Bose Review

Worst company ever! There products are low quality, and they don't know anything when it comes to sound. No bass and high pitch treble(Incorrect frequency band in speakers). Over priced items that are made in China! There reps. are arrogant and ignorant, they've done nothing to help me out after I've spent so much money! Your better off buying JBLs' or skullcandys', they have better sound quality and are more affordable.

You pay US$ 380 for a pair of "high quality" Bose headphones. You're happy. One month after the warranty expires, your expensive headphones' ear cushions start to peel off, disintegrate.

You then contact Bose. They try to sell you ear cushion "replacements" under the argument that ear cushions are "consumable parts", subject to "wear and tear".

Zero business ethics. They develop their products with the highest level of planned obsolesce in mind.

Their products are made with very low quality materials, specially their ear cushions. They're made of cheap polyurethane fabric, instead of leather.

Look somewhere else for quality headphones. These guys are running a scam, not a real business.

Very good looking place that hosts lovely yearly charitable events.

I own a lot of Bose products, and have had issues with two of them. One a QC-15 noise canceling headset that never worked correctly on an airliner. Their solution to a known problem was to offer me a $150 credit to the newest model. All I wanted was to make mine work. Come to find out, it was the cable that came with the unit that was the problem... they have since started sending two cables, one for plane, one for home. I purchased the $10 plane cable. Bose did zero to either identify or resolve the problem.
I also purchased two Bose X aviation headsets for my airplane ($1200 each), and while trying to replace the worn ear seals, the bracket that holds the ear cup in place broke. They have since beefed up the design. That repair cost $238. The upside is that they fixed the electrical issue the headset was having too. The down side is if I had purchased David Clark headsets, they would have fixed it for free, while I waited. I have sold both of my Bose X headsets and purchased two David Clark One-X headsets. Not only are they $300 less(each), but they carry a five year warranty (vs 2 years at Bose), are made in the USA, perform better and as an added bonus, you get David Clark customer service (which means they stand behind their product, even if it is decades out of warranty, and providing you didn't run it over with your car, will typically fix it for free).
Even after receiving emails about my customer satisfaction from Bose, and leaving negative reviews directly with them, nobody from the company contacted me to follow up. Bose lost a great customer, and David Clark gained a great customer, as will Bose competitors.

I'm just putting a new roof on their main building!!

The SoundLink Color Bluetooth speaker is an amazing harmonic treat for my ears. I like other speakers. But it doesn t mean I purchase them. However I respect the Bose brand more-so than any other speaker. Why? Because I m staunchly critical of the sound of my music. Whether it be Miles Davis, Glenn Miller Orchestra, or Aretha Franklin. The sound has to be right. And my clients love the sound. My point being in this overly long review. You all make a fantastic product. You have revolutionized sound. For that thank you. And as the saying goes: Big things do come in small packages. #loyalcustomer since 01

Great professional structure, people who work there are highly motivated.

I had this QC35 ii for a year and exactly after a year the microphone stopped working out of no where. I can guarantee that I used this headphone for like a month or so. Not more than that and the microphone stopped working. I called customer service and she ask me to update the headphone software which I did. And it still didn t work for me and I exploded to her that this device was never used and help me fix the problem but no, she started to ask me for more money to fix my issue because I am out of warranty. This is really bad I mean really really bad customer service. Paid $350 plus tax and had to pay another $200 to fix the issue that is Bose created after a year only. Bose knows this issue but still don t want to fix it or recall it. I will always hate Bose and will never ever recommend their products to anyone in my life. I am so disappointed with the behavior. On their own website, people keep complaining but they seem to be ignoring the fact that this is their device issue.

A beautiful and innovation center for the best world class sound equipment

Ordered headphone online. They continue to charge my account 3 times already. Never recommend to buy anything from them online. They have no idea what are they doing. It is not fake feedback. Order: WH05935588. No emails in website to reach and they could not solve an issue by call. My first and last experience with Bose

Ordered and paid for a replacement headphone wire on August 19th. August 29th the item sill has not shipped. Very dissatisfied. Shame on you Bose.

After calling Bose customer service they advised me they would void the charge. They did not.

I love my Bose bluetooth speaker. The sound is amazing.

i have been using their products from past 5 years. love the sound and comfort.

Hello, I would like to know if the legendary BOSE 901 SERIES VI stopped being manufactured, since I would like to buy the equipment, but I can't. Thank you

I own a pair of soundsport earbuds. They provide great sound, and don't fall out of my ears even during long workouts. But here is the best part. When one of them stopped working after several months, Bose replaced them. It was a very easy process and did not require complicated registration or going to a retail outlet. Three cheers for BOSE for investing in customer service and supporting your products!

Bought many Bose products over the years. This current device is appalling as is the customer service.
Purchased the Soundtouch30 for $800 all up. ALL it does is constantly downloads updates. Forget trying Bose service you'll be bombarded by robot replies, that don't read the issue thread so you go round & round in circles. Bose behaviour is a breach of the Fair Trading Act to market & sell a piece of equipment that is unable to do the task it was made for. I've had tech-help from Bose (via Manila) and Toronto .... genius let's uninstall and reinstall for the 10th time. Disappointing, pathetic, a rip off and ZERO customer care. Have a nice day. - Helen

PRODUCTS GOING DOWNHILL. AFTER BUYING THE QUIET COMFORT 35 NOTHING BUT PROBLEMS. I OWN OTHER BOSE PRODUCTS TWO LIFESTYLE. THE HEAD PHONES ARE OUT OF WARRANTY THEY SAID .TWO YEARS OLD. WOW FOR FOUR HUNDRED DOLLARS I WOULD EXPECT QUALITY. UNFORTUNATLEY RECENT WOULD NOT CONNECT, WAITED ON UPDATE NEVER HAPPENED. WENT TO BOSE OUTLET STORE UPDATED IT SO NOW PAIRS, HOWEVER IT NEVER SHUTS OF ALWAYS NEED TO CHARGE. THEY SAID OUT OF WARRANTY CANT HELP . CALLED SUPPORT WENT THROUGH THE 5 SECOND SPEAL STILL BAD. PLEASE MAKE YOUR PRODUCTS BETTER AND TOO LAST

I just received my 3-2-1 Home Theater System series II back from their repair shop in South Carolina... only 8 days complete time from when I Sent it. Let me back up - I didn't need a repair, just a cord.. but because of BOSE and their awesome customer service rep Jason, I should say manager, my service was on the house. Not the norm with any company, let alone my situation. However, this was a small issue I fixed myself regularly for the roughly 8 years I have owned this (otherwise problem-free), perhaps six or seven times- the (flat, foil-wrapped) wire that leads from the infrared/display faceplate, to the internals of the head unit, had often come loose, mostly from the amount of travel it (and I) had been doing for work, over 20,000 miles a year. Note that I didn't usually carry it, only occasionally. It was simply a factory issue I never bugged them about for this time period. Needless to say, they went above and beyond. I was frustrated by a phone rep and her lack of understanding so much, that by the time I SPOKE with Jason (remember, a0t BOSE you can reach a rep many hours a day, right in Massachusetts, where I am from originally, Portland, OR transplant now), I was given a courtesy one time repair and maintenance. THANK YOU GUYS. Also, Made in Mexico works for me, considering they are one of our largest trading partners and consumers. Guys, thanks.. Oh, and they even ejected my CD that was stuck in the closed tray, put it into a sleeve, got a bubble envelope they wrapped it up in, with my name very clearly and legibly on it, and put a repair sticker with all my info inside that as well.
Hell, I didn't think that I should ship batteries in the remote, they even sent me back two new Energizers. Seriously amazing attention to detail. Keep up the good work!

Bose needs to do better with their automotive department. I called and was redirected to send an inquiry online, that was a two months ago and I still haven't heard back. And all I needed was the part number for my Mazda's front door (cause the diagram they provided the auto manufacturer was so legible).

Was hear for a motorcycle ride. Never went in but bose is a good product

Purchased ear buds on Bose name only Was looking for a hang on buds to secure to the ear for walking the buds come out when your ear sweats find yourself trying to reinsert into ear during your walking experience. I can t imagine problems runners would have. This is a no buy product. Have other Bose products and happy with them. I think it s time to explore other manufacturers with better design Sorry Bose but you have let your customers down with this one. Maybe getting to confident and need to improve your design ideas

* + good for noise reduction, bass.
* -null for support (maybe good for basic support = how to turn on your helmet, but for bugs reported NOTHING)
* -material and functionality too basic for the asking price!
* - Sloppy Android app and use of GPS without valid reason! (once a helmet is associated there is no need to force the localization! however the application obliges it ... Bose recovers what one listens and the localization?) no respect of the users! at this price it's ...

I got a set of wireless headphones for Christmas that I love. They are comfortable, a charge can last a week using them a few hours per day. I only have one caveat and that is that sometimes I have trouble accessing blue tooth. I am not sure why that is and who is the culprit but it could be a better experience.

I speak of the brand and not of the place
skyrocketing prices for non-niche products
with much less money you can have brands that still focus on quality as well as on earnings
I'm sorry because now I bought trusting the brand and given the high price I thought less than to be completely disappointed by the bose
bose acoustimass total disappointment

Decade's of great products.
My Dad used Bose speakers and head phones. I sniched a set my sophomore year in college. Then after that I have had 3 sets of large stero speakers, headphones, ear bud type ear phones and I purchased the Wave for TV. Everything is so much better than the original equipment sound. Very clear and clean sound. No problems with anything. Only changed speaker to upgrade and move older ones to another room. Once I had to sell my 2 oldest when I had to move into a tiny apartment
I am anxiously awaiting the release of hearphones. Sounds perfect for my hearing.
I always use this company, for my acoustic needs.

My 1st time experience with this company as a New Customer has been horrible. I placed a Web Order for Bose 901 speakers back on April 16th and Bose was fast to charge my credit card for the 1st payment on these speakers. I had expressly asked for these to be shipped out via FEDEX Ground since they do deliver on time! 5 reps later and I just called the corporate number spoke with the lady who answered explained the issue and what does she do but dump me into the Technical Support cue and I spoke with David a supervisor who advised he can't help either and dumps me back into a call queue to the Web Order department. This is unbelievable and I can't believe a company this large treats new customers this way. Don't you know I just was put back in touch with Christy in the Web Orders after all ready dealing and having a bad experience and her placing blame on UPS and NOT accepting any responsibility for this issue! I WILL NEVER recommend Bose. I live in Virginia by the way! Customer service is horrible and most likely so is the PRODUCT at this rate!

I want to write to you about your employee Matthew Bauerband Tier III Technical Support for Bose Corporation. a very disrespectful person, who on your time and his own bashes people, companies and everyone he can. I recommend he go back to New York and pound sand. Go live in a bubble and stop being a cyber bully whining about people on reviews and blogs. if he was a real man he would do these things in person and then get his ass whooped.

that is all

I've been a Bose Customer for three years and I am satisfied with all of the products I have!

I would leave the fingers of Bose products. In 2015, I had bought a soundlink box, which is broken for many customers after just over 2 years. Is it funny, right after the warranty expires? LED flashes red and the device will not turn on. No mechanical, but a soft / hardware error. BUT I can fix the box so for 80 euros. The box has cost more than 250 euros, as one can expect that this also takes longer with good care. But apparently not with Bose! There are better providers with much better customer service. Pity

Translated with Google (sorry :)

(I would leave the fingers of Bose products.) In 2015, I had bought a soundlink box, which is broken for many customers after a little over 2 years not mechanical, but a soft / hardware error BUT I can fix the box so for 80 euros The box has cost over 250 euros, as one can expect this longer synonymous with good care keeps Bose! There are better providers with much better customer service. Pity)

I don't think this is a good company to work for and the products are not "that" fancy or just overrated. I think Dr Bose is the great guy that established a great stepping stone but the following directors did bad job to develop the company. The price is expensive and quality is not that matched to its fame and price. I think the company just survived based on government contract like GE or GM. The main failure is Bose is too confident in its pride that is just a history

Please maintain quality when you are selling twice may be three times more expensive compared to the market standards for your noise cancellation head phones

Great work life balance, inspiring company values and focus on making the best products

Beautiful building and superb customer service. Bose will NEVER let you down as a customer.

I thought this was just one huge speaker but it was actually only a building.

Bose stubbornly refuses to give its customers the choice of choosing their carrier.
UPS left my package outside my home and in front of passers-by on a very busy street !!!
Paid very expensive headphones
the last thing we want is to make them fly!
BOSE you have no respect for your customers by continuing your association with UPS

The speakers from Bose are loud. Capital L O U D. haha just a joke to ease the tensions. I love to blast disturbed albums through these badass speakers!!! No band is better than Disturbed and Bose is the perfect speaker to rock this loud ass band through!!!!!! METAL FOREVER! love Bose!

Do NOT buy Bose products. They will not honor warranty whatsoever. Multiple emails and no response, phone call get randomly disconnected.

dont buy any customized headphones. they cannot ship... they tell you they ship within 5 businiess days, take your money and then do nothing for a month!!! poor service

Headphones always manage to reliably connect to the wrong device, great stuff!

Bose Corporate Building spans over a man made mountain with nearby lake.

When trying on a set of headphones they sprung closed on removal and a sharp edge caused serious damage to my prescription glasses. I contacted the company regarding the incident and the staff member advised me that Bose would do nothing for me. When I told him I thought they should address this and that there was potential for other incidents he refused to discuss it further. I advised him that I would be writing Mr. Maresca and he said "go ahead I receive all requests and am not going to deal with it". I read their corporate values and am surprised that "Integrity" is at the top of the list and this is how their staff treats a small consumer.

I've been waiting for more than three weeks for these people to credit my credit card for a billing error.

Bose is almost impossible to reach on the phone; their people continue to blame covid-19 for their horrible customer service response. However, it is now October, so I told them that excuse is over six months old. If they cared about customer service, they would have fixed it by now.

I don't care about sound or product quality. Any company with customer service this bad doesn't deserve to remain in business. I suggest that you spend your money elsewhere.

I have used Bose products in my business and personal life for years. I have recommended Bose products to colleagues and friends for years. The huge plus that Bose had going for it was it was a local Massachusetts business with terrific local customer service.

That opinion has changed, however. I purchased Bose Quiet Comfort 25 headphones in 2015. The ear padding has pretty much disintegrated since then. I called customer service to see if these headphones were still under warranty, and if they were not, to purchase some replacement ear pieces. The person who answered my call had such a thick accent that I had no idea what was being said.

I quickly closed that conversation and used the email address that was offered on the website. I sent that email on Friday, July 28th. I received an automated reply that I would hear from Bose on the next business day. I did not hear from Bose the next business day. I heard from them this morning, Tuesday, August 22, almost a month later.

I am self-employed and my headphones are an important and frequently used piece of equipment in my business. After not hearing back from Bose, I purchased a knock-off set of ear pads on the internet that fit my headphones.

Because Bose has decided to farm out their customer service department overseas to a company that uses people who cannot be understood, I can no longer recommend Bose to anyone.

Bose, your products are too expensive to have rotten customer service. You should have left well enough alone and kept your customer service folks in-house.

My department was exciting place to work at and we had a great group to work with. It was one of the best places I ve ever been employed. I will have to say my success there was due to the management in my group. It was a great team.

Cancelled my order for 49.99 promo headphones!!
Dont lie about your promos to customers!!

I purchased the BOSE QC 35 in order to listen with my computer running Windows 7. Bose provides no sound drivers and when speaking to a very snarky customer service agent of BOSE, they transferred me to a Windows 7 line where I would have to pay to receive technical support! >:( I WILL NOT BE PURCHASING BOSE PRODUCTS AGAIN AND I DO NOT RECOMMEND THEM! It is unfortunate that they have such poor customer service.

horrible experience, incompetent agents in the Philippines that do not understand or speak english very well. Bose's system glitch on Saturday prevented order from going through. So I called back on Monday. After 2 hours of incompetent agents that keyed my cc information and address incorrectly, order finally went through.....I think?

The friendliness of the staff working there goes above and beyond !!

Buy Beats
Buy Sennheiser
Buy Sony
Buy Apple
But seriously reconsider purchasing Bose unless you just want to be banging your head against the wall if you ever have to deal with their customer service.
I had purchased a pair of QC 15 headphones and the ear cushions had deteriorated so I attempted to resolve the situation by visiting a retail location. I was directed to call an 800 customer service which I did and spoke to a gentleman in the Philippines who said that they'd be sending out a replacement cushions. He then asked if there was anything else he could help me with and I replied, "yes, as a matter of fact, the in-line volume control switch doesn't work". I was informed that they'd now be sending me out a replacement pair of headphones (I assumed a reconditioned pair) and was given instructions regarding the return of my pair. A week or more went by and nothing had happened or arrived except for a customer service survey which I foolishly filled out rating Bose with high marks.
After waiting a bit I called Bose back and was basically told by some gal that she really didn't have a record of that phone call (re: customer survey sent to me?). So I started over again with her and ordered the ear cushions at $35.
A week goes by and no word, or packages, from Bose. I remember being at work one night thinking about it and asking my wife to check front porch - nothing. It was later that same night that my credit card was charged and I'm thinking wow, these folks have obviously never heard about a company called Amazon and their method of product fulfillment.
Now, here we are another week later and I still have nothing.
Just got off the phone with Bose' customer service center. No, we haven't sent you anything because, no, we don't have those in stock. And no, Bose doesn't have a record of charging your card. Really? According to Capital One they did indeed attempt a charge but backed it off 24 hours later when they probably realized that they are not in stock.
The thing that amazes me now is that Amazon carries these from several different dealers and they even have an off-market product with 1,300 positive reviews for half the price. Go figure.