Brille24 GmbH Reviews

I have been a customer for years. Now ordered goods worth more than 300 euros.
1. Voucher can not be redeemed (for whatever reason!)
2nd Info, the sunglasses will be delivered in mid-September by the manufacturer (people YOU sell the!
3. Info it is delayed something (no information what are only 7 parts!). 4. Attempt to contact e-mail: 4 x failed,
5. Attempt to get in contact with fB (failed (you can only comment on it positively)
6th attempt to call () 4x, number free, 1 x dial tone then busy). Pohhh people, the opticians around the corner, there is also what you sell! HONESTLY!! and you can even go there if something does not fit and it even fixes it.
With this order, the glasses 24 behavior has brought me to the edge of patience. Do you realize that there are other providers that are even cheaper? and still the good old optician around the corner? that is more expensive, but there and even repairs if necessary! Hallelujah was (k) a customer service.

These glasses again perfect.
I can fully recommend Brille24.

Unfortunately I have to pay extra for my different eyesight lately. Hence the 3 stars. But if, like a few weeks ago, the glasses are free or at no extra charge for me ... 5 stars. So far, delivery has always been within the promised 14 days.

Super great glasses, easy to order and fast delivery, top quality, anytime again.

Super satisfied! Glasses came within 7 days, visibility is perfect and also fits the glasses perfectly, so that no adjustment was needed. Unbeatable!

Not ordered for the first time and was always satisfied, all you have to do is look for the right frame.

I am more than satisfied with my glasses. I found it amazing to try them online.
Fast delivery and I am absolutely thrilled with the model. Fits perfectly anytime ....

I only give it 3 stars, because the left lens was not fitted correctly and the edge of the frame is also warped.
What a shame

Top the glasses, fit and the quality is right. The prices are new for me every year.

Can't rate my last order because I haven't received any goods. But it is actually rated enough.

So I'm thrilled. My new varifocal sunglasses are wonderful. With my prescription + 8.25 such thin glasses, that's unique. My husband also has new sunglasses, put on and works. Brille 24 has been our optician for many years.

After 7 weeks of delivery for Ray Ban sunglasses, the company today canceled my order based on their terms and conditions. First the frame is not available (it is not written anywhere, it is not pointed out), then the glasses are not there yet (are made in Thailand! In Thailand !!!!!!!). And after 6 weeks you will be informed that the second delivery is also defective and you have to order again in Thailand. After I set a delivery time that corresponded 1: 1 to the delivery times from the website, they wrote me rigorously that you could not deliver. When I got a call, I got the answer that you don't let yourself be put under pressure (after 7 weeks !!!) and that the glasses weren't shipped (so ...).

With such supply chains, of course, 6 weeks are still quick! Absolute flop - how good that summer in Germany does not require sunglasses ... so soon the optician on site again!

And about the service: all very friendly ladies on the phone and in email support but nobody, absolutely nobody can do anything about this misery. It's just that and you can only apologize.

You introduce yourself as the largest online optician, that may be. But you deal with customers here as if it doesn't matter when you get your visual aid. At the optician on site you can get your glasses after 3-4 days and we are talking about months now!

I hope the management reads this and takes care of it!

My conclusion: never again this company !!!!!!!!!!!

Super quality, I never buy from Fielmann again. Brille24 is cheaper and does what it says on the tin. I was so excited, I got the same glasses as sunglasses from the money I saved :)

Great online service with wonderful offers and promotions. Thank you also for the free eye test. Very satisfied und worth for the money.

Have ordered 5 glasses models (= 6 glasses, because I ordered a model twice). The prices were unbeatable. The quality of the frames is between excellent (2 models), mediocre (1 model) to bad and cheap processed (2 models). The unique selling points, which were decisive for me, are now company history. This is once the unrivaled total price (was probably only an introductory pricing policy, which should court customers from the competition), then the inclusive services for standard lenses (including lotus effect, incl. Tint) and the selection of additional colors in the tints (yellow , blue and red in the tinting levels 10%, 30% and 50%). All this does not exist anymore - and thus there is no reason for me to order glasses24, because the additional glass colors were important to me, but they have now apparently disappeared. A permanent tint, which was previously included, now costs 20 euros extra. Only the lotus effect, which was included before, costs a whopping 50 euros extra. This is completely intransparent and incomprehensible to me. Instead of 69.00 Eur all-in price with my favorite eyewear model, I would now pay 139.90 Eur. That's a price increase of over 100%. The price may be appropriate in principle for an online provider - but I get in the competition for this or a slightly higher price, a wider choice and better quality in the models of the private label. Adieu Brille24.

Glasses have not arrived Clarification is rather difficult to report only a return slip with the request to return the glasses that have not arrived! No shipping overview so I think I'll order somewhere else now! Hope the money refund works

I bought high quality sunglasses from Adidas here. Now I wanted to exchange the glasses, unfortunately the dealer doesn't sell any spare parts. This is exactly how an online purchase should not be. Too bad. Then buy on site!

Top! Processing good and very cheap. Shipping quickly and easily

As ordered, as delivered
Everything perfect

Super site, especially good prices, uncomplicated and the return worked even without the original packaging!

Greatly satisfied for years. Quality very good and fast delivery. Always my pleasure

Interview but no answer, only a one-liner on request ...

I'm very happy this time.
Was there quickly and the glasses are well cut, the tint is even.
Always happy to do business.
Keep it up.

I am totally satisfied with my new glasses. Very chic and well made. Delivery was quick. Payment by PayPal is ideal.
I will definitely recommend glasses 24 and order them again.

Glasses were shipped very quickly.
I like optics very much. You just have to bend the temples a bit. Price is right.

6 weeks delivery time, wrong information in customer chat, glasses arrived totally bent! Never again

Very very bad or no service at all, if the glasses from the warranty / warranty period. After 2.5 years the matte coating of the frame has come loose on my glasses. It is a trademark version (Ray Ban Justin). I asked Brille24 for a solution. It was only referred to the expired warranty period and that one can not help me therefore. After I asked if I could offer the version not for price X and the conversion of the glasses to an optician in my area, I got this as an answer: "Regrettably we have to inform you that we do not have an alternative procedure for the exchange of the To offer frames outside the warranty, we ask for your understanding ". If this is the future, then good night! I buy my next pair of glasses again at the optician on site and certainly not in Brille24!

The glasses arrived undamaged. I had to wait a little longer for the trial glasses, but the specified delivery time for "the right glasses" was met.
I am very satisfied, only the width of the glasses is wrong, so that the glasses always slip off my nose. So I'll have to go to the optician again and have them tightened.
I ordered sunglasses with prescription. The tint at 75% is good, darker would be better, so I could have used 100%.

I recently ordered my first pair of glasses here. The delivery time took 15 calendar days, which is really good because the frame was not in stock.
The quality of the glasses is really very good. Without me being there, the glasses were made so that they fit well.

They weren't the first glasses I ordered and won't be the last.
Very satisfied

Thanks to an existing glasses passport and the explanations on the website itself, it was easy for children to order glasses (in my case sunglasses with prescription glasses). Since size information is also given, my glasses fit perfectly and I have nothing to complain about in terms of quality. Gladly again!