This review is for the company overall and not nec...

This review is for the company overall and not necessarily this location where I made my purchase. Staff was very helpful in processing an online order for a product they did not have in-store. However, fast-forward a week wherein I did not receive any tracking/shipping info or my product.

I called their customer service number and literally had one of their agents question why I made the purchase online at the store instead of doing it myself at home & then told me to call the store to find out what was going on, vs assisting me. I followed up w/the store and was told that because I made the purchase right before they closed my order disappeared from their system because the shipping store was already closed and didn t process it so it was removed from their online system alltogether. Insane. So pretty much if I hadn t questioned where my order was, it was never going to be processed or shipped.

They did eventually call several stores to find someone who could process/ship it, but what a joke. I ve ordered a multitude of products from other brands and never experienced anything like this. What was most shocking was the attitude(s) of the customer service rep at the corporate level + the email response from another corporate rep. Neither person ever apologized for any mix-ups or offered to help, etc.

In the week that it took to place calls, send emails, track down my order, etc I could ve walked into any Ulta/Sephora (or ordered from them), and would ve had my product in less time. Needless to say, this was both the first and last time I ll shop at Bluemercury.