Icarus Creed Review of Boingo Wireless
I've had Boingo Wireless for a bit more than two-a...
I've had Boingo Wireless for a bit more than two-and-a-half years now, and it has only gotten worse. The prices are stupidly high for what they offer ($50 for 30Mb/s), they impose artificial limitations (max 3 devices on extended $50 dollar plan; $10 per additional device), and generally provide mediocre actual service at the best of times, worse than nonexistent at the worst of times.
The reason they're able to get away with highway robbery on their provided internet is that on military installations (like I've been on for the duration of my time with Boingo) they are often the only option available due to the nature of contracts. Just so that it's understood, every time that I've seen a different ISP offered in a location, everyone there is universally disengaged from Boingo and reportedly enjoying their alternatives.
There are two key sticking points, however: Boingo's duplicity in its dealings which has allowed it to retain its contracts, and the frequent outages that plague the Boingo network, the underlying causes of which never seem to be addressed.
On the topic of deceit, Boingo is required to report to the command of a military installation on a regular basis regarding the previous period's performance, to include shortcomings in services such as outages; it is my understanding, however, that while myself and other barracks-type housing residents frequently call to report outages and other service problems, Boingo has been for a lengthy period of time reporting that neither complaints nor outages have occured. As I have documented proof to the contrary, I can only consider this to be a brazen lie.
Regarding outages, these are a frequent nuisance in my life and the lives of others, occuring never less than once a month and typically five, ten, or more times per month. Such outages are annoying but somewhat forgivable when they are handily dispatched by technicians or what-have-you and are complete outages, such that the routers display a lack of internet connection or simply disallow connection, but they grow far more troublesome when, as has- at time of writing- been the case for not less than five full consecutive days-worth of time, 125 hours, the outage is less a sheer lack of internet but more a provision of absolutely rubbish-quality connection that only intermittently even permits the loading of a single web page. This quality- or more accurately the lack thereof- leads to an unnecessarily large time investment for simple tasks and has among my peers been noted to inspire significantly unwholesome desires and ideations in a variety of forms with the objects of these whims ranging from the self, to nearby fellow man, to inanimate objects, to intangible concepts and constructs.
In summary, while there are a few shards of worth provided by Boingo Wireless's internet coverage, it is crippled to the point of despicabilty by the vast degree of incompetence-made-manifest present.
I do not want any shallow platitude-type responses from Boingo to this review. I want either a significant improvement in the service provided, or for competitors to be present in locations with Boingo. I'd also like to actually have working internet, but I'm already going to be ensuring I receive a full refund of this month's bill as recompense for the severe nuisance this month.
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