Best Western Plus Lakeway Inn & Conference Center Review

The location, lobby and rooms were nice enough. However the upon arrival we were told that almost no amenities were in working order, including the access door by our room. Fair enough no biggie, we get into the room and it seems that someone forgot to finish cleaning. There was hair in the shower and no hand soap or trash bags in the cans. For the price I expected more. Could have stayed somewhere else with the same amenities, same room quality and at least a free breakfast for much cheaper. We couldn't even get the food we paid for delivered to our room because we "didn't pay for room service" what hotel doesn't have guest services? I would have paid if I knew. Not worth the price. Need i mention the funky smell looming the halls?

Great location- few minutes drive from the attractions in Bellingham. Clean and comfortable rooms. Delicious food from the restaurant too!

Carport not current luggage friendly bus station busses take up registering guests parking helpful front desk staff the demographic was so male and present and staring at my daughter and I, I felt very out of place and unwelcome

Great place to stay no complaints everything was clean and staff is really friendly.

Great staff, really nice accommodations and good location!

Location is great. Right beside a super store is wonderful. Rooms were spacious and well kept. Pool was wonderful as was the hot tub.

It was ok. We have stayed in a lot of hotels lately from our travels and found the value of this property, for what we spent, to be marginal. Our experience using the pool & hot tub was good. Will be staying somewhere else next time we are in Bellingham.

Very loud, rooms are not insulated well. Also, we had to stay on 1st floor because we brought our frenchie with us and the front desk told us to park around back because there was a "grassy area" for dogs but we found a razor blade in the grass when we took him out to go potty. All in all, I know it's not their fault necessarily, but if you are going to allow dogs and recommend to people to use the grass area on your property then you should have a person on staff maintaining it so dogs dont step on razor blades and hurt themselves!

Bottom floor, great view and location. Food was wonderful.

The meat was great. The deserts were good. The brussle spouts and rolls were hard & cold. The servers were pleasant & efficient.

The Four points by Sheraton was formerly The Best Western Lakeway. The remodel is awsome,the interior has been transformed into a modern edgey social meeting space. The meeting rooms have had facelifts and look great. The beauty shop has been removed and replaced by a 24hr. gym space. The bar here is popular with all ages, legal of course, entising patrons with creative cocktails and tasty apps. If you haven't been,go ,if you have been, go again.

Comfortable stay. Staff was very polite and accommodating

Good coffee. Front desk wasn't sure where a meeting room was. Had difficulty charging corporate account instead of personal card.

Overall presentation of the hotel is nice. Rooms are good, bed are nice as well. I do prefer a bit more back support. Overall great experience

I was there for a large event. I would have to say that the food served was a little uneven in quality but there was some very inventive seasonings. Really love how they have made the outdoor patio of the Raw Bar so all-season and inviting!

The ambiance of the main lobby was lovely. Not to dark and not blindly bright. Plenty of seating while I waited for my event to start and small cafe near by if I needed a snack. A great reception area for our convention.

Review for conference space:
Really upgraded with the new renovations. The new design is sleek, elegant and contemporary. The lobby is quiet and inviting The service is top notch and I was impressed that the kitchen accommodated dietary concerns that were not met by conference buffets. One issue was the conference chairs, which were very uncomfortable to sit on for any length of time.

Excellant raw oyster bar. Good prices and good service. Went several times. Will go again.

It was alright had an indoor pool that was nice. The vending machine was really glitch you and would sometimes spit out free food.

I wouldn't recommend Four Points by Sheraton. The pool is located in a sun-roofed courtyard, and the noise carries throughout the hotel and through the paper thin walls. Those paper thin walls also allow you to hear every move anyone in your neighboring rooms makes. Additionally, the sheets and duvet are of incomparably terrible quality, and the locked jugs of shampoo, conditioner, body wash, and lotion in the shower lack quality and have a heavy, heavy male scent. If you are a lady and were hoping that the hotel provided body wash would do, you'll be sorely disappointed as you step out of your shower smelling like an over perfumed adolescent male. The staff also clearly dislike their jobs. As was obvious upon check in and remained obvious throughout our stay and into our departure. There was nothing redeeming about this hotel. I highly recommend you go elsewhere.

The room was tidy, modern, and the bed was very comfortable. The customer service from the staff was 5 stars, especially from Ebony, who helped us arrange for seamless rides on the complimentary shuttle to/from the train station, port, airport, and a restaurant downtown. Everyone was very friendly and accommodating. I would highly recommend this hotel to anyone in Bellingham.

Service - The mana ger is racist and rude. Ryan, I think his name is. 90% of the employees frown. They don't in now how to smile. Food - They don't have room service. You have to go downstairs to collect your food. We ordered breakfast. Scrambled eggs were overcooked and the hash browns didn't have any seasoning. Comfort - Both, me and my girlfriend didn't sleep well. We woke up multiple times at night. The bed was the most uncomfortable bed I have ever slept in. Decor - Is super outdated and carpet looks dirty. Over all, there is nothing to like about this place. I won't stay there even if it's free.

we just checked in and we were given a room on the 3rd floor which is completely a mess, heven t been cleaned, disinfected (for sure) like a guest/s had just checked out. we called the front desk person and she went to the 3rd floor opening doors looking for a room. then found 1 on the 4th floor. all she said was it was beyond her control, not sorry, no remorse. is that the kind of service you are offering?

Ensure that you get a room AWAY from the pool unless you enjoy the sound of squealing children all day and half the night. We were given a room on the second floor closest to the pool, it was very very noisey.

Went for bridal expo. Everyone very friendly and helpful

Really nice place.
Friendly staff,good food/drink.
Loads of parking and right next to Freddie's.
Rooms near the pool are a bit noisy but not really a problem.

Terrific indoor pool.
New beds which is always important and a decent breakfast along with other meals

Staff is friendly and helpful. The room was clean. A bit of noise from roads and freeway.
The restaurant has yummy local choices and is moderately priced.
Pool area is clean, but could be lit up a bit more in the evening. Lots of chairs available for parents to lounge while kids swim. Hot tub could be warmer for me, but the kids enjoyed it.

Not elite enough. (Ha,ha- I was applying for work) Staff was incredible.

No laundry facilities so no bedding, room not ready, told to come back in an hour two hours later no room

The location is much fancier on the inside than you would give it credit for at first glance from the outside. Nice atmosphere in the lobby and main areas. They have a bar attached that was really awesome.

Such excellence! Staff are great, kind and accommodating. Highly recommend if you are visiting Bellingham or for your next event.

Not as impressed as in prior visits to this hotel. The part we did like was the B-T WN Restaurant as we loved the food and the staff were attentive. We also loved the comfortable beds. Now the negatives. The front desk person didn't ask us if we wanted a second room card. The first morning we had breakfast the server was less then helpful.. Her attitude was horrible. Didn't obviously want to put herself out too much. The following morning another server was pretty attentive bu he was just a little forgetful. Also nobody bothered to come in and clean our room or change towels etc..If I had known that I would have opted for the points instead. Not sure whether we will come back as the Marriott hotel nearby definitely treats their guests better. The little things are important to your overall experience and this hotel failed miserably.

Room was awesome! We had the buffet breakfast and the service was great, the food was average. Still would definitely stay again.

Kid-friendly and great restaurant on main level. Also, the restaurant is open till midnight so you can get late-night drinks as well! Fantastic martinis!!!

Decent hotel with good amenities. Major drawback is that hotel limits hours for kids to be in the pool

The service was great! The event was catered by professionals who ensured the participants had access to any amenities constituted by the event.

I love this hotel. They just keep getting better. I use this as a meeting place frequently for clients.

Great room, service, very clean. Complimentary coffee in the morning, WiFi. Just a great experience all around.

We we're attending a business session during the week. The hotel staff were very courteous and attentive. They did a very good job of remaining out of the way and cleaning the tables and providing food and snacks. The first day of our session the room setup was not completed as expected and we lost a bit of time working around those short comings. The hotel was very clean and tidy.

Room was dirty with expired coffee creamers. Disappointing that the lounge closes so early on a weekend.

Lunch at B-Town Kitchen. Fast, friendly service. My group of four all had the beer-battered cod & chips; very nice flavors but we noticed the fish crust was quite oily and the fries over-salted. Slaw had some different touches such as slivers of bell pepper and what we guessed to be pickles -- very good, colorful. Nice prices on the specials. I'd go back.

Its funny, you walk in and it looks very nice! You check in and get in the elevator to go up to your room and bam! Doors open and it looks like a motel 6 (especially compared to the lobby). The reservation guy lied and told us the pool was open when we told him it was going to be a big part of our stay. Pool was closed....

Nice pool for the kids, friendly staff and a clean room. I would definitely stay here again.

Clean rooms, attentive staff and easy to get to. Was a great place for our conference.

Rooms very clean. They have good food. And they serve you very well.

We stay here every time we're in town for work. Great rooms and amenities. The staff down at the breakfast lounge are perfect.

Attended the Dickerson beverage expo. My interactions with hotel staff were professional and friendly.

Check in is very late in the day. Called to try to get in earlier. Guy that answered wouldn t even look to see if we could get in early.

Clean, conformable and the location was great. Priced high

Very nice lobby area. Rooms are clean and up to date... Staff are great and restaurant and bar are also equally staffed.

Friendly and helpful staff, beautiful and very clean rooms, centrally located 1 mile east of downtown makes for a variety of food and entertainment options.

Went there for a company brunch. Nice interior, kind staff, decent food.

Beautiful rustic lobby with modern touches. Nice Gentlemen who checked us in along with the gentlemen when I called before we checked in to ask questions.
The room had nice touches to it although there were many hairs and a lot of lint in the bed and in between the sheets. HSKP doen't clean the bed skirt either.
Just not clean enough for 5 stars.

Room was nice. Hotel staff was friendly. Enjoyed happy hour at restaurant on site.

The food was amazing the pool was alright, the room was above average however my phone did not work and the tv did occasionally dim for no apparent reason. However, overall it was a good experience.

Levi,is a great manager a .net d takes care of his guest

It was ok. We have stayed in a lot of hotels lately from our travels and found the value of this property, for what we spent, to be marginal. Our experience using the pool & hot tub was good. Will be staying somewhere else next time we are in Bellingham.

A great option for anyone visiting the WWU campus in Bellingham! I believe this is the closest hotel to the campus. I would estimate it's approximately A 30 minute walk from campus (though bussing or driving would be a more viable option.)

The hotel is clearly visible from the highway and very easy to navigate to from the exit.

Conveniently located within walking distance of the Fred Meyer (Kroger) grocery store located next door.

The "Chinuk" restaurant downstairs has very friendly waitstaff and great service. However, the food is very greasy and expensive. I do not reccomend eating here unless you have the room/meal bundle which allows you to pick from approximately four meal options on a card each morning. However, this restaurant does offer complimentary coffee and tea to hotel guests in the morning.

The decor in the lobby is very nice. The fountains and other decorations are cute and cohesive. It makes a very good impression on guests.

Rooms near the indoor pool tend to be a bit noisy, especially those on the ground floor. Guests tend use the pool relatively late at night and make a good bit of noise. This may not be too common, but my room facing the pool was noisy during my stay and I've heard the same complaint from others.

Overall, a cute and quaint hotel I reccomend to anyone visiting Bellingham!

Great stuff, very knowledgeable and ready to help. Rooms are great too. Love it.

Clean, friendly staff and always hospitable. Great place to stay if you've got to be in Bellingham!

Comfortable overnight stay in Bellingham. They have got a nice little swimming pool and jacuzzi next to the lobby for the guests.

Clean location outside. Good lighting at night for those who use this location for the Bellingham Airporter charter.

Great over all. Really enjoy the restaurant downstairs.

Older but very nice and watch out for the food- you will add pounds it is so good!

Just watched a bar tender take a live tip to change a TV channel during the Hawks playoff came because 4 guys next to the tv wanted to watch motor cross.

Why would you change a playoff game because you wanted to earn a live tip?

Kind of upset now to have to watch 4 people who paid to have the TV changed all on their cell phones not watching g their tv motor cross while the entire langue has to adjust seating.

Thanks. But I won't come back.

If I could give this place negative stars I would. The poor gal at the front desk was very kind and apologetic, but the hotel oversold their rooms. And when myself and friends showed up to check in we had no rooms!! Why a hotel would oversell and put people out who booked in advance is beyond me. Horrible.

The room was nice. Didn't spend much time at the hotel to be honest. They a free water bottle which was nice.

I was only there to catch the airport shuttle but the nice concierge gave me a free bottle of water when I asked for a water fountain

The restraurant attached to the hotel has some of the best professionals in the food industry I have seen.

Nice clean place. I appreciate that the put in a gym from the last time I came about a year ago. It's small but a good start. Needs more machines but all in all can't complain

Nice, but really close to the freeway. Ask for a room on the quiet side. No free breakfast here.