The best folks ever. The employees here are the best. When you drive in to service they treat you like family and the mechanics are totally awesome. Haven t had any problems with the work I ve had done here and in a very sweet timely manner. Take it from a guy that s had Dodges all his life an shady service from every dealer I ve ever dealt with . General Motor products and Bradshaws team of employees will always be my choice of when it comes to repairs.
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Truly "5 Star Service". Howard Bush was our consultant and he could not have been friendlier or more professional. We drove over an hour to purchase our car and have it serviced at Bradshaw. The issue was a simple manufacturer's recall (software update) on our 2021 Buick Envision Avenir. The service department greeted us, took our car right at the appointed time and had us back on the road as quickly as possible. The client waiting area was very clean comfortable! We are huge Bradshaw fans!
Just got my truck back and it has been a nightmare and my truck still isn t fixed correctly! I shouldn t have had to tell someone that my truck needed more than a bumper, and even after I told them what needed to be done it still did not get done completely. I do not understand how the scratches on my truck were not noticed , especially considering I described exactly where they were. I do not know why the torn fender well insert was completely ignored when the bumper that had to be taken off for repair was shoved through it even after they bent the bumper out enough for me to drive it. When my vehicle came in for collision repair how was a damaged windshield completely missed in the photos taken by their technicians, when the photos that we have from the scene show it? I try to be extremely understanding. As a 20yr retail store owner and manager I try to not complain about service but I have never seen such blatant negligence from a company even after I tried multiple times to make sure everything was done correctly. I understand that no one wants to deal with a needy customer, but if I didn t feel like I had to keep asking what is going on because no one would communicate with me, or if I didn t feel like I had to tell people what is obviously, visibly wrong with my truck, I wouldn t have kept calling or being pushy. I thought I was making a good decision sending my truck to be repaired at a Chevrolet dealership because it is so new, I will never make that mistake again. Now I have to wait yet again to get my truck resorted to the condition it was in before the accident. Every time I have to take the truck to a shop I have to close my business for at least half a day so it is costing me about $250 in sales each time. So now I have to loose another $500 to take my truck somewhere else to drop it off and pick it up for it to be done right. I will never take my truck back to Bradshaw and I wouldn t advise anyone else to.
***update Because I can not respond to the comment Bradshaw left asking me to call them Asking Me to call to make things right is not a solution . If anything it is an insult because I should not have to put forth any effort in contacting anyone for their own mistakes.
Howard was very helpful in making sure we had a car to drive during our service. The service was quick. We really appreciate how everyone went out of their way to help us. Thank you!
Shawn was great! He was very detailed in asking what the issues were with our vehicle. They were able to get the vehicle into the shop ahead of when they originally said. And there was no hassle on the warranty! It was a good experience!
Did not have the opportunity to speak it with anyone about the service done to my car nor question what the receipt say. Also very disappointed that my car came in to have an airbag replacement per recall and oil change and no one could bother to put air in the tires which the sensor still said low when I left the dealership.Receipt says customer declined rotation of tires and balance but yet no one bothered to call to ask me if this is a service that I would be interested in doing I would ve been more than happy to have that done
Justin Williams is great! We called ahead and let him know what we were wanting. He had cars ready for us to check out when we got there! No pressure, very knowledgeable! We would definitely use them again!
Joe Johnson was wonderful to work with. He was knowledgeable about the vehicle we were looking for. He made us feel like family. A very good experience!!!
This is not just about this one experience, but most all of them. I find that nothing happens timely in this service department. I no longer use them for oil changes/preventative maintenance because of the slow service. I could understand if I did not have an appointment, but I ve always gone in with an appointment. Unfortunately when I got a check engine light on my display, I couldn t even get an appointment for nearly 2 weeks. The light was off before the appointment but I kept it because my hazard lights had not worked in a long time and needed to be fixed. This took nearly all day but thankfully the dealership was able to give me a car to drive. I could overlook the long wait times IF I had the assurance that my vehicle had been gone over with a fine tooth comb to prevent any possible new problems but that is obviously not the case. My car was at Bradshaw s service nearly all day on Thursday and by Sunday night I was having a serious issue cranking my car. I opted to call Wakefield Buick this morning (Monday.) I didn t need an appointment and was urged to bring it in because they didn t want me to be stranded. Even over the phone they felt like they knew the problem, a low voltage battery, which turned out to be the case. Wakefield will be my service center from now on. I will say the service coordinators at Bradshaw really try to please but I believe it s out of their hands. I appreciate their concerns and kindness but the lack of good service in the back isn t worth using them. I have had experience with the Body Shop at a Bradshaw and they were very good.
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