so far, but they were solved very quickly! Once a "nasal pad" was lost and once my child (teenager) even broke the nose clip! We received new pads within 2 days! We had to send in the glasses with the nose bridge problem! Complaint on Sunday, shipped on Monday and received back on Wednesday! VERY WELL!
Tried varifocal glasses a few years ago; However, the values from the Brille24 contract optician were not good and therefore the glasses were not wearable for me ... glasses sent back and the money refunded very quickly! This time I had a different optician and since today I finally have very good varifocals! VERY WELL! Visited the optician on Saturday and received the new glasses the following week on Tuesday; so in 10 days! Go to Fielmann, you will wait a lot longer!
After my first varifocal glasses and the bad experience with them, I bought titanium glasses from Apollo-Optik ... 1 time the titanium (no, was only sold that way !!!) / plastic was broken because the glasses cost a 3-digit euro There is a bad construction and now the other temple of the glasses has simply passed (it came off the plastic!) Never again Apollo! The service there was really bad! At Brille24 we always got a replacement immediately! Thank you! :-)

I am very happy with my new glasses. Very good quality . Unbeatable for the price! Thank you so much ! I will definitely remain a customer and recommend "brille24 .de" .....

I paid 75 for 2 different prescription sunglasses. The glasses are fashionable, very well made and the selection of models is huge. The waiting time from order to delivery was no longer as with e.g. Fielmann.
Five earned stars for Brille24!

Good price-performance ratio, excellent service and processing

Great, fits! Very satisfied, also with the service. Not the last glasses from Brille24!

Incorrect delivery times and unfriendly service.

After patiently waiting 2 weeks for an order from Brille24, although a delivery time of about 5 days is stated on the website, I contacted the customer service. There I received only a half-hearted apology, with the reference that the glasses are not in stock and I would be notified as soon as they are sent. No report after another two weeks.
If my sunglasses don't come until summer is over, I don't need them anymore. Very disappointing.

After 6 months, a glass fell out of my sports glasses. Complaint was not recognized because it was not a material or manufacturing defect. Brille24 is not able to repair these glasses, also with costs. 130 euros set in the sand. Conclusion: Who buys cheap, buys 2 times.
Update: Glasses were returned unrepaired, packed in simple bubble wrap. The case is gone too. Brille24 Thank you for nothing!

Too bad that you can not give any minuses! I never received my delivery !! The service leaves a lot to be desired

Super. Everything worked out fine. Also changing my glasses values at short notice. Glasses top. Unbeatable value for money. Definitely again

I'm very happy with the Savannah sunglasses. She ordered great stylish glasses with pilot green lenses that look really cool cool

Above all, the price is unbeatable so that you can buy new glasses more often

I like the glasses very much. Have them with a brown gradient tint and this fits really well with the frame. It's just a shame that I had a hanger in my hand after wearing it twice. I repaired it with super glue and it holds quite well so far. Hope it stays that way.

I have already bought the fourth pair of glasses and I am very satisfied. Great price, great glasses and great service. Unfortunately I had to give back the last pair of glasses and got the purchase price back without any problems.

I can only recommend glasses 24 to everyone.

False promises, far too long waiting times, supposedly "individual case", etc. If you want to wear your glasses in summer, you should order in winter as a precaution.

As always a reliable supplier for individual glasses, you can't really do without you. See you soon, your long-term regular customer.

I've always been satisfied with the service since 2011

I tested glasses 24 for the first time and I am super satisfied with the quality and the speed at which other competitors can learn from it.

Bought a pair of glasses in this shop via Idealo that had the status In stock . Bought, paid directly via Paypal; One week no response, no email, nothing. The order status on the website was "in progress", with the note that in the event of a possible subsequent delivery (why available then?), The item would arrive after 10-12 days. Then suddenly after a week an email from PayPal, with information about the repayment of the amount, without further information. After a telephone call, the glasses would no longer be available (Oakley Radar EV!). However, it is easily available everywhere, even from the manufacturer. Just not for the offered price of 98 . ;) For me dubious business practice!

1a service and very good glasses for a great price.

Are too stupid to equip your glasses with shipment tracking when shipping, that has already cost me 2 glasses and a lot of nerves. I switch back to Fielmann they are more expensive, but at least I know that I will definitely get my glasses there and that I won't have to wait weeks for the support to take care of them.

Fast delivery. Glasses poorly incorporated. Frame absolutely inferior "plastic", so it feels on the nose and behind the ears. Despite the low price of the frame: Nepp. Complaint / return was previously not possible because the options described on the homepage do not work. Absolute low-cost provider with correspondingly cheap products, which are clearly overpriced for such an inferior product.

Perfect, delivered quickly and great workmanship.
Always happy. Price, performance top.

My third pair of glasses and everything is great again. The glasses look great and are well made. It won't be my last

I had to pay a processing fee of 10 euros for the return, even though the sunglasses were ordered without prescription. According to the company, such a case also falls under individual glazing. Will pay, but never order there again. In the end I paid 10% of the purchase price without wearing sunglasses.

Disaster. 8 weeks and no glasses. Instead, customer service keeps me with empty promises.

As before, decoy offers for complete glasses for 39 . But: When ordering thinner glasses, people are supposed to use force, which then almost doubles the price of glasses. After a telephone consultation, "this cannot be turned off in the program". How pathetic. Two years ago this did not cause any problems with the same glasses with the same lens values. So by no means can be justified with glasses that are "too thick". Rip.

Great glasses. Price and performance ratio is great. Fast delivery time. What more do you want. Again and again

After more then 14 days of waiting I did not receive my glasses. No info, no mail, nothing.

Wait for weeks but nothing kummt.
Quality okay but delivery time "no go"!

I have been a regular customer of Brille24 for about 3 years and I am still very satisfied with the offers, but also with the competent advice on the phone in the event of difficulties.
The customer service is always available and helps wherever it can ... in the case of a complaint from me, because the wrong eyesight was in it .... the complaint ran smoothly with free returns and I am eagerly waiting for my third new glasses :)

Note: very good!
Recommend it to everyone

Delivery time was a little longer than expected. However, the glasses fit very well.

Fast delivery and unbeatable prices even for people with severe myopia. And the quality is also great - gladly again :-)

Fast deliveries, great service, even with complaints, fast delivery and assistance. That's the way it should be. And the prices, unbeatable. Keep it up. You are a great team. And reviews that are here that you rate badly should not be taken seriously. Because the users are not even active local scouts.

Great offer, great service, short delivery times. Ordering process is super, very transparent and the products have an excellent price / performance ratio.

I am very satisfied with the glasses frame and the lenses. I will still order the glasses with the same frame in brown.

Best prices and for an online retailer amazingly good customer service.

I have already ordered a lot of glasses from Brille24. Once I didn't like the glasses so much, I sent them back and everything went without any problems.
The current glasses fit perfectly again.

The glasses were really great. Really great for little money;)

Fast delivery and very accommodating after a problem, highly recommended

The 6th glasses and consistently only positive experiences. From choosing to unpacking and trying, everything is super easy. The only negative is the extremely high potential for addiction. I always find one that's even more beautiful than the last one.

The delivery time was not met at all !!! Totally disappointed

Everything fits perfectly, as you can choose the right glasses yourself.
Already my second pair of glasses. I had a complaint - no ifs or buts
the glasses have been repaired.
Thanks for quick service!

I am totally satisfied with my new glasses. Very chic and well made. Delivery was quick.
I will definitely recommend glasses 24 and order them again.
I like it

Glasses24 meanwhile has a quality problem! I complained about two of the last 3 glasses and then annoyed returned the last pair of glasses and had my money repaid. The glasses have become so expensive over the years that you can buy them from a local optician who is not much more expensive.
Of the total of 11 glasses that I have ordered from Brille24 over the years, I only have 4 pieces, all the others went in the trash. With my sunglasses, I noticed that the tint got scratched, although it was treated with care (see photo).

... and vouchers are still being sent to you by email, which the majority of customers will probably not be able to redeem.

Old review: Why is this annoying voucher mails sent to you with discount codes (e.g. TAKETWO) that you cannot redeem due to your eyesight. You know the eyesight of your customers, then it should be possible to send emails with personalized voucher codes or not.
11 glasses worth 875 euros in just under 6 years

Unfortunately, we were not at all satisfied this time because you did not deliver the glasses with the lenses you wanted, but with inferior standard lenses. Therefore unfortunately return.