Bells motor group Reviews

Didn't give 5 stars because the actual place was closed for renovations which I only found out when I got there

Really impressed with the service from Volvo in Bedford. Saul has been a pleasure to deal with and to say he went above and beyond is an understatement. Thank you Saul & Volvo, one very happy customer!

James assisted me with my recent purchase and made the whole process very easy from start to finish. He followed with a courtesy call after a few days to ask if all was ok.

I choose to come to Bells instead of my local dealer as they ve got a great reputation. Leslie and Mark are great in servicing and always helpful and polite. Prices very reasonable!

Highly recommend Cameron Langford. Straightforward sales. We bought a Volvo XC60 from these guys recently.

Always get great service from both the sales and the service staff

Bob M who helped me was very kind and helpful. I am glad I went there for my new Volvo.

Very helpful & knowledgable sales staff. Great used car stock. I have just selected a super Volvo XC60 for myself.
Ask for Bob.

Great people and know what they talk about ,and no problem sorting out my new car MY VOLVOXC40

I have just bought an XC40 through Dawn Souster at Bells. Great service from start to finish including helpful advice and friendly delivery service by James. Highly recommended.

Had my car serviced under the 5yr Volvo servicing plan at Bells Volvo.
Mark the Service Manager is particularly helpful and knowledgeable.
Our current vehicle was purchased from this dealership and in all probability the next too.
The service and MOT was completed on time and the vehicle cleaned prior to collection.
Well done to all concerned and a big Thank you !

Wonderful dealership with friendly, helpful staff always willing to "go the extra mile".
From the Sales Manager and his team, to the Service Manager and Technicians who are all the best that i have ever encountered.
Worth a separate mention are Mark and Lesley on Service Reception who have never failed to look after me. No matter the reason that i was in the dealership, everyone goes out of their way to make you feel that you really matter to them.
This family run Volvo dealership create a comfortable environment and always try their very best to provide a favourable conclusion to any request from their Customers.

Great service from a knowledgeable and friendly team.

Fantastic Service Reception staff. Both Mark & Leslie are always so obliging and polite. Nothing is to much trouble.
The Staff in the Parts Department, again they are extremely knowledgeable in their field.
I have dealt with other Volvo dealerships over the years but, none of them come up to the standard of Bells Motor Group of Bedford.
Keep up the good work!

I bought a Volvo v40 from Derren at Bedford garage in October 2017. Unfortunately it was written off in an accident in December! TBH I would never drive any other car now as I do feel it saved my life and my daughters. I called Derren after the accident and he sourced me an almost identical car just a different colour. He looked after me again and took the pressure completely away from me trying to find another one myself! I have just collected it and driven it home and I am ecstatic to have a v40 again! Thank you Derren for your help and fantastic customer care. You really did bells motor group proud! This is actually the 3rd Volvo I have bought from this garage and I will always go back from now on. Just hope it won t be so soon this time!
Jackie Davis

Absolutely brilliant service from very friendly staff

Great staff. Brilliant service. Quick turnaround on my repairs. Volvo goodwill helped towards the cost too.

Used this dealership to purchase a used car, the service I received was excellent, polite and helpful, the car was presented to me fully serviced and in showroom condition. Highly recommended.

Great selection of new and used cars. Greater care can be taken by sales people when potential customers walk through the doors.

Fantastic garage very friendly personal service a family run buisness with very good morales

suddenly found that 12v charging sockets in my 4 month old XC60 had died, and suspected the fuse. Eventually found fusebox but couldn't remove cover. Called Bells, they said pop over in an hour. So I got there at 11, they pointed me at the coffee machine, and the car was back outside, fixed, before it was cool enough to drink. And no charge. How good is that??

The Volvo service desk run by Mark and Leslie, who are very helpful and efficient in getting your servicing needs sorted. The new showroom has excellent seating areas for waiting, with refreshments served by Leslie .It is also covid safe. Well done.

Bells are why I bought another Volvo; but unfortunately they seem to have changed. The people are still great but the policies they work under are not.
The whole thing is then worsened by poor support from Volvo UK which makes it hard for them to sort out problems - of which there are many with the "new generation" Chinese Volvo's. Consequently neither Bells nor Volvo are anywhere near as good as they used to be. Shame.

Who buys a car online from a dealer? Well never thought I would but in the current lockdown it is how we need to do it.
Excellent response from the Sales Exec Jason to complete the deal. A very Covid secure handover and I m very pleased with my new V90 after sixteen years in Audi s. Highly recommend.

New XC40, great car, great service from Bells both sales exec and the manager first class start to finish.

Bob is a gentleman, very supportive, patient and knowledgeable.

Recently picked up an approved used S60 R-design D2 from Bells. I was really pleased with the price and the quality of the car. Volvo's customer service has been exemplar so far and I'll recommend them to anyone in the future. I dealt mostly with Paul who was very knowledgeable, friendly and professional and not pushy in any way. Overall a really positive experience.

Robert Mooney was fantastic very patient , nothing was too much trouble.

Good service but expensive , got mirror within 24 hours around the Christmas period so should not complain .

Miserable after sales team, it made me feel I am the wrong colour!

Dear Jodie,

With regards to my poor review of Bells Volvo and reason I had come to this decision is because i purchased the car from Carshop Northampton.
The DAB radio and rear led strip was not working.
That tried to repair it over months of going back and forth to Northampton and them sending it to Volvo Northampton.
I then suggested to take it to my local dealership.
They agreed, so I took it in and was taken to the service department where I was met by a miserable service chap.
I booked in the car and told him the situation.
After dropping off the car they prepared a pro performa.
Which was sent to Carshop and they gave it the go ahead.
I re-booked the car, I asked for a courtesy car but they didn't have any.
I was served by the same miserable chap.
He said it will take a day.
Anyway after dropping off the car and it took 3 days. I called daily, no one gave me courtesy call to talk me about the situation.
I had to arrange a car. For the 3 days.
I picked up the car and there was another miserable lady at the service desk where I picked up my car.
Although the work was done, comparing with my mercedes dealership and Audi, the car we was not valeted. The service team where cold and callus.
The whole experience was a negative one.
Although my Volvo is as good as my Germans cars but your sales teams have a lot to learn in how the respect and behave to customers.
I felt and still feel that I was it welcome there.
I will be booking the car for a service and Milton Keynes as they are more keen my business and welcoming and I felt welcome at least.

Regards

Yours faithfully

T C

Bought a new XC90 from here - the salesman (Mick) was fantastic - easily the best car salesman I've dealt with so far - if you want a Volvo and want a good experience, would recommend you give Mick a call!

Very impressed - excellent customer service from Jason Harris in difficult times, made buying a used XC90 surprisingly straightforward.

I have purchased a number of cars through this dealership. I have always received a great service from the team. They are knowledgeable, polite and quick to respond to queries. They will definitely be the first place I go to when I next buy a car.

After driving almost an hour to get here i went into the showroom (to use toilet) and wasn't acknowledged at all. I went outside to look at used cars and then had to go and find a salesman to come outside and open and show me a car. No test drive offered in fact poor engagement! I asked about coffee and was pointed to an area where it was. I left, never to return!

I visited Bells Volvo Bedford interested in a specific XC60 specification and colour. I was dealt with by James Hendrickson who arranged an informal test drive in a similar engined vehicle. He soon sourced the exact model and colour at a competitive price and worked hard to arrange a good finance deal. Overall I was very happy with the purchase and James was extremely helpful and professional throughout.

Popped in for a quick look. Seemed to have a reasonable stock. Scored 3 because I was completely ignored. Admittedly I was not buying today so made no effort to get assistance but nevertheless not great.

Health inspection to find cause of excessive noise from rear. Cause was misshapen rear tyre which they showed supplied a video to illustrate. Got the rear tyres changed and no more noise. Video especially impressive.

Great service during sale and aftesales from mick at bells motors.

Great service. Sorted out a problem with my car boot not opening due to something being trapped in the lock free of charge.

Fantastic staff, very helpful and professional sales team

Staff is very pleasant to speak to. Service prices are steep hence 4 stars