I went in to the store, I was just browsing and the asscociate approached me and said "Can I help you?" I replied "I'm good, no thank you." She walks away, and then comes up to me again. She says "you must get this powder your makeup looks blotchy and oily." I replied to her "well I'm running errands and I went on a jog earlier today. And I already own the Laura mercier translucent powder I have in on right now." The associate replies "well you clearly don't your makeup looks horrible." I walked away. This is no way to treat your customers. I thought that this was going to be a great experience considering how devoted the CEO Marla Beck seemed to her company but that was a overall horrible experience.
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I had a very special event to go to and so I wanted to have my makeup done beforehand. I had scheduled an appointment a month or so in advance. I called back the week of my event and my appointment was not on the books, I was a bit annoyed but I scheduled another appointment for the event during that call. When I came in the day of the event, my appointment was not on the books AGAIN!! Not only that but the staff was unbelievably rude about the situation. They told me they couldn't work with me if I didn't have an appointment. I don't write reviews too often but this situation made me very upset and disappointed and I can't recommend going here.
Had an excellent experience at the Georgetown location after a meh experience in Dupont Circle. Walked in, told the tall brunette (not sure of her name, she's from FL) my skin woes and she gave me great input. Showed me some options, explained the differences between them, gave me samples of tinted moisturizer so that I could decide which color I liked best,...perfect. I loved that she put my name in the system with my purchase so that I could bring it back if it didn't work for me. Definitely returning.
This review is for the company overall and not necessarily this location where I made my purchase. Staff was very helpful in processing an online order for a product they did not have in-store. However, fast-forward a week wherein I did not receive any tracking/shipping info or my product.
I called their customer service number and literally had one of their agents question why I made the purchase online at the store instead of doing it myself at home & then told me to call the store to find out what was going on, vs assisting me. I followed up w/the store and was told that because I made the purchase right before they closed my order disappeared from their system because the shipping store was already closed and didn t process it so it was removed from their online system alltogether. Insane. So pretty much if I hadn t questioned where my order was, it was never going to be processed or shipped.
They did eventually call several stores to find someone who could process/ship it, but what a joke. I ve ordered a multitude of products from other brands and never experienced anything like this. What was most shocking was the attitude(s) of the customer service rep at the corporate level + the email response from another corporate rep. Neither person ever apologized for any mix-ups or offered to help, etc.
In the week that it took to place calls, send emails, track down my order, etc I could ve walked into any Ulta/Sephora (or ordered from them), and would ve had my product in less time. Needless to say, this was both the first and last time I ll shop at Bluemercury.
This is the worst cosmetic store. Management need to really do their job of managing the store and its employees. Never coming back to any Blue Mercury again, Sephora it is.
Great spa services. Estheticians are very knowledgeable and helpful, providing individual recommendations based on your skin. Highly recommend their facial
Why anyone with the good sense, money and time would visit this store is beyond me. The sales people are rude, spend more time chatting among themselves and don't seem really knowledgeable about the brands or products they have. As someone who spends a good amount of money on skincare, fragrance and overall health and beauty products I would never recommend Bluemercury to any of my clients or friends. Funny with the Sephora right next door you would think they would try a little harder with customer service. I drive to Neiman's to purchase what I wanted, which is at least 30 minutes up Wisconsin Avenue, pass another Blue Mercury. But guess what, the customer service was stellar. You all could learn a thing or two from the kids next door.
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