Excellent service - Sacha Passuello was extremely helpful in helping me purchase a car remotely as I moved into town. Great experience that couldn't have been better. I will return for future business.
Professional, friendly service. My car is always ready on time and always cleaner than when I left it. I am very happy with this dealership.
Excellent experience! Friendly staff, no pressure sales staff. It was a comfortable experience. Will definitely recommend to others!
Eric and Chandler are freaking incredible... Eric is an incredibly knowledge sales agent but is 100% transparency, easy to work with, and goes above and beyond to ensure you are happy with the deal.. He even stayed with me after business hours & after I signed for the car to show me all the cool bells and whistles of my new Audi.
Chandler... wow, one of the nicest people I've dealt with hands down. Sweet, knowledgeable and uses story telling to offer perspective into why certain options might make more sense to have/not have. Great people and absolutely love my new car. Thank you both.
I would leave a zero star if I could. Worst customer service I have ever experienced. Received verbal harassment from their financial lead employer. Absolutely awful encounters all around. Wish that I had gone elsewhere for my vehicle purchase. Would not wish my experience with the employers of this Audi dealership on anyone. Stems from the top down.
Great experience going to Santa Monica Audi and working with Ash. He made the car buying process easy and seamless from start to finish. Would definitely go back and buy from him and this dealership again in the future.
Ash my sales person was the best! He went out of his way and got me everything I wanted on my new Q5 and not the stuff I really didn't want, so I was so happy driving off. It was literally the best experience I've had buying a car, thanks guys.
If you do business with them be prepared for the worst horrendous disgusting customer service.
And I'm not over exaggerating!!!
This people will make your life a well after you do business with them
They will make all that is under their power to make you take their super high interest rate even if you have a lower one with your bank.
They are tight with "dead lines" only if it is convenient for them but when they won't do anything to help you.
I traded my car for one of the car and they didn't pay the debt. They have my car and I continue paying for that car even tho they already have it their power.
They are a SCAM
My daughter just learned to drive & needed a new car & it just happened to be an Audi. I came to Santa Monica Audi & they gave great service & I was in & out of there in no time!
Krystal in the BDC department is Amazing ! Excellent 5 star service. She didn't rush us off the phone, she was extremely helpful.
P.S. You have an in-house model *hint, hint * Krystal is a sexy armenian woman , you should put her in an Audi commercial !
Thank you Crystal for your 5 star service. Can not say enough good things about you.
Helen Stredder was awesome! This was my first time leasing a vehicle so I had the typical expectations of buying a car from a dealership but Helen never made me felt pressured and went above and beyond to get me into the car I wanted. We made a deal over the phone and when I arrived at the dealership the car was clean and ready for me to pick up. I was only there for about an hour! If you re in the market for an Audi ask for Helen at Santa Monica Audi.
Great staff. Friendly people. Would definitely recommend.
I purchased by Audi A4 last December, and have been so pleased with the excellent customer service Santa Monica Audi has provided me. My service advisor, Jake Silbergeld, is absolutely AMAZING. I have leased many cars over the past few years and have dealt with many service advisors, but Jake has been, by far, the BEST. He gave me the ultimate VIP treatment when I took my car in to be serviced and was extremely kind. Although I have had some problems with my car, Jake has made up for all the agony I have experienced! I highly recommend Santa Monica Audi and give their customer service 5 stars!
SM Audi is GREAT. Helen is is a big part of helping Authority Auto get great deals for our clients.
Its great! The whole experience was awesome, great cars, excellent staff! very helpful and not to pushy!
I have had multiple good experiences with Santa Monica Audi. Salesperson Elena Redkin is very knowledgeable and responsive. She and her manager Ash Ali got me the car I wanted at a competitive price and went out of their way to make sure I was happy. Their service department has really developed, and when I ve needed them Tim Bennett and Chris Navarro have taken great care of me.
I had such a great experience here. I spoke with Chrystal in the business center and she is the reason I went in. Her customer service went above and beyond. Thank you Chrystal for being so awesome! I will tell all my friends about you!
Helen Shredder is a perfect sales person. She is knowledgeable and honest. This is the first car I bought from her and the seventh car my family has bought from her.
Beyond furious at Santa Monica Audi right now. First of all they managed to lose my garage clicker from my previous car, after confirming that they had found it. "They" referring to the sales manager David. He then proceeded to blame it on the "not so bright receptionist" that had previously worked there at the timeframe that the clicker was lost. That's an extremely inappropriate and unprofessional thing to say. I also did not receive a 2nd key when I purchased the car. He told me they would locate and send it or order a new one. I followed up multiple times about both items. At first he responded and continued to remind me about the "survey" that he needed a good review on. I gave him a great review and then he didn't follow up after that. 3 weeks later I had not received my garage clicker or 2nd key and then I got a call from my previous loan servicer that my vehicle had not been paid off and I had 4 days before they would report it the credit bureaus. Needless to say, I was furious. Again I reached out to David and his manager and got a half ass response. [Side note, California state law states that trade-ins are supposed to be paid off within 21 days.] After leaving a message with the finance department and calling Audi customer service, I finally physically drove to the dealership to find out that they "forgot to sign the check." Although they re-sent the check, I still had to make a payment on a car I don't even own anymore because of their errors to avoid ruining my good credit. It's really a shame because the car itself is beautiful, but everything about the buying experience from them left a really bad taste in my mouth. Love Audi but I would NEVER deal with this dealership again.
I especially enjoy working with Chris. Very knowledgeable when it comes to reviewing the Total Cost of driving a luxury car. Chris is my go-to-guy when I need to make the right decision on selecting a car.
Thanks Chris and thank you Audi !
Fantastic selection and really good service, I'd like an RS7
I worked with Carlos in sales and I was done very quickly, and I left with the perfect car at a great price. He was extremely friendly, transparent, knowledgable, and understanding, he genuinely wanted me to find the best car for me. All around amazing experience!
While performing some due diligence on an R8 purchase for my wife, I had to call the service department with a few questions. The gentleman that answered the phone was most helpful. He was patient and answered all my questions and gave me guidance. I can see why the previous owner was a long term customer. Thanks again. Gu
I got some really strong recommendations from several close friends, and I couldn't be happier with my experience at Santa Monica Audi! Thanks Christina for the 5 star customer service! She was incredibly kind, honest, informative, understanding and PATIENT despite me asking a thousand questions, being very indecisive, and the notoriously difficult shopper that I am ;). She really went above and beyond and I would recommend Santa Monica Audi to anyone!
We purchased from out of state and they were very helpful throughout the entire process. Great people and great service.
I had a pretty bad experience getting service for my 2009 Audi R8 here.
I brought in the car for various different reasons and explained them well. The brakes felt like they needed new pads at the very least, the fuel sensor needed to be replaced. I also wanted the suspension/electronic stabilization checked, full diagnostics and inspection. The most important of everything was an electrical issue I noticed where the car randomly turned off.
After six days of having the car and not communicating much, they said my car was ready. I go to pick it up and they had only changed the sensor, nothing else. All of these issues were listed on the service papers but they only did one. They did quote me for 4 hours of diagnostics but they clearly never did it and said did not find any issues.
Now the fuel sensor job is pretty simple unless the engine oil needs to be flushed, otherwise the car needs an oil change. So the advisor basically told me that the oil did need to be changed and they charged me for the oil change and sensor replacement. I took the car to another mechanic and it was clear they never did the oil change either.
Took the car elsewhere and they fixed the electrical issue, found a problem with the suspension programming, as well as the actually fully checking the car, all within 5 hours.
Things this dealership missed:
1. Magnetic suspension issue
2. Faulty battery
3. Carbon buildup in engine
4. Issue with engine wiring
5. Mass airflow sensor replacement
Two stars because they did at least replace the fuel sensor.
Recently obtained a vehicle from Santa Monica Audi! Dreading the car purchasing/leasing experience, I was pleasantly surprised and impressed by this dealership. Having researched that they had consistently positive reviews and were the best in customer service in the area, i found those claims to be true. Derek Randolph was my salesperson who exceeded my expectations and made the experience positive. Highly recommend SM Audi if you are looking to obtain an Audi!!
Can't say anything bad about Santa Monica Audi. Great dealership. I have recommended a few friends there as well, and they've only reported good things to me as well, so I know they are consistent. I highly recommend anyone to go there.
Do not buy pre-owned vehicles from them. I should have been suspicious when I saw that the vehicle was priced 1,000 $ under market value.
1. Within two weeks it started having transmission issues. The transmission now needs to be replaced.
2. Turns out the vehicle had previously been in an accident. Internal damages had not been repaired. It was covered up by a sloppy body repair. None of this was reported in carmax/ disclosed beforehand.
Save yourself the time and money and buy from a reputable dealer that conducts proper inspections and is straight forward with its customers.
Over the last few years my wife and I have bought 3 cars at Santa Monica Audi from Joe Scheible and do not plan to go anywhere else as long as he is there. His extra effort and personal service has been exceptional in dealing with us both during and after the sale of the vehicles. A 5 star award is in order here!
If you're buying a new car, consider giving German engineering a chance. I was pleased that the people here at Santa Monica Audi shared my same passion and provided excellent service.
Marybeth and Chandler are the all stars at this location. They are so patient, helpful and kind. Truly the most caring individuals I ve ever worked with. I will do all my service and future purchases here because they have treated us like royalty.
Dealing with Zach amazing guy very easy to deal with available friendly
highly recommended
Great experience, really enjoyed it. Customers are treated respectfully.
Amazing service!! will definitely recommend anyone looking for an Audi vehicle. Munuwell is very patient and very professional.
Bought 2 cars here, both from Chris... best car buying experience of my life! Keeps me coming back and sending friends over knowing that they'll be in good hands. Rare to find that kind of service in LA!
Sara Glick was no nonsense and a joy to work with through this process.
Great frist time experience at Santa Monica Audi, the customer service is incredible.
I had a great experience buying my new car. As a first time buyer, not knowing much about purchasing a car; Santa Monica Audi made the process easy and walk me through it step by step. Customer service was fantastic. Thank you guys very much. Special thanks to Selena Towell, you were fantastic.
Very helpful and friendly. No customer parking though.
Derek Rudolph was the best sales person I have ever worked with!
Outstanding job. Easy to deal with. Delivered the car on time. No hassle at all.
Would absolutely buy from them again!
Fantastic, no-pressure customer service from the staff. They let you browse without hassling you, yet are there to answer any questions you have. Highly recommend!
Unprofessional. I wanted to see a their big SUV. Her attitude changes when I wanted the basic trim. The basic trim is around 60k versus the 100k which has the bigger engine.
I've been planning on buying an Audi, and my experience at Santa Monica Audi couldn't have been better. I was treated very fair, and afterwards I wanted to make sure that I praised this place for how great they are at what they do. And I m thrilled with my new car. The perfect car for long LA commutes!
I love Santa Monica Audi, Generally a comfortable and attractive car to drive. Great sound system, although sometimes there are weird echoes and reverberations.
The employees were very approachable, considerate, gave us time and space to look around, and discussed every concern and question we had.
I bought a preowned Q3 over the weekend (3/6) and had to share what a pleasant experience I had. Based on past experiences with other dealers I had my reservations. Luckily, Omar, the sales person was very pleasant and easy to work with. He was courteous, helpful and was not pushy at all. Even though I can tell he was swamped with other customers, he took his time and addressed all my questions and concerns. Tegan, our finance officer was the same. 100% professional. All around great team!
Thank you!
Hands down best dealership I have ever been to. Great service! Very friendly staff! Not to mention I got a great deal on my new A4. I will highly recommend to anyone and everyone!
Helen Stredder has been outstanding and professional from the start to finish. No bait and switch, and she delivered as promised. We live in San Gabriel Valley and there're quite a few Audi dealers within 15 minutes and we're more than happy to drive across town to complete the transaction.
When it comes to finance, Michael was straightforward and we got everything done in less than 30 minutes.
Before driving home, Steve did an awesome job of describing the features of the vehicle in detail.
Overall, we couldn't be happier with the whole experience. The whole team was professional, transperant and courteous. Not to mention that they were able to offer me the price no other dealers are willing to match. Thanks again and keep up the good work.
Best customer service I've had! Bought a brand new S7 and am loving it! This dealership was more than helpful when it came to searching for the perfect car! They were patient and beat every dealers pricing.
I do business with Chris Haugen, he is extremely professional and easy to work with. It is a lot better working with the lease manager than a normal walk in salesperson, you don't have to sit around waiting for the back and fourth of the sales manager game. He does the numbers right in front of you while you sit in his office, once you shake hands on the deal because he's a manager you are in and out of finance and in your new car in half the time. Make an appointment with him because he is always beyond busy.
Buying an Audi from this dealership was a great experience.
I recently dealt with the Santa Monica Audi Service Department. I was 50 miles away from home when my brand new car (purchased at Costa Mesa Audi ) brokedown in Santa Monica. Angel Aguilera ( service advisor ) and Tammy Waitas (service manager) exceeded my expectations in their handling of a very stressful situation for me. They were kind and very professional . They explained what caused the " Drive System Malfunction" and did more than fix the failed coil by replacing the other 3 to make me feel safe and secure. Even though I live 50 miles away from Santa Monica Audi, I will take my car there for future services. Thank you so much Tammy and Angel for giving me the best service experience that I have ever had!!!!!!!.
So awesome buying a car from Dante! Everything was clear and easy, he was very respectful and helpful. He and Bruce made buying a car as fun as it should be! Thanks Santa Monica Audi.
I had a the perfect car purchase from here! Everyone was friendly, informative and cared about my needs. I ended up buying a certified pre-owned A4 and am loving it!
Great company and great people with supervisor service and skills.
Its different when they want there money vs when your expecting something from them.. Over a month ago still no check..LIES LIES AND MORE LIES... 4/10/20.
I cannot, in good conscience, recommend that anyone have anything to do with this dealership.
Just wanted to take the time to thank Christina for her exceptional help. I sent over a friend in the Santa Monica area who was interested in leasing an Audi and my friend was nothing but pleased with his experience. Thank you again!
I just left this dealership, and had a very underwhelming experience. It took ten minutes for anyone to even come up to us. We weren't offered any information, outside of a brochure, not even a test drive. There were about four salesmen just sitting around. Clearly, they did not want our business.
$1000 to replace a spare tire??? Same tire goes for $200 on tirerack.com. It's this kind of nonsensical greed that push people away from the Audi brand.
The car took much longer than I was told it would. I was rung and told it was ready so I ubered over, I had a lot of luggage with me. NoOne offered to help me, service guy was rude and just disappeared, car wasn t ready. I stood there for 15 mins before anyone even said anything. The car was apparently cleaned it hadn t been. And a brand new 40 dollar JUUL electric cigarette from the console had been stolen. I checked the car throughout before calling to mention this. I was put on hold, on hold again, the phone cut out. I called back and back and back. No one had an answer. Finally a few days later Ken emailed and Said he wanted a receipt of the item, I sent it An he said he would forward to his manager. Two weeks have passed and no Cheque. I will not be going to an Audi dealer for the further 2000 dollars worth of work. I have instead found and honest, polite Workman who will do the job for less. It s in Culver City and called fox car now. It was much cheaper and a great job explaining everything. Thanks for nothing audi. Public review is also being posted as seen above on any public forum that will let me.
I found the service at Audi Santa Monica to be terrific! Jake, my service adviser, was helpful and attentive. He also was quite knowledgeable and gave me good tips on how to work my bluetooth. I want to recommend Audi Santa Monica's service department to all Audi Owners. A few months ago, I advised them to develop a loaner program when the car was being serviced. Recently, I was notified that they will have it all set up in a few months. They really try to listen to their customers.
The staff is very easy to get along with, I really felt very at ease with the whole atmosphere. I recommend will be back again next time.
Perfect experience! The car dealers treated me like an actual human being and answered every question I had while also allowing me to test drive the car I wanted! This will be my next dealership that I visit to purchase a car.
Great place to get a car ask for David, he will find you a great car.
Chris and Jessica are both standouts in automotive service
This is def one of my fave spots because they always clean my audi really really well here and they don t make you wait too long but it s ok if they do because the weather is always on point here. If you bought your car here you can pretty much never have to pay for anything if you ask them nicely :p
bad customer service and rude trying to rip peopke off
This review is for the service department of Santa Monica Audi. I've brought my Audi here for regular services. The "misses" Santa Monica Audi had:
- When changing my brakes they installed the wrong brakepads - I am lucky to still be alive
- When doing the regular services, they missed to replace fallen of screws at the bumper, which caused my bumper to fall off eventually and needing replacement...a $1300 miss, which they deflected
- When asking to adjust the height of my frontlights (which were clearly too high) and which btw is also mentioned in the official service manual, they said "it is already at the min". Looking into it by myself, it turned out to be a lie...they have not even touched or looked at it...so I watched a youtube video and adjusted the 2 screws to bring the headlight to the correct height by myself
- They charge a whopping $240 per hour for their services...they offer to do a needed repair for $1500 ($600 parts, $900 labor). When asking my trusted 5 star yelp review mechanic , he offered me the same service for $800 total (including $600 original audi parts)
My advise: Go there for having a chat with the likeable service advisor but bring your car somewhere else for repairs...
Awesome service and amazing people working there, would shop again if I wanted a second Audi. Answered every question about specific maintenance and care for the car.
I love Santa Monica Audi and love visiting here on a regular basis.Had an awesome experience here.
from beginning to end, a very good dealer experience. i custom ordered an A8 in march with the help of my salesperson, selena. she was very knowledgeable about the features and finishes of the car and we created a spectacular vehicle. i was kept well informed from march through the late june delivery date of the car. pricing was very fair and overall service was exceptional.
Ash was very helpful and very informative and made my purchase of my new vehicle very easy and I will always come back to him and Santa Monica Audi for the great deal and service that they provide to me thank you so much for taking care of me I recommend this dealership an ash to anyone interested in buying a new Audi
I'm really happy I chose Santa Monica Audi. It took the stress out if buying my vehicle, It was an enjoyable experience for both my wife and I. I should mention that the manager was excellent and courteous.
Joe was great very nice and friendly, made the experience very pleasant. He made sure to stay in touch while we thought about the purchase and was very understanding. Gave us all the info needed to feel comfortable in making the right choice for us.
Hazel was also great very friendly and very nice.
Took her time with finances to make sure that we got the best rate possible. She was very thorough in going over everything I was signing and made sure I understood it.
Overall was great experience
Great car shopping experience at SM Audi! Ask for Noah when looking to buy a car at this dealership. He was easy to talk to, very knowledgeable about his Audi vehicles as well as the competitors, and was never pushy about making the sale. He was informative and patient with us as my wife and I both test drove the Q7. Would definitely go back just to buy from him!
Great buying experience. Very curtious and knowledgeable staff. Best Audi dealership I have been to.
This place has a rude and argumentative person that said he is the service manager. He slammed the phone down in my face because I asked him a simple question. I don't trust rude people to do a honest job
Ehab, the sales person who attended me, was great. Excellent customer service. No pressure-tactics. Although I didn't buy my car here for reasons unrelated to the dealer's offerings, I was left with a very positive impression. Ehab was extremely patient. Of the over 5 dealers I visited, he provided the best customer service, informing me and educating me in a way that made me feel that Santa Monica Audi genuinely cared. I look forward to buying my next car here.
I went to this dealer to lease a car for my wife but unfortunately the salesman Willie didn't want to help and show me the right car because he said the car is in a storage and too much work for him and start explaining i have to make appointment wich i tried afew days before no one called me back that's why i decided to walk in and then he start showing me prints on their windows to why he can't help (he asked at the beginning if i need help or not) then he changed his mind, was very rude and unprofessional I asked for someone else the receptionist called Eric but he didn't show up too and i left the dealer.
Please don't go here they don't deserve your business if they're not aggressive to sell you a car.
Danyelle and the staff were great. They work to earn your trust and business. Very pleased with their openness and they go over everything. Having a loaner when needed is tremendous.
I had a great experience here. Great customer service and hassle free. I highly recommend coming here. Everyone was so polite and professional.
Christina scheduled me an appointment to meet with an Internet Manager. I came in, test drove, and bought a new Audi A6! I had such a hassle free experience here at Santa Monica Audi !
I have had nothing but a positive experience with service at this dealership. In fact, knowing that you can get reliable and good service makes a good case for owning an Audi in West LA.
My service advisor is Ken M. and he is courteous, responsive and works hard to make sure that my car is taken care of.
Great service. I didn't have an appointment but I was attended fast and got a loaner. My car was fixed faster than promised!
Had a great experience purchasing a preowned vehicle from them. Helen was great to work with. Had us in and out efficiently. Process was smooth and price was good. Would definitely buy from them again.
the only good thing about it was the Persian food and the person who served me. Idk about the dealer who bought my property without my consent.
Wonderful experience with the purchase of our certified car, from Selena. . Easy and quick, right down to the finance guy, Mike. Everyone has worked there a long time, all knowledgeable , and friendly. All the inventory was top notch. GO
