Bonebakker Juweliers Review

Spent 8k on a piece of jewellery at Bonebakker with the assurance that they would be able to guide us through the tax refund process. When we got to customs, we were told that the invoice supplied by Bonebakker was outdated and no longer accepted by the digital system. We had made our purchase with the assurance that we could get the 1,600 back at customs, which was not the case due to the outdated paperwork provided by Bonebakker. We called the store afterwards to see what could be done, and they offered no solutions. Do NOT believe them when they say they will assist with the customs process, this promise is a total SCAM and their paperwork is outdated and no accepted at customs.

We are very happy with the rings we bought from Bonebakker. The service is top notch and a very friendly atmosphere. We will definitely go back to Bonebakker when next we are buying any jewellery.

I visited Bonebakker on 04/09/2020 and had a very positive, helpful experience. I never (and I mean never - this could have been the second time in 15 years) buy jewelry, I must have seemed like a complete novice, but Aaron (forgive me if I spell your name wrong) was incredibly attentive, polite, and gracious. I told him a story about how I met someone special but would have to be unfortunately leaving Amsterdam for a number of months due to work (hopefully to return), and I wanted to communicate the right message to this person that I had grown so fond of but was not 'official' with yet. He showed me a number of items in my budget (~500 , a significant purchase for me), we had a very pleasant conversation while I mulled the options over, he answered all of my questions, gave me insights and guidance for the decision process, and I finally settled on a delightful pair of earrings that were actually less than I had budgeted for. I am happy to report that they were very, very well received and I feel like if there is a chance for a relationship upon my return, Aaron / Bonebakker has helped those odds considerably. He even took the time to give me dinner recommendations, which turned out great. Thank you so much !!

I would like to also mention that I walked in wearing a pair of black jeans, slightly dirty sneakers, a basic polo shirt and a rain jacket. At no point did I feel judged or like I was not welcome.

Last March 2020, I went to Bonebakker to find an engagement ring. The experience was excellent and beyond expectations. The store and its interior are an experience in itself, and the staff is very welcoming and knowledgeable. This kind of service and hospitality are seldom found at stores these days.

Whilst In Amsterdam I stopped into Jannie's shop. In no time at all Jannie and Aron had taken on board my vague request for a gift for my wife and transformed it into a fabulous diamond ring. Even better, this hand-made ring was ready in a few days and my wife absolutely loved it! Fabulous service and beautiful jewellery.

Very happy with the ring i bought for my girlfriend, she loved it so much. Gorgeous collection of jewelry and very pleasant people to deal with. We will visit this shop in the near future more often fore sure. Can recommend everyone who's looking for beautiful collection of jewelry to visit the shop. Thank you.

The staff was amazing and the selection is top notch! I've been around the world and this place is something special. They make you feel right at home and that it's not just about the sale. They make custom designs too, so if you cant find what you're looking for they will hunt down the best stones and design something just for your needs. Highly recommend over anything in the states.

I would highly recommend Bonebakker. They made my engagement ring a few years back, and when it came to my wedding ring I was keen to have Bonebakker make it as well, but I had moved back to New Zealand. I contacted them and they were extremely helpful, they were able to design the ring and send me all the details via email.

The wedding ring fits perfectly with my engagement ring and my husband is very happy with his wedding ring which he also ordered from Bonebakker at the same time.

They did 3D CAD designs of the rings so we could see exactly what they would look like before ordering them. It only took a few days for the rings to arrive in New Zealand from Amsterdam, and the shipping cost was very reasonable.

I would highly recommend Bonebakker for any jewellery design, they are professional and very friendly and make the most beautiful jewellery.

The shopping experience was brilliant up to the moment that I paid. Then 8 months later a stone fell out of my wife's engagement ring. When I took the ring back staff became confrontational and told me that if you drive a Rolls Royce against a tree it will break just like a Skoda. They also started repairing the ring before I had agreed costs with them. The whole experience was desperately disappointing. In future I will stick with Tiffany's even if the staff are less knowledgeable.

Update: No repairs should be carried out without agreeing the cost with clients. The shop had no legal contract with me to carry out out repairs to the ring. They deprived me of the opportunity to have the remaining stones reset somewhere more competent.
Their politician's response is clever in missing the point about their total lack of professionalism.

The staff and the shop dog were absolutely friendly. I'd love to see them again.