Bike Force Docklands Review

Bought a frame set interstate from Bike Force - throughout the whole process there was great communication from the guys letting me know exactly where we were up to (including photo s etc). Highly recommended

Bike Force down at Docklands have always been helpful when I ve needed them. They ve fixed and serviced my bike on several occasions and have been reasonably priced. I d recommend them if you re looking for a bike shop down that way. Staff are friendly and knowledgeable. Thanks Bike Force.

In December 2018 my bike was serviced here as the chain was coming loose on the back cogs. In January the bike once again showed the same problem. after it happened a second time I have taken it to 99 Bikes, there is a bend in a guard that can cause the chain to come loose. Bike Force didn't fix this and I did tell them and i have had to pay out again to fix the issue. I wont be back that's for sure. Pay the extra and go somewhere else.

Good customer service. Great product.
Highly recommend!

I rented a full carbon Bianchi. Bike was great and service fantastic. Recommend BF Docklands for all roadies. I will definitely rent again. Cheers!

I had a great experience buying a new bike at Bike Force Docklands. They have a great selection of bikes and stock lots of quality accessories. Staff were very helpful and knowledgeable plus they did well to cater to my needs. Good mechanic in shop help set me all up.

Attentive and responsive to my particular needs with repairs and maintenance. Great range of bikes, tools and accessories with convenient location and opening hours for CBD commuters in the inner West.

Best road bike shop in Melbourne with the biggest range of the best brands ! Excellent workshop with the best mechanic I have seen in Aus too!

Staff was very busy talking to each other, and not very helpful.

Sensational service experience today - just bought a new bike from elsewhere and has some ultegra pedals to install on the new bike. Got the run around elsewhere but the team at bike force Docklands were super helpful & friendly! Will definitely be back - thanks lads!

Exceptionally rude staff
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Hi Hue,
Thanks for taking the time to respond to my review, which I wrote after visiting your Docklands store.

There are a number of statements in the response that are incorrect or misleading, so I wanted to take the time to respond.

Firstly, as stated, I fully understand the rules of warranty and how my product was outside of these terms, so let me explain my reasoning behind contacting your store. The Shimano product I owned failed in such a spectacular manner, that it could have caused catastrophic injury. The way in which it failed was so unusual, and any person with background knowledge of cycling components would agree.

Following my visit to your store, I emailed Shimano, who quickly agreed to an out-of-warranty replacement due to the unusual and unsafe nature of the failure. This communication was agreeable for both parties; I now run a brand new R8000 crankset, and will purchase Shimano again in the future in part due to their fantastic customer approach and centricity.

Regarding my review, this was nothing to do with the details of my warranty, so I feel it is unfair for you to state this in your response, in an effort to discredit my review. I have the original receipt for my bike, which was purchased from your Richmond store a number of years ago. The day before the above review I had phoned the store and spoke to a a helpful woman, who I believe is the owner. She had listened to my concern and asked me to come into the store to be assisted by the team. Just for clarity, she understood that it was outside of warranty, and that I was not the original purchaser, and still told me that you may be able to help.

On visiting the store I politely explained the issue, as I had done with the lady on the phone, and as I did with Shimano over email. In response I was immediately told that there was nothing they could do. The tone they used was derogatory, as if I was not worth their time. They told me that the store was no longer called Bike Force Docklands, even though the sign on the door read 'Bike Force Docklands'. They also told me that they were closed the day before, insinuating that I was lying about my phone call. I believe it was a public holiday the day before, and the phone call was forwarded to the lady in question. In all honesty, I hadn't expected a full warranty replacement from your store, what I had expected was due respect, and perhaps for your team to see the value in me as a customer, and to attempt to find a result. This could have been in a discount on a new product from your store, or at the very least some attempt to understand and please.

I don't usually leave reviews, and I feel the plight of local bike shops in the shadow of online retailers. This experience, however, highlights to me how the lack of customer focus at local bike shops will be their fatal detriment. On entering local bike shops, I often feel overlooked or looked down upon, due to my age. What your store is missing, however, is that your younger customers often turn into older (higher income) customers. They will not, however, be shopping at your store!

I will edit my review with the content of this email, as I do not agree with your gaslighting of my honest review.

Regards,
Edward Williams

Biggest legends! Couldn t track down a tacx neo 8000 T anywhere in Australia, but they ordered it for me and kept me in the loop the entire process. Very helpful, great communication and efficient delivery to Sydney!

Great service. Reasonable rates and very friendly and knowledgable staff. I would highly recommend this place to anyone.

Awesome customer service, great range of bikes and accessories. So a big thanks for all your help and time and I m loving my new bike.

I've purchased BMC SL01 from Bike Force. Very helpful customer service. I've tried approx 6 bikes to find the one I like the most on a busy weekend day and it was so fast+quick.
I and my partner are keen riders, so for any next purchase or service there is nowhere else except "bike force" to visit. I recommend to everyone.
And big news is: I won first BMC attend crit race just last sunday. So what a great start.
seda.

thoughtful and pragmatic helping with my old steel commuter thanks guys!

Bought a new road bike here, hassle-free no nonsense purchase, happy with service, would recommend.
Thanks.

I was feeling a little daunted with the idea of buying my first ever road bike but the gentlemen that served me was very friendly and patient. He explained the components in a way that was easy to understand and I left a very happy customer. 5 star service!

I knew the bike I wanted. Searched online and found a few international online bike retailers selling it at competitive prices. I have a preference of buying from local retailers for convenience and warranty. The boys at Bike Force matched the price and have provided excellent follow up service since. Will happily do business again.

Recently purchased a bike in this shop the service was professional and swift, everything was done smoothly till the bike was delivered. Great job for Bike Force Docklands, will definitely recommend this shop to friends. cheers

Extremely good service. Had a first service after 3 years of not riding. Addressed all my concerns in the $120 service, namely:
Squeaky front disc break
Incorrect front tyre inflator pump connector
Brake tensioning and other calibrations
Gave me a few extra missing bits on my bar ends as an added bonus.

Extremely grateful! Feels better than new.

My tyres were very low, but I'd been having trouble pumping them up at home because of the angle of the valve. Bike Force Docklands fixed me up in no time and wouldn't accept my offer to pay them for their labour. Great service!

Great service there today. Mechanic is very knowledgeable and fixed my bike quickly. Thank you.

Bikeforce Docklands is now my go to whenever I have my bike needs or bike issues sorted. Service has been consistently friendly and attentive over the years albeit when they get busy you d need to wait a smidge but it s usually worth it. Keyword here is they re a bike store that actually cares. They listen to your needs, genuinely come up with realistic helpful suggestions and have always tried to accomodate the best they can. Never once felt pushed into getting something I didn t want.

I took my pride and joy into Docklands last week for a service. ( Parlee Z1)
I requested the mechanic have a look at the bottom bracket and replace a chain.
While doing this, they also found a few minor build issues that have been caused from the initial build and rectified them at no cost. They did this, just because it should have been done when built new, which is above and beyond when you consider the bike wasn't purchased there.
The bike has come back better than new, and I won't be going anywhere else in future.
If you have a high end road bike, and what it serviced with care and attention to detail, I would recommend these guys.

THE MOST PATHETIC CUSTOMER SERVICE...
Never before have I been driven to the point to submit such a negative and scathing review but after planning a 2-day service on my everyday commuter with Bike Force Docklands 2 weeks in advance, dropping down my bike for scheduled work on the date agreed, I was called 15 minutes prior to collecting the completed service only to be told they had only just looked over the bike and were about to order parts and that they would need to hold my bike for a full week to get the task done.
Not only is this poor communication by them, there was no real excuse as to why the scheduled time booked in was mis-managed and I was not even contacted.
If i could give no stars at all I would!
As far as I am concerned it's been 3 strikes and they're out! I'm off to hunt out better reliable service with others...

10/10 ! I went to get a bike for my husband for his birthday gift. They know exactly what to build for him just based on few questions. Great product knowledge. The person servicing me gave me undivided attention. Customer service is top notch.

New tyre & tube but took extra care to lubricate chain which made a huge difference. Thanks!

Nice environment nice people good communication excellent service

What a pack of clowns. They may have sold me a bike if the staff had dragged themselves away from their private conversation behind the counter. Out of curiosity I hung around browsing for 15-20 minutes just to see if they were just giving me some space but no, it seems they were there for the chit chat and minimum wage. Fortunately other stores sell BMC.

BFD has been a fantastic support to my very new & very inexperienced cycling hobby. I cannot recommend them highly enough. Hue has offered fabulous training and friendship in cycling when at times I felt like giving up. I m definitely not the fittest rider but I give it a go and have a lot of fun doing so. For service and support they have been really professional and offer excellent products at affordable pricing. Thanks for all your expert coaching. I m riding with much more confidence now.

Not very helpful and I would not recommend their services

Used bike force to source some parts for a build I was doing. They were able to source and supply for me quickly. Also have lots of nice bikes from modest to high end.

Excellent! Friendly, efficient and cost-effective service. Bike is now smooth as silk, thanks gents.

Andy and the team helped me out to source a Pinarello frame I was looking for. They managed to keep me informed throughout the whole process and also helped support my decesions on specing the bike up.
Overall , a great experience and will return again in the future. Highly recommended.

Recently bought a bike from Mel and her team. After visiting several stores, Mel provided the best customer service out of all of them - hence why i purchased my bike here. Great knowledge on everything bikes, good sense of humour and down to earth (ie. not the stuck-up know-it-all cyclist attitude that i encountered at some other stores). Mel wasn't pushy and provided great advice with bike fit. All advice was practical and addressed what i told them i was after. Do a super service too!

Big thanks to the team at Bike Force Docklands for my recent Pinarello purchase. Service was great, the custom fit/build was perfect! They are really friendly and helpful! I can recommend anyone looking for a bike or a service to drop in. You will not be disappointed!!

Super helpful staff and always make your day. They have a fantastic shop with the most items in stock that I have seen. Feel free to drop in to fill your tyres, check on your bikes, and get anything you need for your ride. Prices are good.

This week I purchased a high-end road bike for my son's road racing and training. Hue was flexible in providing a very desirable bike at a great price and Mason has been helpful and generous in providing some small stem/headset parts to get the fit correct. They have many mid- to high-end road bikes on their shop floor to view and purchase. I recommend them.

Fantastic shop and great group of guys who are helpful from buying a bike, servicing and tips on riding. Wonderful local business.