Miserable after sales team, it made me feel I am t...

Miserable after sales team, it made me feel I am the wrong colour!

Dear Jodie,

With regards to my poor review of Bells Volvo and reason I had come to this decision is because i purchased the car from Carshop Northampton.
The DAB radio and rear led strip was not working.
That tried to repair it over months of going back and forth to Northampton and them sending it to Volvo Northampton.
I then suggested to take it to my local dealership.
They agreed, so I took it in and was taken to the service department where I was met by a miserable service chap.
I booked in the car and told him the situation.
After dropping off the car they prepared a pro performa.
Which was sent to Carshop and they gave it the go ahead.
I re-booked the car, I asked for a courtesy car but they didn't have any.
I was served by the same miserable chap.
He said it will take a day.
Anyway after dropping off the car and it took 3 days. I called daily, no one gave me courtesy call to talk me about the situation.
I had to arrange a car. For the 3 days.
I picked up the car and there was another miserable lady at the service desk where I picked up my car.
Although the work was done, comparing with my mercedes dealership and Audi, the car we was not valeted. The service team where cold and callus.
The whole experience was a negative one.
Although my Volvo is as good as my Germans cars but your sales teams have a lot to learn in how the respect and behave to customers.
I felt and still feel that I was it welcome there.
I will be booking the car for a service and Milton Keynes as they are more keen my business and welcoming and I felt welcome at least.

Regards

Yours faithfully

T C