Worst customer service ever. Nearly impossible to find out if a procedure is covered before you go in for it. And every representative I've talked to was rude and angry. I would switch insurance companies if I wasn't locked in by my employer.
Horrible customer service, called twice, went through all the endless procedures to get to customer service and then when you finally get transferred the last time, the system thanks you and then hangs up on you. Called again, but this time when it hung up on me their computer didn't even thank me.
We have to CALL every month, sometimes twice a month, to update her Coordination of Benefits information and her claims are not being paid as they should my daughter keeps getting bills when she has TWO INSURANCES THROUGH THE SAME COMPANY BCBS. The hold times are long, and some of the reps will hang up on you because you are frustrated to have to constantly call in and waste 20-30 minutes of your life every month. They say IT WON'T HAPPEN AGAIN, BUT IT DOES. Great employer but terrible service as a customer.
Love everything about this organization and how kind, professional, thoughtful their services are. I would give 100 stars if I could. Thank you for being Customer obsessed.
Manager there look as though they woke up and rolled out of bed and went to work, knowing your meeting with folks that day. I felt lots of preferential choosing to Caucasian folks,not cool! We pay for insurance/ benefits as well!!!!Our cash is green too....
Coordinating their coverage with the care providers is an absolute nightmare. They have repeatedly changed prescription coverage and imposed arbitrary limits on various medications. However the thing that gets to me personally is that they somehow feel entitled to ask me, frequently, if I am seeing another insurance company.
I wish it were jealousy, that I could somehow use their paranoia that they would loose me as a customer to extract a modicum of good customer service from them. Maybe stop them from changing my child's doctor prescribed medication to a similar one (Not identical generic, similar) because it is cheaper. However it is just the opposite. They want me to have another insurance company on the side, so that they can stop providing the service that they are paid for.
I know that they are legally permitted to ask, but it feels really intrusive. Especially the way that they do it. They could say that I need to tell them if I have another provider, and that not contacting them means that I have nothing to tell them. They could make it effortless and not waste any of my time, but no. They insist that I initiate contact, to take my time to let the people that I am paying to provide me with coverage, that they still need to do their job. All of it.
It all feels really shady. I mean, I am paying them to provide X coverage. If I pay someone else to provide Y coverage on top of that, they aren't loosing anything, why should they have the right to reduce my benefits when I didn't reduce how much I paid for them.
And of course, when I don't give their needy and intrusive question the attention that they think it deserves, they just start denying coverage for everything until I tell them that they are the only insurance company in my life. I can not wait for the opportunity to drop them in the fall.
Called their 800 number to purchase health insurance as I have just moved from out of state, spoke with a very unfriendly woman with a southern accent, asked to speak with a supervisor and was told I would receive a call back. I never did and I took my business to HealthPartners and received wonderful service.
You might as well not have insurance if you're part of their restricted program! Appeals are practically impossible and you can never even get ahold of the restricted program line, it just automatically sends you to a voicemail line and you rarely get calls back the same day. Awful insurance
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