Birchcrest Tree & Landscape Reviews

The work crew was friendly and professional. They did a perfect job. We are extremely pleased. The guy who did the estimate was also friendly and professional. Bibirchcrest was cheaper than the other

They were very professional. Came back several times to answer questions which was great. Quotes were free and we could pick how much work and clean up they did to adjust the price

I was very happy doing business with Birchcrest Tree & Landscape because they pretty much got the job done in one day. I recommend everyone I know to do business with them.

Birchcrest recently completed a job at my house and I was very impressed with the team. Not only did they do a great good executing the job I had contract them to do (tree trimming and tree removal), but they went above and beyond. At the last minute I had decided that I wanted to keep some of the wood from the trees they were removing. They picked out the best wood for me to keep since it would burn better (Cherry instead of Box Elder), and neatly stacked it next to my fire pit. I was assuming they would just leave it for me to cut and stack, but I was pleasantly surprised when I saw what they had done.

From start to finish these guys provided a professional and friendly atmosphere. They are very creative and we look forward to working with them again in the future.

I do not recommend Birchcrest Tree & Landscape! They are unprofessional and rude!

If you want or need a call ahead, don't contract with Birchcrest. If you want fast service at half the price of the next closest estimate and don't mind randomly coming home without warning to see your tree gone without a trace, then you won't be disappointed by them. Not a single branch was left in my yard. I can understand the hard feelings from RGE customers that had no choice, but as a paying customer who wanted a tree gone I am very satisfied

Had 4 trees taken down this morning. 3 super nice guys who were amazing to watch. Trees down and not a stick left over on the lawn in 3 ish hours. Awesome job!

Ricardo and co. we're great. He came out and removed our locust tree safely and quickly. I would call Birchcrest again.

This morning, I hear chainsaws going and I look outside to see there was a man in my backyard. No one came to my door to notify me that they were going to be entering my property to start cutting down limbs. They hopped over my neighbor's fence to gain access to my yard. After they finished, there are numerous huge tree limbs laying in my yard. Now my husband has to cut them, get them to the front and hopefully they will get picked up with the garbage next Thursday. Quite disappointing at how they felt they could just walk onto my property without my permission. Also quite lucky I saw them back there before letting my two German shepherds out for their morning run. I guess they are contracted by RG&E to cut around power lines. So why do we have to clean up for something I never asked for?

Your GPS location is listed as 1141 Lee road. Got lost wasted time.

We have used Birchcrest's services for decades! They always take care of our landscaping in the best way. Always give us consistently great service. We heard about them through an old neighbor and we are so glad we called them up forever ago.

Birchcrest Tree & Landscape helped us pull some trees to fix up the landscaping in our yard and they did a good job. They conducted clean and quality work.

So, I was driving on Union St in Ogden today, and there was a Birchcrest truck performing tree work near where I work. Well. Let me just tell you. Be still MY heart!!! That fine piece of man meat who drives truck number 61 is like a Greek god with the heart of Paul Bunyan. I have some work I need done, so, Mr. Birchcrest, of truck 61.... cheers to you. You wield a saw like nothing I ve ever seen. Birchcrest needs a calendar full of their men out there wearing sawdust like stripper glitter. I ll buy them all!

We had 4 large oak trees removed from our property as they had grown too close to our home for my comfort level. Beaver was our first contact with Birchcrest as he came to evaluate our situation and gave us his recommendation. Justin and his crew showed up on time to perform the work and their performance and professionalism was exemplary. The office staff were very helpful as well. I will use them again for any future tree work and I highly recommend this fine company.

They came out and did work along the power lines. They left large limbs in my yard and broke my fence. If they cut the limbs up to manageable pieces I would not have minded, but they left 20+ foot long limbs in my yard. When I called customer service to see when they would be out to clean it up they told me it was my responsibility... Now I have to go to the hardware store to buy a chain saw to clean up after them, and lumber to fix the broken fence.

**Update: The day after writing my review Birchcrest did reach out to me and let me know they would be cleaning up the mess they left in my back yard, but continued to reiterate that they usually do not do that and that it is the responsibility of the home owner. At the end of my conversation with them they requested that I updated my review, which leads me to ask the question, Would they have done anything if not for my review?
That being said they came out a day or two later and cleaned up the 2 large branches they left behind. The crew was a little snippy with my wife and father in law when they came out to clean it up, but that may have been because of all the overtime they were forced to work due to the wind storm.
The fence is still broken and there is a large 5 foot by one foot log balancing in the tree above the fence that I mentioned to them on the phone the first time but apparently that isn't there problem because it is touching the fiber optic and cable lines not the power lines. I just have to make sure not to let me son play in that part of the yard till I can get someone else out here to finish the job.

Out of 5 tree companies Birchcrest was the best deal by far.
They saved me money and even did some extras without being asked.
They did a great job on the tree removals.

We have a big lot so it was good to know that someone was able to bring it all together and handle it. Birchcrest Tree & Landscape had a great turnaround, and we have all good things to say about them.

The team was very proffessional and did a great job in the tree trimming. Also I have Birchcrest do tree fertilizing. I think that it helps the older tree.

The crew members at Birchcrest Tree & Landscape were so polite, and so great with telling us how and when they were going to remove the branches on our trees. Not only that, they cleaned up after they were finished, something that you don't see often, and you could not even tell that they were here. Very satisfied with this landscaping service and recommend to all.

Substantial pruning of 3 crabapple trees, and removal of a Norway maple, ailing and planted too close to a sugar maple.

I have loved working with Birchcrest Tree and Landscape. From the moment I met them I liked them. They always kept me informed on what was going on with the project and everyone was extremely nice. They did a wonderful job and even cleaned up after.

If I could leave a zero, I would. These guys came into my backyard trimming trees for the town and leave my gate to my backyard open with branches blocking the opening. Left a big branch in the backyard. My wife told me that one of them put their cigarette out in the snow and was going to leave it there until she said something to him. Last year there were a bunch of cigarette butts in my yard after they did the same thing. It is obvious that we have children with all the kids toys and playground in the backyard and these thugs disregarded it like it didn't even matter. They should be ashamed of themselves. I'm going to call the town and complain as well .

We were extremely satisfied with the work done by Birchcrest Tree and Landscape, they were awesome to work with. We were happy with start of the project as well as the clean up, they did not leave a mess at all, everything was in good shape. The guys are just really great, they are polite considerate and very efficient, I have no complaints at all.

Over prunned healthy trees and left ugly slingshots

Excellent service! Very professional, polite and their work ethic is phenomenal. Very satisfied and grateful!!

Promise to come for services and don t. Called various times.

...Extremely satisfied with the Service, Technicians, Care and Protection of property, Timeliness and Pricing...waited patiently for call backs from other tree/removal companies, months at a time! Birchcrest completed the 5 day project, from estimate to clean up, within a 3 week timeline! Many Thanks to the Professional Techs and Staff at Birchcrest!.....vjd

Very happy with Birchcrest. We had a HUGE tree fall down in our backyard from all the wind that we had been having, and Birchcrest was quick to reply back to me and get someone out here to safely remove the huge tree. They didn't leave the backyard a mess either which was nice. We are happy with their services, thinking about using them for landscaping this spring too.

Very pleased with their work.No complaints on how they left site.Sqeezed me in on short notice.Will have them do future work.

They told me 3 weeks its been 6. They came and did a little and have not returned to finish. They have not called and have terrible communication.

The whole team at Birchcrest Tree and Landscape are so wonderful and all so hardworking. I am more than happy that I choose to work with the company and highly recommend them to others.

DO NOT DO BUSINESS WITH THIS COMPANY! Birchcrest Tree & Landscape are a horrible and arrogant company that could care less about your trees or landscape. They have hacked and mangled trees throughout monroe county and this problem has even been on the news.
Even after having a no refusal form done for trimming with RGE near power lines they still tried to cut up my tree. They will access anyone's front or back yard without you knowing and hack your trees to shreds.
As uncaring and unprofessional of a company in Rochester. Hence all the bad reviews.
I proudly come from the country and own two Stihl Chainsaws and a 54 Homelite and know how to properly trim trees and these guys are a joke. A stain on arborist and the professional landscaping community.

I went 2018 for an interview. Dave said my application was so called lost then found. He asked me why I wanted to do this kind of work. I stated I loved being outside. He replied were were looking for younger employees and stated that I was to old.

Great crew, professional, personable, solid clean up.

Birchcrest has taking care of my giant oak tree for over 12 years. They are thorough and efficient when they are completed everything is cleaned up not a branch to be found. My daughter has named the tree Aura. During the high wind storms this year she held up beautifully. I appreciated thier timeliness Edwin I wanted more cut off the tree they came right back and completed the job.. they stuck to their estimate and I would gladly suggest Birchcrest for any tree cutting needs. Thank you very much.
John

Planning on taking the mess you left at my house for RG&E trimming and dropping it off in your parking lot. Will you clean it up then?

They did a great job on our tree trimming. They came on time, explained the process, and cleaned up before they left. We are very happy with Birchcrest and will definitely use them again.

Birchcrest Tree is a joke. They made a mess of my yard on two separate occasions in the last 60 days doing work for RG&E. They left tree trimmings on my property far beyond their 15' right away. They are the lowest of the low as far as who they hire. Their foreman is a mangy piece of dirt. I will do all in my power to dissuade anyone from doing business with this company. They are useless!

I asked to get a quote for trimming bushes, it took two weeks to get it. I had a question about the quote again it took two more weeks. The last I heard they were going to contact the person who gave me the quote, it has been 3 weeks. Does this company expect you to beg them to do a job? I have hired a different company that has no problem doing the job.

My husband is very picky about our landscaping and lawn, but he loves the work these guys do! Anytime we've needed Brad to come over and take a look at things, he has. We have received excellent, straightforward information and work each and every time. I really appreciate the great job they have been doing for us!

Birchcrest Tree & Landscape is by far the best in the business. We are able to go to them whenever we have questions regarding our tress, etc.

So far no good have sent in a Deposit for work to get done had no prob cashing the deposit two weeks a go but can not tell me when the work will get done I do not see how that is far to me. Seem to be getting the run around when I call told maybe in the next two weeks but two more after that to do all the work. I guess taking down the two trees I paid for is not on the list for them anytime soon.

Tricky job completed in under 6 hours of reporting it. Tree came down on RGE cable above my fence. Called RGE and within 2 hours Birchcrest was out to assess the job. There is no access for their vehicles so they could only do the removal with ropes an a small extended saw. I was sure that my fence was doomed. They roped up the tree too another tree and the fallen tree came down perfectly. Yes they left debris in my yard as per RGE rules but they told me that in advance...job well done!

I have been doing business with Birchcrest Tree & Landscape for around two years now and I am always very happy with the work that they do for me.

EDIT: after talking to the company, They came back and made it right! Thank you!

They completely left a hack job of the trees in the back near the power lines. I considered them for taking down my front pine tree and some stump grinding after bushes in the side we took down. But after seeing this work, I ll be looking elsewhere. I will now have to hire someone else to come take these down completely. Shame on you for thinking this is acceptable. I understand you are fulfilling a contract with RG&E, however, this is unacceptable work and have now lost a customer.

Birchcrest are experts that are trusted by the biggest accounts and smallest customers, and everyone in between!

Our professional aborist and consultant, Micah Burns was exceptional in his educational advice and super friendly communicational skills.
The removal of the tree and all its contents were all done in such a timely fashion . The workmen let me have my 2 year old witness the whole event . They were professional in all shape and form so I didn t have to worry about his presence. THANK YOU for such a positive experience everyone!!!

Never go anywhere else. We have used them frequently. They are the best, the most knowledgable ones around. They are fast, when speed is imperative. They are clean and very safety conscious. They might be a little pricey, but do not skimp on this, the most important service your property will ever require. Highest recommendations.

Trees were cut down in the small parking lot where I park every day and I had to park on the street. When I returned to my parking space at night, I backed in to a giant tree they left right in the middle of my parking space... I called and they said they wouldn t cover any possible costs, even though they were negligent and created the hazard... let alone in the dark where visibility is reduced. This company clearly doesn t want to take any responsibility for something that is partially their fault.

Fantastic job, fast and efficient and no mess left over

They wanted 100 dollars just come out and do the estimate...could be great company but I'll never know.

***Update, in response to your response***

the work we needed done at the time was going to be done through our insurance company so this might have been the reason for the charge (although we weren't informed of thos when we called so I assumed it was standard procedure)

I have upped my review from 3 to 4 stars since the person who had recommended you sung your praises and I trust his opinion I just regret it never worked out for us.

I can just simply say that it s the worst company to deal with. My wife hired them for tree cutting and they ruined as if like they are some uneducated laborer that does not know a thing about the physics of a tree and how they live. We now have to rehire another company to come and remove the tree from root and plant a new tree.
We just lost a 15 years old tree.

We have worked with Birchcrest before and we are so impressed with them every time we use them. They have an outstanding reputation from work they have done for us and people we know. We would never call anyone else.

Very professional. Sidewalk installation completed with beautiful results! Very responsive. Definitely pleased and will use them for future projects

I wish that I could leave a good review for Birchcrest because I know people who ve had good luck with them. However, I ve had a very bad experience. I live on a narrow city street, with a small driveway and a giant silver maple in my back yard. I wanted to have some preventative work done on the tree, which is healthy. I had L&R Trees come out for an estimate in August, and they said that I needed a company with a scissor lift because my driveway was too narrow for a bucket truck. They recommended Flower City Trees and Birchcrest. I tried Flower City Trees first, and they blew me off for a month after I asked for an adjustment to the initial quote which was for twice the work that I had asked for. Bob from Birchcrest then came out and gave me a reasonable quote for what I wanted done. I sent a deposit in November. Because of the location of the tree, I had to coordinate work with my back neighbors. Since then, there have been scheduling challenges due to weather, which is understandable, though on multiple occasions I had to call them to confirm that the work was cancelled rather than them letting me know. We finally got a truck to come out in January, when I was told that my driveway was too narrow for the bucket truck, that I had to get my neighbors to move their cars on my street, and that I needed to involve a second neighbor for driveway access. A complication with the back neighbor happened on that day too, and their vehicles were not moved as promised, so they left without doing work. We rescheduled for a different day, I notified all of my neighbors, a new crew showed up, and it was like the previous crew had never been there. I was told again that my driveway was too narrow, they couldn t do the work, but that they had a smaller truck back at the office and they d check to see if it was available. I got a text later that morning saying that it wasn t available but they d schedule me for the following week. The following week I again contacted my neighbors, made sure my car was on the street, and nothing. No team. I called, and I wasn t on the schedule. It s now February, and my check was deposited 11/14. At this point, I gave up. The tree is healthy, it s obviously a pain to deal with, and I ll just hope that a piece of it doesn t fall on my house. When I called to see why the truck wasn t here the last time, I cancelled the service and asked for my large deposit to be returned. I was told that this would happen. Three weeks later, it still hasn t arrived, so I had to call AGAIN and was told that they must have missed the cancellation message and will send it out today. So, long story, my tree is obviously difficult, but they saw the situation when they came out to prepare the quote, so why waste my time with all of this?!

The worst company. The men are rude and smoked on my property. They destroyed my bushes in the process of taking down the trees. Completely unprofessional and left a mess behind

Very professional and a nice neat clean up. Very little damage to the lawn.

I witnessed very unprofessional behavior on the part of an employee.

Great company from start to finish! Had a very large tree job they completed it very fast. They cleaned up well after they were done and they left myself and my neighbors very happy. Would definitely use them again. Thank you Birchcrest

Didn't visit it just showed up on my Google like I did

We have used Birtchcrest Tree & Landscape a number of times. Every person has exemplified professionalism. This time we had to remove a very large maple tree in our front yard due to disease. We had complete removal right down to seeding the area. Great Work!

I received a letter from RGE that they hired Birchcrest to trim trees on my street around the power lines. This morning, I hear chainsaws going and I look outside to see there are several men in my backyard. No one came to my door to notify me that they were going to be entering my property to start cutting down limbs from my large trees. They "hopped over the fence" to gain access to my yard. After they finished, there are several branches left at the base of the trees in my yard. We had just finished our fall clean up and now we need to go back and clean their mess up. Quite disappointing at how they felt they could just walk onto my property without my permission.

Schedule an appointment with this company. On the appointment day, I was told that they made a mistake on the scheduling and had to reschedule. So rescheduled, but on the appointment date, I came home from work to wait for over 30 mins, and no body showed up!!! I was again told that they made another mistake with the scheduling!!! How can you trust a company who keeps making mistakes on very simple thing--scheduling an appointment!! They seem not to care about other's time!!!

I have worked with Birchcrest Tree and Landscape for about three or four years. They have always done really great work for us, I cannot complain. I would say we are always very satisfied with the work done, the staff are just wonderful, they work very well together. The jobs they have done for us are always done in a timely manner and they are always very polite and considerate. I would absolutely recommend Birchcrest, they really are a great company.

I have made numerous calls (since April!!) to this Company to remove a tree branch that I am required to remove due to safety issues to my house. No show- no call on any of my detailed messages. When I finally spoke to someone-I was told they had a faulty answering service and they would be out by week s end. That was a month ago. Forget it. They don t need your business.

Left a big mess of logs in my yard because it "wasn't in the contract". Even dropped some of the logs from my tree in my neighbors yard. I never signed or saw any copy of the contract, now I'm left to figure out what to do.

A tree fell down on our power lines with half of the tree still in the air! I called Birchcrest and they came within a few hours to give us an estimate. The gentleman who came out even looked at the rest of the trees on our property (by my request) and seemed very knowledgeable on what needed to go and what wasn't a problem after all. He told us they usually come out within 24hrs of signing the paperwork and he was right! He came out mid-late afternoon and the crew arrived by 10am the next day! Everyone was friendly and worked very efficiently. They used our neighbors driveway to gain access to the tree (after gaining permission), and cleaned up all the tree bits and leaves so nothing was left behind. The type of service we received took a lot of the bite out of paying $700 (would've been $800 if we had the stump removed) for something unexpected.

The company has the RGE contract for tree trimming around power lines. They completely ruined my maple tree. totally gutted it, The tree will never be the same to the point I will need to have it removed. Based on the rest of the reviews I am surprised to see the current rating. They would get zero stars if I could go that low on the rating.. I would never hire this scab outfit., Save your self a headache and please go else where for tree and Landscaping services.

What a pleasure it is working with the Birchcrest Tree & Landscape crew! They are truly the best Rochester NY tree and landscaping company! Bret Crane is always such a pleasure to work with! I always know I can count on you guys to be responsive, on time, professional, excellent workmanship, and you always leave the work site cleaned up.

I have a huge birch tree in my front yard that was in desperate need of attention. They came over and took very good care of it. I was afraid it would have to be taken down but they sent an arborist over who said it could be saved. I m so thankful for that

Birchcrest arrived and did everything as asked as well as cleaning up afterward. I was asked if the work met with my satisfaction, Birchcrest employees were courteous and helpful.

They were hired by rg&e . They didn't trim my most beautiful perfectly straight maple tree. They decided to cut it to the ground . I am beyond furious .I give them zero stars .

First off I would like to thank Micha for being so knowledgeable. Birchcrest tree and landscape is the company to go to for all your landscaping and tree trimming needs. Howie Came over and trimmed three crabapple trees in my backyard and did a wonderful job. He was extremely polite and efficient! Thanks again guys for outstanding service and a great experience.

Steven D ambra

Said they would come for an estimate. A week later told me they had no record of me and would come ASAP. It s been over a month. Very poor service and would never recommend.

I was very satisfied with the work Birchcrest Tree and Landscape did for us. The staff were extremely helpful and knowledgeable. The job they did for us was completed on time and it looked great. We were very happy with everything.

Thank you Birchcrest for providing an outstanding 5-star service! The weather conditions were difficult, the trees were difficult but your representatives performed the job proficiently, professionally, and with great sensitivity to our concerns.

We have used Birchcrest for two different services so far. We had a tree fall a few years back and we called them to come remove it, and they did it and didn't leave the yard a mess. So I decided to call them to do my landscaping last year, and it turned out BEAUTIFUL. It looks like a brand new house on the outside. We are very pleased with them.

They were rude, unprofessional and argumentative. Blocked the street and garbage pickup.

My neighbor's tree had over grown and was resting on my roof. Birchcrest was able to come out within a week and the tree limbs. No branches or limbs were left behind. They were professional to my neighbors and to myself.

They did a great job of removing a 40 foot maple tree for us, removing the wood, grinding the stump, and filling and seeding the area. The price was less than other services. We would highly recommend them.

I am furious . I came home from work to a completely destroyed backyard . No prior notice from your company or the utility company . Trimming trees is one thing cutting them down to stumps is a completely different story . I no longer have any privacy in my backyard . This is unacceptable. It is unacceptable that your employees were on my property doing damage to it without my knowledge it is unacceptable that I no longer have trees . I have contacted RGE as well they assured me that they will be in contact with your company as well . You will hear from me in the morning as well . The damage has been done but the situation needs to be rectified . I want my privacy back . I have very recent before pictures of my back yard as a recently purchased the home as well as many after pictures that show the the extent of the damage .

I've chosen Birchcrest on several different occasions and have always been impressed with their skill and expertise from the start of the project through it's completion!!

Guys were great! Did exactly what was contracted- and did a really nice job in clean-up!

Ordered a load of wood for camp, delivered on time and great quality, working on it now!!!!

Very professional and efficient
Well synchronized team/ safety focused
Could schedule ahead vs just knocking on door that day/time

I truly appreciate Birchcrest Tree & Landscape and all of their services they have provided my family and I as well as their knowledge.

Had an appointment set up for a quote to take a tree down. They pulled a no call no show. Will never recommend!

Brenda was awesome! Highly recommended for tree removal.

Left behind a lot of debris with their tree trimming.

Had a very large tree removed from my back yard, and stump ground and graded and seeded. Their quote was a lot more than the figures I could find online for typical tree removal but was still 2nd lowest of four quotes I got. They probably deserve four stars not three but my expectations were so high based on the reviews online, then my job didnt go as smoothly. The work was performed over five different days --- three to take down the tree alone. The job was quoted as a completely manual climb & cut, but we ended up taking down an extra section of fence and bringing in a bucket truck. Quite a bit of lawn damage, mostly was repaired with topsoil though they will have to come back in the Spring to reseed. In the end the tree was removed, the crew was nice, and I still plan to have them plant a new tree in the Spring.

They destroyed my yard during their tree trimmimg process. Not only that, they butchered my tree by cutting off branches that didn't need to be cut. They also drove their truck through my yard tearing up the grass. Was my grass a threat to the power lines? No one should ever use this company.

I have always found them to be helpful and knowledgeable. They have done tree trimming and cabling for me. They removed a tree stump and gave me advice on which trees to use to replace one that had to be taken down. I like my new little tree and they did a nice job of installing it. Everyone has been pleasant to deal with and they have scheduled services in a timely manner.