Bill cole automall Review

Excellent service always! Great people. Would not go anywhere else.

Cody Williams was excellent. Cody & the staff at Cole Honda made it the best car buying experience I ve ever had! I love my HRV

Such a quick & easy process getting the car of my dreams! Doss Howell was exceptional taking care of every detail & making sure the car was delivered right to me in Morgantown! I will definitely return to Bill Cole Automall for all my future purchases!

I just bought a Subaru Outback from Bill Cole Automall. My sales men Doss Howell was amazing he bent over backwards to get me a great deal. He was very knowledgeable about the cars i test drove. I tell everyone about him and send them down his way.

Excellent service! We bought a new Ford truck and everything went smoothly. Great customer service before, during, and after the sale. Kudos to our salesperson Doss Howell for his awesome customer service. He was thoughtful and accommodating throughout. Thank you so much for everything and being great about our purchasing experience. We absolutely recommend this dealership and salesperson!

Doss Howell was exceptionally helpful. He made the process painless.
Very happy with my 2018 Forester.

Messaged Doss Howell about a Nissan Frontier that morning, signed papers that evening. No non-sense, no bs. Great place to work with, got a good deal and would recommend it to anyone else.

Catie Whittle is a great salesperson! She works hard and does a great job! Definitely recommend working with her.

Doss Howell spent several months helping me find a solution for my vehicle needs. That kind of courtesy and professionalism doesn t go unnoticed. Thank you Doss!

Update: Lee Cole contacted me directly and was able to help get the issues resolved. I finally received the second key. My registration arrived 4 days before my tags expired. Which was hard to manage since I work full time and had only one Saturday to get an appointment for an inspection. I was able to return to Cole s on another Saturday to have a front tag mount placed since I needed two tags for the car instead of one. The garage was able to put it on quickly but it did require another Saturday to get this done. I appreciate the efforts made to correct my issues, but wish it hadn t taken writing a review to get a response.

I can honestly say I regret dealing with Bill Cole For my most recent vehicle purchase. I have called and texted many times and have had messages sent to various staff through the reception staff. No response. I have been waiting since June for a second key to arrive by mail to their office. I know the mail can be slow, but two months - and no response from the management. I have also been waiting for my Registration to arrive so I can get my car inspected in VA. As of today, still nothing and no response from the staff in that department either. I will not shop there again and will encourage anyone I hear say they are thinking of going there to go elsewhere. Customer Service appears to be very low on their radar!