Big two toyota Review

I have been going here for past 10 years and love their service at Big Two Toyota! I feel like they are honest, hardworking and do a great job ensuring your car is running safe. They have a great waiting area for with good food, snacks and free fruits, water and coffee! It s so much fun for kids with a cute tree house play area, they also have barber shop, nail salon and massage if you want to wait to get your car serviced, if not, they can call you a Lyft to get your home and pick you up when your car is ready.

Just drove off the lot with my brand new 2022 gorgeous Pearl white Corolla Hatchback, that I was having such a hard time finding until I stopped over at Big Two and talked to Nacho. Nacho is amazing. My family goes to him for all our vehicles and we will continue to. Big Two has the best car buying experience around. Wonderful staff and facility. I m actually excited to take my car in for routine maintenance. Is that normal?? I m absolutely in love with my new car. Thank you Nacho and Big Two!!!!!

Stay away from the service department! They got caught in several lies today!

So I brought in my Toyota to get an oil change!

They called me up to say that I have $6,900 worth of issues that need to be addressed today! All Tires worn, all brake pads/rotors worn, and other issues!

Toyota said I had 2mm of brake pads left, in reality they are almost brand new brake, look at the photos.

Then Toyota said, my tires need to be replaced ASAP. They said the tread is almost gone! What are they smoking, look at the photos. I was at Costco yesterday to get my tires rotated and they did their tire inspection and said tires are in great shape.

I do NOT trust these people at all. Is their service department on commission??

I came in here for a recall on a airbag, the service Reception Area was quick and easy. The employees are friendly and professional. Bathrooms are clean!
When you come into the waiting area there's a neat little area for kids to play on. I will be coming back when my vehicle needs a service.
I like that everyone seems happy.

I've been thinking and wanting a new car for a while, and decided last week to get more info and navigate this crazy market. I was paired with Brian Golia, and he really was so great about walking me through this process, answering any of the questions I had, and working with me to see what might fit. He never felt too pushy or trying to sway me one way or another. Even though it is his job to SELL, he was always very open and honest. I have decided for the moment to keep my car instead of buying a new car at the moment, but I really do want to thank and show appreciation for all the work and patience Brian exemplified with me.

Okay, this dealership has me as a customer for life. I d been struggling to find a car for a week and I was in a pinch. Nobody wanted to help me until I went to Big Two Toyota. Jon was amazing and really wanted to help me out. He gave me a great deal and even though I hadn t planned on buying from them, I drove a Camry off the lot. I felt like they really wanted to take care of me and after the week I had, it was greatly appreciated.

I love Big Two Toyota! My family has used them ever since I was a kid, and just bought my first adult car from them back in December with Roger. He is the best salesman I ve ever talked to and worked with, very calm and not in your face like what you would expect from a dealership. 10 out of 10 experience overall, highly recommend them.

Our salesperson Tyler Heath was AWESOME! He was honest, straight forward, funny and worked hard to get us to a price point that was comfortable for us. I wish all salesperson were like him. I will most definitely be referring friends and family to him!

Customer service is great. The inside has a nice area for waiting and play areas for kids.

2021 Sienna has 6900 miles, towed to the dealer and was told it was the 12v battery. They replaced it and sent me on my way. On my way home it happened again, second tow to the dealer. Sat there for three weeks and was told I need to contact my insurance because they found a "stripped" bolt and there for its not covered under the warranty. The bolt is perfectly fine!!! Pic to follow. We never touched under the hood! And a Toyota rep was at the dealer that day and agreed with them. Was told 9k to replace the wiring harnesses just because of the bolt. Needless to say we bit the bullet and got rid of the van. I have always been a toyota person having owned a supra, sequoia, sienna, camry and corolla but not anymore after this experience.