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G
3 years ago

It's rare that a situation is so upsetting that it...

It's rare that a situation is so upsetting that it leaves me feeling shaky. Such was the case today at the Boulder Book Store.

Since the $6.50 candy bar I purchased at the Book Store was rancid, I wanted to return it. I had one other bad experience returning a chocolate bar there a few years ago. In that case, the chocolate was almost like dust. Clearly, this was not how the bar was supposed to be, but I got a voice message from a lady after I had returned the bar lecturing me about chocolate. I assume she had no idea that I spent many years reviewing chocolate and spent time as a pastry chef before that. I know a little bit about chocolate.

I'm the first to admit that I have a sensitive palate, but I also know that a lot of people eat rancid products, especially nuts, without really noticing that anything is off. Anyone who has any knowledge of the culinary world knows how quickly unsaturated oils in nuts can oxidize, though. It happens A LOT. I happen to be sensitive to the taste. I can't stand it. Some people don't notice it as much.

For the record, I have returned only three bars of chocolate or carob in my lifetime, this being the third. I do not return products if I simply don't like them, but I will return an item that's bad.

This experience was bizarre. The three employees who were there initially were nice, but when they called for someone in the chocolate department to come take care of my return, I had a feeling there was going to be a problem. After the lecture I got a few years ago, I assumed it might be something similar. Instead, the lady who approached me had an arrogant air right from the start. She grabbed the candy and shoved some in her mouth and, after a total of .3 seconds, declared she didn't taste anything wrong. Hey, have at it. I'm not touching your crummy bar that tastes like it was left in the sewer. Honestly, after she gobbled up a few more bites and, in her condescending way, said it was fine, sort of shrugging her shoulders as if to say, "too bad" I had had enough. What am I supposed to do now, take the bar back after you pawed it and and ate your fill? I walked out without the candy that I had purchased or my money.

Well, one thing is clear, I will never buy from the Boulder Book Store again. I don't need a worthless lecture about what you think tastes OK, and I don't need the pompous attitude. I hope you enjoyed the stale candy you shoved in your mouth, the one I paid for if you recall. You may think that kind of behavior makes you better than others, but all it really does is make you look like a mean fool. Congrats on losing a customer, though.

K
3 years ago

I really do appreciate a vintage book store; well ...

I really do appreciate a vintage book store; well as a good sale. This one's off some Harry Potter ish.
I went in the afternoon, it was packed. I recommend early morning or late afternoon. Also, this place is multi-level, which means a huge selection for those looking for something specific.

T
3 years ago

Had a great experience with Boulder Book Store on ...

Had a great experience with Boulder Book Store on the Pearl Street Mall. Super nice, friendly staff. Both in person and over the phone when reserving spots for the book signing. A great selection of books, a cozy place to be. The book signing atmosphere was perfect - intimate but not cramped. Love this place.

J
3 years ago

My go to bookstore. A great community small busine...

My go to bookstore. A great community small business with people who can really help you. They do a book buy back also. Don t miss the basement great selection of Colorado local books and guides.

A
3 years ago

I could live in this place! The book selections a...

I could live in this place! The book selections are so interesting, I discovered 2 Ethiopian women authors here. I found my spot. It has several floors and nooks to sit and read in. Naropa books are sold here too. The authors coming here for talks are right down my alley. Love, love and love some more

c
3 years ago

Great bookstore and selection of books, especially...

Great bookstore and selection of books, especially in today's e-reader market. However, please keep politics out of Corporate America business. I understand that I'm in Boulder, but I don't want a "RESIST" sticker, and I don't deserve a dirty look when I strongly refuse. I'm the customer!!! BTW...what are we supposed to "RESIST" anyway? A great economy, 3.9% unemployment rate, 9% on my 401k this past year, N and S Korea peace talks, getting out of Iran deal (who by the way is now using Obama's funds to build missiles), revamping bogus trade deals? Yeah...sounds like horrible times!!

S
3 years ago

I don't think I could leave this book store withou...

I don't think I could leave this book store without a book in hand! I always find something great to read here. Plus they have given me a chance to meet some of my favorite authors. Just check their website and I'm sure you will find some awesome events scheduled.

d
3 years ago

Beautiful book store. Nice selections. Good prices...

Beautiful book store. Nice selections. Good prices. Since Im a Stephen King fan and Boulder plays such a big part in the SK universe, I was hoping to find something extra special here but... nope.

j
3 years ago

I used to love Boulder Bookstore, but it is gettin...

I used to love Boulder Bookstore, but it is getting pretty frustrating to shop here. Between the loud customers and crowded conditions, it is hard to browse much of anything. Additionally, we've gone there (as our main destination, not just shopping Pearl Street) three times lately and have been denied entry every time because of an event. On the most recent visit, there were only half a dozen people at the event which blocked access to the entire upstairs! I had a $40 art book that I needed to purchase as well as three or four $12 novels, but could not even enter the room to get them. Meanwhile, it looked as though BBS had collected about $25 in ticket fees to their event. This probably does not bode well in the long term. Management did not seem interested in our feedback as longtime customers or empathise with our frustration, so we took our business elsewhere. So much for shopping locally.

J
3 years ago

This is the coolest, and biggest bookstore I have ...

This is the coolest, and biggest bookstore I have ever been too. Multiple floors of shelves upon shelves, I felt like I was in a library-this store has everything. I loved that they also had literature themed toys and other paraphernalia. Definitely worth a visit.

D
3 years ago

The boulder book store is personally my favorite p...

The boulder book store is personally my favorite place in the pearl street mall. I love how organized and well maintained this bookstore is. In such a well educated town as boulder it is always enjoyable seeing their new content and talking with other customers!

D
3 years ago

Just visited again and raised my rating to 5 stars...

Just visited again and raised my rating to 5 stars even in the pandemic. I m in love with how knowledgeable the staff is and willing to chat about the books. Books are arranged in logical order. Even the poetry! I love this place. Best bookstore this side of the USA! Recommendations are thoughtful. Selection is up to date. There are clever little kitschy items. The children s section is extensive. Wish I lived here!

H
3 years ago

I love, love, love this place! They are local and...

I love, love, love this place! They are local and independent and offer everything book related that you are looking for: books (of course!), cards, magnets, and kids toys. They sell used books here, too, which is a bonus if you are a book lover like me! This is a great store to get lost in for awhile. Visit here to find your next great read!

B
3 years ago

My husband and I happened to find this bookstore w...

My husband and I happened to find this bookstore while visiting Pearl Street. Needless to say, I was pleasantly surprised and extremely overjoyed to have found this place. We went inside and was expecting to spend a few minutes and then leave. Boy were we wrong. No, we spent two hours here. We were completely in awe and ended up leaving with so many books that I cannot wait to get home to read. We will definitely be making a special trip back to Boulder Bookstore on our next trip to Colorado.

U
3 years ago

This place is really fun to wander around. The bui...

This place is really fun to wander around. The building's architecture makes it feel like you're lost on an adventure discovering books. There's a great deal of selection here, the ambiance is fantastic, and honestly if you're just walking around Pearl Street it's a pleasant place to peruse.

G
3 years ago

Enormous collection. Great old-fashioned bookstore...

Enormous collection. Great old-fashioned bookstore. Nice place to hangout, check out some newer material. Fairly decent used books collection as well. The traffic was directed one way due to COVID so it was a bit tricky at times to understand how to get around the different sections.

M
3 years ago

Great book store cheap just amazing loved ittttttt...

Great book store cheap just amazing loved ittttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

K
3 years ago

I visited a couple of years ago and thought I had ...

I visited a couple of years ago and thought I had liked this bookshop. On my next trip to Boulder, I made a point of stopping by. I d only been there a few minutes when I remembered how incredibly snotty the staff is. I m in favor of supporting independent booksellers but for the money, I d rather go to B&N and feel welcome.

H
3 years ago

Great bookstore with a large assortment of books, ...

Great bookstore with a large assortment of books, jewelry and other interesting gifts. Finding a shop this unique is rarer in the aftermath of Amazon's dismantling of the retail bookstore experience, which is still enjoyable.