Better Health Cafe Reviews

I have to give BH a 4 for effort. I use this store as a quick stop for health foods. Besides being a bit too expensive, the staff (manager) tends to be rude, the cafe is often clueless and prepares meals and smoothies incorrectly, the store doesn't do quality checks. Oh! The last minute change in store hours with no explanation. Horrible.
Other than that the cashiers are nice! And it's quick.
Not bad but seriously could be better! I'd still go there in a pinch.

I use to love shopping at frandor! But I m sharing this review to let businesses there know I rarely go there anymore because of the anti abortion protestors outside the better health store!! I m not against free speech, personal opinions, and I consider myself religious. Im just sick of all the hate towards others!! The anti abortion people are there so often I can t believe they are not required to pay rent$$.
I m sorry you would have to get a city permit anywhere else to occupy the sidewalk and private parking every day like that !! Their personal opinions are affecting your pockets $$ and businesses!! I ve witnessed several times cars slow down and try and read the signs!! It s a hazard and hateful!! The world has enough hate! They are not occupying public space that s someone property!!

I no longer go to your store because of them!!

First time ever ordering lunch from here and got the entirely wrong salad. This is literally lettuce, salmon and cheese. It was supposed to be a greek salad. Im beyond irritated and disappointed.

This location is better than some of the others. It has a small selection of produce and when the salad bar was running, it was great! Unfortunately the cafe leaves much to be desired. They are usually out of most ingredients and the display cases for deli items are very sad. Decent packaged goods section for a quick stop of your usual health food.

I am treated like an untrustworthy this and that on a regular basis and even though they have many interesting and helpful products I'm forced to find another place to shop.

Great selection, decent prices and discounts, considering the speciality nature of most items. The deli section is great, but would recommend making things more often than once a week. Overall a good experience, although the employees could be nicer, but hey, we get it, working isn t any fun.

I've tried to tolerate it. Today is the last day I paid my time there. Like many reviewers have noticed, the customer service is lukewarm at best and dismissive at worst. I personally don't like the constant misinformation given to me and their attitude as if I had experienced delusion. I tell you two stories to back this up.

1. I found out that they didn't have walnut milk, my favorite, so I asked the manager to help me order through his distributors. He told me to come next Monday. I came back; a guy snappily asked if I received a phone call. I didn't know what he meant. Then he told me that I'd have to get a phone call in order to come get my items. I told him the manager didn't tell me that. Well my order didn't come that day. But I caught the manager again in the store. He told me that the distributors couldn't deliver them the last time but he would put in a new order and I would have to come back next week. I asked if I needed a phone call. He said I should just come back. Well the same story repeated itself. So I decided to save myself the trouble and just waited. For a while. Then when I was about to give up on waiting and deciding to buy my milk online, a call came and my items arrived. When I checked them out, it was on a weekday and I had automatic 20% off for my membership. This detail will be relevant below.

2. When I first started to shop here, they told me that I would have 20% with membership during weekends. Yes a cashier told me that face to face when I was checking out. That 20% off is applicable to items that are not on sale. So then I shopped there during the weekends. After a few weeks, a gentleman told me that that had changed and now I could have the 20% off deal during any day of the week; he said "that certainly boosted the sale." So now I started to go there any day of the week. How many times did I have that deal, 20% off for not on-sale item? THREE TIMES. Fast forward to today, the same old lady rang me up. When I noticed that my membership didn't automatically get that deal kicked in, I reminded her. She then spent time explaining to me that this automatic 20% wasn't true - basically negating all what I had experienced before. She then told me I must have had a coupon, which no one said it before, and then she proceeded to explain how coupons work in groceries store like Kroger in general. I insisted that I wasn't just told, I was actually having the 20% off before and I would need to talk to another person. Frankly, I got tired with this back and forth. She said "go ahead". Another person came and told me that the 20% automatic off deal had changed and now I would need a coupon. Ok, I can handle changes. What I can't handle is someone told me that what I experienced and got told wasn't true, all the while, trying to interrupt my conversation with another person. Have you felt that you hear the other person said but they are not hearing what you said? It's like that with that woman.
When I got back home, I started to remember:
The SECOND time I had this automatic 20% off deal, THIS OLD LADY WAS THE ONE WHO RANG ME UP AND APPLIED THAT TO ME, WITHOUT THE WHOLE COUPON RANT. It wasn't even on the weekends.

If you like to deal with clueless, forgetful people who like to make you out to be like that instead of them, well I guess you would enjoy the place. I'm checked out today.

News Flash! Scientific break through in East Lansing. A cashier discovers that you can NOT get coronavirus when you take off your mask to purchase alcohol. This is the only exception! Masks are required, posted on the door and ordered by the health department, just not to purchase alcohol. Bad news for healthy shoppers that want to stay healthy and alive.

Wouldn't allow me to shop without a mask despite having a medical exemption. Everything was fine until I got to the register. I have a doctor's note but they made quite clear it didn't matter. I will not be back.

Donald was extremely helpful. He was kind , caring and Made the evening that much better!