Went in and was instantly amazed at the hospitality of BIF staff! Sarah went above and beyond to find us the perfect sofas! Everything from the point of sale to the customizations to the delivery was smooth and exceptional! Will definitely be returning for future sofas!
Dris this is to you- Horrible service, he tries to hustle you, he gives you "xx amount of hours" before the price changes LOL! get outta here! I found it all online for half the price! STAY AWAY!
I don t know how this guy has a job. He has very bad attitude, rude and very aggressive.
If you happen to walk in, talk to the calm Asian people much friendlier!
The worst customer service ever. The furniture is not here 6 months after ordering. The rep keeps lying about the delivery date. I will never do business with them again. The furniture is beautiful but it can be bought elsewhere.
After 5 minutes in the store, a salesman approached us and gave us directions to the bedroom furniture. We found a piece we may have purchased if we able to find sales person to help us measure it. We approached a station with a note stating do not enter without permission. We talked about 5 minutes and both men ignored us so we walked out. We also noted a sticky trap on the floor with bugs attached. We will not be returning and they missed out on a 1500$ sale.
My wife and I came here by chance and fell in love with the offerings. It was bit out of our range but the quality and the design convinced us that this is the right place for us. Sarah was such a sweetheart and helped us throughout. No pressure and her patience was remarkable. Thank you Sarah and after 4 months we still love our choice.
I had an overall great experience. Sarah is very nice and helped with our purchase. She offered to help as we stepped into the store and answered our questions throughout our time in the store. We didn't make the purchase right away and she answered our follow up texts and calls nearly immediately. which was great.
She took our deposit over the phone but didn't email us anything as confirmation, there are definitely rooms for improvement here.
We purchased a bed to our new house, so on-time delivery is very important; and the truck came on time, the two guys delivering and installing the bed were friendly and got the work done.
Bed looks great, no scratches, no damages.
I was glad this came much smoother than what others had gone through.
I'm happy, because I finally have what I needed. The company BIF USA, is professional with what it sells, it showed me just the product.
After going through a couple of recliners from another company, I have to say don't be lazy like me because boy, you will like this chair. Firm but not hard support. I'm retired so I usually end up taking a short nap after lunch in the chair.
We purchased a leather sectional from this store back in Febuary 2019 which in itself we had issues (delivery ended up scratching the sofa pretty severely on multiple corners) which they replaced with a new one 5 weeks later. The new sofa however had a malfunctioning zipper on the bottom of the sofa where the cover would not zip and simply hang down to the floor. We contacted BIF the day we received the 2nd sofa (May 20, 2019) and they said they will send out a repair technician to our house. May 24th we contacted them again since we heard nothing for 4 days and the Manager replied (via txt) he would check. No word again so we reached out on June 2nd, and they said they received the zipper head from the vendor and they would send the technician that following Thursday or Friday and he would confirm with us before they send the technician to us. June 11th the manager texted and asked if they can visit either on the 12th or 13th which we replied 13th. June 13th comes around and the "technicians" say they cannot fix the zipper. We contacted BIF again and this time they said they will send a "expert" to sew it up? I confronted the manager since we thought we waited 3 weeks for the so called "expert" who had a zipper from the manufacture but it turns out the individuals who came to our house were not specialized in the repair...Why would they send unqualified people to come try to fix our couch? skipping forward...We heard nothing from BIF so we contacted them again on June 21st asking for an update. Manager replied "I will let you know by next Monday. sorry for the delay". Monday comes no reply. We feel bad since we keep calling asking about our repair so we decide to give them some time to reach out to us instead of us constantly calling/texting them. Nothing so we finally reach back out July 27th..Manager replys back July 29th "sorry we will come this Thursday and attach new bottom fabric. Thursday or Friday, I will confirm this Wednesday for the date and time".
This was the last time we heard from BIF and I am writing this review December 9th 2019. 7 months after our initial complaint and still not resolved. We pretty much given up on the store to fix the sectional now that the return policy is no longer valid. OH I almost forgot..we found the same sectional online $2000 cheaper than what they charged us.
Take away notes. Overpriced furniture, lack of communication, and unfulfilled promises. I highly suggest looking elsewhere for furniture.
bifusa.com
