Jess Smith Review of Bradshaw automotive
Just got my truck back and it has been a nightmare...
Just got my truck back and it has been a nightmare and my truck still isn t fixed correctly! I shouldn t have had to tell someone that my truck needed more than a bumper, and even after I told them what needed to be done it still did not get done completely. I do not understand how the scratches on my truck were not noticed , especially considering I described exactly where they were. I do not know why the torn fender well insert was completely ignored when the bumper that had to be taken off for repair was shoved through it even after they bent the bumper out enough for me to drive it. When my vehicle came in for collision repair how was a damaged windshield completely missed in the photos taken by their technicians, when the photos that we have from the scene show it? I try to be extremely understanding. As a 20yr retail store owner and manager I try to not complain about service but I have never seen such blatant negligence from a company even after I tried multiple times to make sure everything was done correctly. I understand that no one wants to deal with a needy customer, but if I didn t feel like I had to keep asking what is going on because no one would communicate with me, or if I didn t feel like I had to tell people what is obviously, visibly wrong with my truck, I wouldn t have kept calling or being pushy. I thought I was making a good decision sending my truck to be repaired at a Chevrolet dealership because it is so new, I will never make that mistake again. Now I have to wait yet again to get my truck resorted to the condition it was in before the accident. Every time I have to take the truck to a shop I have to close my business for at least half a day so it is costing me about $250 in sales each time. So now I have to loose another $500 to take my truck somewhere else to drop it off and pick it up for it to be done right. I will never take my truck back to Bradshaw and I wouldn t advise anyone else to.
***update
Because I can not respond to the comment Bradshaw left asking me to call them
Asking Me to call to make things right is not a solution . If anything it is an insult because I should not have to put forth any effort in contacting anyone for their own mistakes.
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