BBB of Utah

BBB of Utah Review

Reviews 10
2.8
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L
3 years ago

I don t know if I should contact you or just write...

I don t know if I should contact you or just write a review about express recovery and the law offices of Edwin Parry? The most rudest, unsympathetic, crooked people I ve met! A bill that should of been covered by our insurance of $175 in the fist place and that I knew nothing about turned into me receiving papers for over $700 and they pretty much laughed in my face about it!! So wish I could report them in some way?

K
3 years ago

I had a free consultation at smileDirectClub in Sa...

I had a free consultation at smileDirectClub in Sandy Ut. Talile was my consultant and she was awesome and professional. She explained everything to me in detail and I decided to go with the program. So far so good

K
4 years ago

If one is searching, not just for a massage but fo...

If one is searching, not just for a massage but for healing combined with massage, Aztec Massage Clinic in Hurricane Utah is for sure a light at the end of a rainbow! Ofelia Mendoza is, through my experience an angel sent by Creator. Ofelia seems to have found her special purpose in this life. Gifting us with quality of life! May Creator bless her abundantly for her passionate, caring, healing good works.

J
4 years ago

Better Business Bureau is both misleading and unfa...

Better Business Bureau is both misleading and unfair in the way they conduct business, which is ironic since purportedly their purpose is to stop misldeading and unfair business practices.

Let me give you an example. I own an HOA management company. The HOA board is my legal customer. The board hires me and is the only person/entity that can fire me. My contract is with the board, as is my legal fiduciary duty. The board told me to place violation stickers on vehicles that are parked on HOA roads against the rules (the HOA has the legal right to do so). I did so. My customer, the board, was very happy with my work.

However, as you might expect, people in violation of the rule who received violation stickers were unhappy. They posted negative "Customer Reviews" or "Customer Complaints" with the BBB. I explained to the BBB that these reviews and complaints were not from my customers. I even provided case law that explains that homeowners in an HOA are not the customers or clients of the management company -- the board is. My actual customer, the board, told the BBB that they were very happy with me.

The BBB acknowledged that these people providing negative "Customer Reviews" and "Customer Complaints" were not actually customers, but they would not remove negative reviews and complaints because these individuals had an "interaction" with my company. So the BBB knowingly misleads people by saying that this negative review is from my customer, when it is not.

Not only is this practice misleading, but it is an unfair practice as well. My job is to help the board enforce rules and collect dues. Even when my customer tells the BBB that what I am doing is what they want me to do and is consistent with their community rules, the BBB won't remove the reviews and complaints against my company for making my actual customer happy.

The BBB has put me in an unfair no-win situation. Either I breach my contract with my client by refusing to do the very thing I'm paid to do (enforce the rules and collect dues) or I do my job enforcing the rules and get bad reviews which the BBB won't remove because violators don't like being told they have to follow the rules or pay their dues.

When I spoke with the BBB they said they would not and could not change their misleading and unfair practice because it was their policy to call anyone that has an interaction with a business a customer and they won't remove any review or complaint from such an interaction. An organization that's very policies are misleading and unfair shouldn't be rating other businesses for the same, particularly when the way they rate is itself based on misleading and unfair practices.

I won't even get started on the shakedown that is their accreditation "service."

V
4 years ago

I can't find a way to check the credibility of an ...

I can't find a way to check the credibility of an insurance company through better Business bureau for some reason. There isn't a place on site to find their rating for these things. I can't even I need to know the credibility of an insurance company. I need to check the credibility of true stage life insurance. I can't seem to do that anywhere.

p
4 years ago

I was a paying member since 1998 after 15 years th...

I was a paying member since 1998 after 15 years the program the rates to be a member kept going up the value going down ! Some of my competitors had an F- rating but guess what as soon as they paid the $400+++ they had a A+ rating overnight HMM. I saw the scam writing on the wall so I quit paying they were not happy and contacted me on many occasions to be a accredited member I said no I have a A+ and happy with that . guess what the now gave me a F rating due to a logo issue on my website I took it off as soon as I could figure out how ... the BBB is a freaking scam irrelevant and will be out of business one day soon I hope.. if your a business owner don't waste your hard earned money or trust this private company

K
4 years ago

In July I contacted Mr. Appliance to repair my Kit...

In July I contacted Mr. Appliance to repair my Kitchenaid dishwasher. We scheduled the first appointment for the following Monday. I scheduled my day around that visit, but was they called they had to cancel and would be there on Thursday. Again I planned my day around their visit. Their repair person was on time but need to order a part. Then a week goes by and I had to call. We'll call you back when we know the time the repair person can come.
This cycle went four rounds with the supervisor coming out twice. They said they weren't sure whether the next round of ordering a part and trying it out would work AND the the new part was back ordered.
After hand washing our dishes for over fives weeks and my lack of confidence that Mr. Appliance would ever be able to repair my dishwasher, I told to end the seemingly endless repair cycle. I wanted a refund they demanded - before the machine was even repaired.
After three calls asking about my refund and 85 days since I started with Mr. Appliance, I have my refund and a brand new dishwasher.
Based on this experience, I cannot recommend Mr. Appliance in anyway.

BBB of Utah

BBB of Utah

2.8