Best Buy - Richfield Store Reviews

Multiple workers not working and chatting amongst themselves and when I approached them asking for help they were annoyed.

Amazing customer service... although got pushy at times

No one willing to help in the car electronics. Talked to someone stocking TVs, told to talk to guys in Computers. They were already busy with customers. Did talk to someone, said I should talk to other guy (who was also busy with existing customer). This one then left in the middle of the conversation, wonky saying he had to go .

Had my credit card used illegally here I live in ohio

Good availability but me and the wife always feel like we stole something when we visit do to the way employees approach you.

Been going here for 20 years. Helpful staff. Likely the best selection of any Best Buy in the Twin Cities and there are always in store only promotions going on.

Use Amazon - 10 minimum day turnaround for an in-stock item?

Great place to look or buy good stuff from CDS to games to TVs radios to washer and dryer and even for big kids

One of the best buy I have shopped at. The employees go out their way to answer your questions even if your not buying at that moment

This Best Buy is an old standby for me. It's not always the most convenient place for me to get to but I know that they'll have what I'm looking for and if I'm patient, they'll have someone who can help me. there are a lot of different options with electronics these days so it's nice to have someone to talk to in person. I feel like when I've taken their recommendations I've gotten what I was looking for without being sold the highest price thing that they offer. I've had a bad experience with their same day delivery but other than that it's all good.

Always great advice and service even when packed on Thanksgiving night

At this store they store manager dave is they rudest unforgiving manager and person all ever met or talk too I hate best buy how did they get as far as they have (best buy) beats me. All I know is that Walmart, target, office max should be better and will be better then them someday
Best buys prices are to hi so they will lose

Whenever we need any electronics or technology, we go to the Best Buy in Richfield. The staff is friendly, helpful and professional.

Went in to look at Surface Pros so I could tell what they were like in person before ordering online. Ended up talking with Mike their go to guy for computers and his help was exactly what I needed. I'd been looking at Surface Pros knowing I need more but not feeling comfortable in spending the extra money for a Surface Book. After talking with Mike about his surface book and the difference between that and the surface pro, it was clear that the price difference was minimal in comparison to the improvement in performance. He wasn't pushing me to buy at all, he gave me the information necessary to make the right decision. Had I not gotten his advice I would've left spending less, but in the long run wouldn't have enjoyed my purchase. Knowing the products better, I left feeling confident that spending the extra money was justified and feeling like I got a much better value. Made me happy leaving knowing I was completely satisfied. Went online after purchasing and realized I definitely got the best deal I could have for such a great device. Shout out to Mike, working hard trying to get his degree to help himself grow, while helping customers like me. He needs a raise or a promotion or both.

Solid BestBuy with staff that is knowledgeable. Clean and will price match

DO NOT EVER AND I MEAN EVER GIVE BEST BUY YOUR CREDIT CARD NUMBER!!!!!! Before doing business with Best Buy, GOOGLE "Best Buy 0994" They have more victims than customers and have no intention on fixing the problem. Even the store number is fake. There is NO Way to talk to a representative at the store even when the fraud is happening in real time. They make no effort to stop this. CHECK YOUR ACCOUNT STATEMENTS OFTEN!! In my case, I received an alert asking to verify the charge on my credit card. I flagged it and it declined the transaction. I took it apon my self to notify the store and found through google that the problem is infact within the store it self. Make sure you have the highest level of fraud protection and security features in play before using your card with any Best Buy or Best Buy affiliate. NEVER USE A DEBIT CARD!!

Just picking up an order for my granddaughter. Crazy busy in the parking lot.

I dropped off my computer for service and they were very helpful. Being mindful of CDC guidelines. Very courteous. And I can track the progress thru my email.

All the employees I spoke to were knowledgeable about the products and helped me make the best choice for my tv and internet router

Salespeople are friendly and helpful with answering questions.

This store usually has enough stock. Staff is friendly too.

Found jelly wireless ear buds for boys 2 for 38 bucks compared to apple pods 169 each!

The staff here were amazing! They went out of their way to help me find an open box item, even though it meant sending me to another Best Buy store.

I have found this Best Buy store always helpful, and the deals this holiday season have been good. I got a sound bar, wireless earbuds, and a Roku stick.

They always seem to have what we need. Service e is attentive.

Good place and the person who helped us was a very good helper

Staff were attentive, when they didn't have what I initially wanted they helped me find something else that would meet my needs. Good size selection of TVs, computers and monitors.

Great help by Ken for buying a new iPhone. So much better than Verizon.

Friendly people. This is the only place I buy my electronics.

Overstaffed. They do price match things except Apple.

2 weeks ago me and my wife came in to look for a tv and Derrick walked over to help us and he was not only very knowledgeable but didn t try to sell us or down play the insignia tv. He actually told us the pros about it and it met exactly what we was looking for. Derrick was very professional and had excellent customer service. He even carried the tv to our car for us that was over and beyond good customer service and when we come back to shop we ll be asking for no other than Derrick thank you very much for a phenomenal experience shopping at Best Buy Derrick! Hope to see you in the near future when we come back.

It's best buy.. is there another place to get good quality products? Nope

I've generally had good experiences at this store. It seems smaller than other locations.

Someone about to punch out jumped on the register to help me check out.

Always great service. In and out with minimal lines. Love the store. And so proud to have their headquarters in Richfield!

Pick up curbside or enjoy the option of still going inside a department store

What a mess of a store. Disorganized and not intuitive at all.

Went there before Christmas to grab two TVs ordered online for pickup. It took a very long time for them to get them even though they were in the middle of the isle and I could have just gone in grabbed 2 and left. Instead we spent more time ordering online and although staff was nice I felt they should have offered something for the time spent waiting.

Great customer service when I asked for assistance with vacuums

under the guise of the consequences of unrest, they steal money for service, blackmail.
just blocked phones are blocked. Unlocking takes from 2 weeks, payment for the service increases by 2 times.
Do not buy cheap phones that are repaired or in open boxes, otherwise you will be left without a connection for half a month or longer!
I bought a very cheap phone in a damaged box, restored, unlocked, with it was a Cricket wireless SIM card. the losses were already $ 130 (phone + service). For re-unlocking, they require another 55+ tax.

First time at that best buy. I went in to buy a new headset, Allen quickly helped me find the best headset for the type of gaming I play. 11/10 would recommend.

In out found what i needed and back home fast loved it thanks

This best buy in particular for me anyways has been my favorite one ! The staff is always available, customer is always right when it comes to prices on shelf vs. In computer. Department staff don't hover like in other stores. Always a Pleasant experience.
Also radio install bay is on point as well .
Valued customer

THE BEST BEST BUY !!! It's easy to gripe about this chain,I found some very knowledgeable people here that really know what the they're talking about. I've also had a couple bad time here. But let's get real it's another corporate giant, with the headquarters right down the street so you would want to have better quality representing one of your main stores and it's hard to keep good help. None of these places pay anything worthwhile to keep the staff that they should. And the jobs that really need to be fulfilled here one or two times lac what they need to have as the right people.

When you need help, it's hard to find someone to help answer any questions. And it's usually not because they're busy helping other customers. It's usually because a group of employees just decide to sit around and chat amongst themselves.

10 years ago I disliked Best Buy, big time. They have made significant progress over the years, I'm starting to purchase from them again

Watch out Amazon, now you have some serious competition. My recent experiences at Best Buy have been nothing short of excellent!!!! There was always an associate to help me out. The associate that helped me was extremely knowledgeable and gave me good advise. The technician that installed my car audio system was super friendly and willing to answer all questions. Good Job BEST BUY!!!!

Friendly staff and huge selection of everything that is plugged in or runs on batteries

I had a very pleasant experience shopping for a new phone with Alejandro. He was patient, straightforward and efficient. Much better experience than I have had with Best Buy in the past.

Not enough product on the shelves! Everythang is online, doesn't have to be.

I don't like Richfield location not good customer service service

They definitely have a wide option of electronics but are expanding into things like toys and other random stuff. Pretty one one of the last stores to go to get electronics.

It has been a while since I have shopped Best Buy as my past experiences were severely lacking. Today was completely different and I am optimistic they are transforming their customer experience to be more consumer focused. Zach did a great job answering our questions about laptops. We made a purchase at Best Buy after a very negative experience at Micro Center in MN. Keep up the positive trend Best Buy!

Very updated great Verizon phones Sonos speakers are best in store . Bought JBL Charge 3 because of the Bluetooth.

They're the most friendly employees and best place electronic to buy. Most the managers are very good