We have to CALL every month, sometimes twice a mon...

We have to CALL every month, sometimes twice a month, to update her Coordination of Benefits information and her claims are not being paid as they should my daughter keeps getting bills when she has TWO INSURANCES THROUGH THE SAME COMPANY BCBS. The hold times are long, and some of the reps will hang up on you because you are frustrated to have to constantly call in and waste 20-30 minutes of your life every month. They say IT WON'T HAPPEN AGAIN, BUT IT DOES. Great employer but terrible service as a customer.