The staff was very helpful recently when my uncle had to be relocated to the nursing home facility from assisted living. Because of Covid, the workers had to pack up and box all the personal belongings and bring them to the entry doors. This included some heavy furniture but they did it all cheerfully and were very kind. I'm sure toting dressers was NOT a part of their job description! Thanks to all who give updates on Uncle Tom's ongoing care. This staff works hard to accommodate our needs.
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The new administration is cutting costs to the bare bones. Care of the residents is in decline. They may or may not be bathed. The supplies in use are of the poorest quality. Tissue so small it's useless. There is a serious lack of continuity of staff. This a good sign of how the facility is operating.
The care is substandard because they do not have enough staff. Often there is 1 nurse and 2 CNA to take care of almost 70 patients. The CNA themselves often voice frustration that there is never enough staff. The food is not great. Dietary allergies and requests are often not honored. I also believe their isolation techniques are sub standard. It is my opinion that is what caused the recent outbreak of Covid -19 at the facility at the end of 2020. I would not choose this facility for a family until their management team can decide staff are valuable and needed at this facility.
I would never recommend a loved one to be placed in Aspen Meadows. Staff was not forthcoming with progress of patient. I had to call to get any information. Staff was not cordial on the phone. Call button for patient help was not readily answered.
My mother waited on several occasions for more than an hr for pain pills and/or anti-nausea med and we were told it was because they were busy. Call lights not answered and I,myself assisted my mom to bed each night! Rooms not clean and tv not working...heater not functioning so I had to bring in extra blankets for my mom even after voicing my complaint numerous times. The aides stated they didn't like working there and it took 2 days to remove my mom's PICC line! One nurse didn't know how to do it and the other said my mother wouldn't hold still! Unbelievable...never will we recommend this facility but Advanced Care Hospital said it was the only one available for my mom at the time. I spent 10 hrs a day there just to ensure my mother was taken care of..2 different days she said she overslept and didn't have any breakfast.. My mother was miserable there and cried for me to take her home!
October 2017 I came in for an interview after meeting with rory in HR he and I hit it off fairly well. I was interviewed by the brand new administrator(middle aged woman) and director of nursing(late 20s female apparently no longer employed). They start to read my application and outright laughed at me saying it was ridiculous for me to apply at their facility with only two months of cna experience. That was the whole interview, administrator then sits down refusing my hand shake asks me if I have any questions before I leave, quite smugly. Now I wanted this job so I asked her how long she'd been working at the facility to which she replied "30 days or less" with a carefree chuckle. The director of nursing gives me this story about how she was a new nurse but most of their RNs had left with the old owners so she had become the don And yes she was qualified so I shouldn't ask. Unsure how to proceed i asked what shifts were available they said they didn't know, but they could find out if they REALLY needed to. So I guess they're not hiring me. Just to be polite I asked them what their favorite part of working at Aspen Meadows was they looked at each other and after an uncomfortably long pause the administrator gave me a speech about how it's not uncommon after a buyout for there to be a new administration so they don't know anything about the facility yet.. ok? Finally I ask why I should consider their facility over other facilities hiring CNA's and they both throw their hands over their head and cheer "because we're the best!" And high five giggling. No more questions from me, I was not offered a position. Recently I applied after hearing about management changes and 2 weeks after my initial voicemail was told by an angry Rory that "We spoke once before and I have no position for you Sir!"(They are still hiring)
Failure of cna time to ambulate rehab patients on several occasions. Housekeeping did a very poor job due to understaffing we were told. These past 2 weeks we were told many times they were working short and didn't have time to give a shower.. My mother went 13 days with No bed change or shower!!! Call lights were not answered in a timely manner on several occasions and pain pills not delivered 2 different times in less than 45 min!! I would NEVER recommend this facility to anyone....
Horrible facility......not enough space to write all the neglectful shortfalls this place has and we have seen firsthand on a daily basis for the past two years. From management on down. Can't get the state or the local ombudsman to return a call either. Where is the help for elder care in this state? Very sad for the residents.....very poor care! Suffice to say if you care for your loved one.....DO NOT place them at Aspen Meadows.
