Bill Heard Chevrolet and Bill Penny Toyota Reviews

Bought my very first car at Bill Penney and I am so pleased with the experience that I had. Knowing I would soon be in the market for a car, I started looking a few months ago, I happened to be in the area and decided to check out Bill Penney. There was plenty of follow up after my initial visit to ensure any of the questions I had were answered. They made my dream car a reality. Cooper and the sales manager were very kind and took all of my concerns into account, and eased me through the process. 10/10 would recommend, and will shop there for any future purchases.

Robert Pears was great to work with. Very professional and kind. No games, hassles, or gimmicks. We went in there knowing what we wanted and what we wanted to spend. He listens to what the consumer wants and needs. He helped us find our affordable family vehicle and get a great deal. Would recommend working with sales professional Robert at Bill Penney Toyota to find your next vehicle.

Anyone living in or around Birmingham and want to see the largest assortment of Mitsubishi/Toyota automobiles along with the friendliest employees, this is worth the drive. There's none of this back and forth " Let me go see what the manager can do!" BS. You see a car you want and they will make it happen. Period. No stale , old fashion salesmen/saleswoman that immediately eyeball you down when you pull into the lot. Go inside and it's literally like no other dealership around. From the employees that keep the place spotless to the financial managers, they all have the same attitude that shows they care about you and their workplace. I've bought many cars over the last 30 years and this dealership stands out above any dealership in the South.

Dewayne Webb was a fantastic salesman! No hard sell and was able to all of my questions easily. He made my buying experience super. I would recommend him anytime.

Super easy car buying experience. Mr. Vernon Mason was my Sales Consultant and he was outstanding! He listened to me, never pressured me, and presented different options so I could make the most informed decision. While I worked primarily with Vernon, everyone I came in contact with at the dealership was friendly and welcoming. I highly recommend this dealership and if your lucky enough to work with Vernon you won t be disappointed.

Dewayne at Bill Penny Toyota did an outstanding job explaining all the features of my 2021 Corolla Hybrid and patiently worked with me negotiate a great deal sale.
Also, I took so long checking things out their whole staff did not rush me and it was well past closing time when we finished. Clarification, there overall processes were efficient and easy for me to understand. They all were extremely professional during the initial sales and negotiation process. Much better than two other manufacturers of whom I also looked in possibly purchasing something other than a Toyota. However, the standard set by Bill Penny Toyota, Huntsville AL could not be met to my satisfaction to spend enough time with the other dealerships. They were not as understanding or patient with wanting to negotiate with me. They also seemed to both be in a rush to complete a sale. One even did not offer to show me any of the type cars I was looking for.
Note, this car is the 4th Toyota out of 5 Toyota s I have purchased at Bill Penny. The other was purchased at Sierra Toyota in Decature because my 2002 Jaguar had total engine failure and I was already in Decatur.
I strongly recommend Dewayne from Bill Penny Toyota for you next vehicle purchased. I am a retired 32 year combat veteran and it's really nice to have the personal experience car shopping here.

Representative Mr. Lester helped me on my 2021 Toyota Tacoma purchase. He was able get the dealership to trade in my 2018 Toyota Tacoma for a price that paid off my loan amount and put me in a 2021 Tacoma. For a price that wouldn t break me financially. He is a talented sales person that really works for the customers. He wants to make a sale that both parties will be happy with. Despite my young age he treated me with the highest respect possible. Mr. Lester has definitely earned my respect.

Out overall experience with Bill Penney Toyota was above and beyond anything we have experienced before and most of the credit goes to James Jackson! Not only did he find exactly the vehicle we wanted, he took the time to show us every single button and feature (and on my new 2021 Platinum Highlander...that is a LOT of features!). James is incredibly knowledgeable, personable and genuine (a trifecta for salesmen in my book!) The highest praise I can give would be to tell anyone interested in buying a new car to go to Bill Penney and to ask for James Jackson...you don t want to settle for anything less even if it means waiting for him because he was worth the wait!!

Let's face it, everyone is apprehensive about going to a car dealership. I was too, but I had looked online until I was overwhelmed with all the information. I went to Bill Penney Toyota just to look, but Robert Pears made me feel so comfortable in showing me all the choices they had for what I was looking for, I decided to actually take my time and look. He didn't rush out and ask me how much I wanted to spend, but rather, what I was looking for. That in itself made me take 2nd notice. Then he proceeded to show me all of the available models I was looking for. They have a VERY wide variety, believe me.
Have you ever heard of "Certified Vehicle"? Know what it means? Robert explained it to me and I know he would be happy to explain it to you.
The entire process was stress free, including the paperwork.
If you are looking for a relaxing, car buying experience, give Bill Penney Toyota and Robert a try.

I am so beyond happy that I chose Bill Penney Toyota when I had to start shopping for a new car. My salesman, Vernon Mason, was an absolute blessing! As soon as I got there he greeted me and made me feel welcomed. He was extremely kind, knowledgeable, and thorough. I never once felt pressured or uncomfortable like I ve experienced in the past while trying to purchase a vehicle. I will definitely be a life long customer of Vernon Mason s at Bill Penney Toyota!