Tom in spare parts very helpful and arranged to pu...

Tom in spare parts very helpful and arranged to put parts aside for us. On arrival Tom was not available and so I got the rolled eyes and 'when did you order them' question followed by 'do you have the part numbers' as they were not sitting on the front counter! Eventually parts were located and it was good that they were in stock but it is not hard to be helpful and smile when you serve a customer. Worse though was the poor bloke who came in to ask about his broken glove box catch while I was waiting and was he bluntly told by a different guy, who eventually came out of his office and served him, it would be around $600 for a new glove box. After picking the poor bloke up off the floor I told him to go to a wrecker and get the parts he needed! If you are charging top dollar for Toyota genuine parts at least have the curtesy to do it politely