We bought a home in Valencia and we wanted to emphasize the excellent work and professionalism of Araceli Fabri (Neinor Valencia) who made the whole purchase process much easier and informed us of all doubts without any problem.
We left a house at the end of February and it took more than two months to return part of the deposit. Part, since they decided to take more than half from us because they are scammers. They tell us that we did not pay the month of February, THAT IT IS A LIE THAT WAS PROVEN FROM THE BEGINNING, and that we did not make a prior warning, THAT IT IS ALSO MADE WITH MORE THAN A MONTH AND A HALF OF ADVANCE. When we send the documents back to them to return the missing wrong appropriately, they tell us that we have returned the keys late, which is a lie, because from the first moment we contacted and they gave us long, a certain Maria gives us the key delivery appointment for March 17, and now they want to charge us for their delays.
Scoundrels. DO NOT RENT OR BUY FROM THESE SCAMMERS.
Renting an apartment in Murcia with Susana, who was always very kind and friendly to us. Everything perfect with the floor. From 10.
Magnificent treatment, management and monitoring by the commercial team. Any questions that were asked were resolved with professionalism and rigor! 5 stars!!!!!
Company NOT RECOMMENDED.
I put a star because you can not put less ...
After the purchase, no one is taking care of the damage and you can not move in: windows that do not close, broken shower tray, there is no tap in the kitchen and to top it all, there is no installation for the drain of the sink !!!
What else will there be when we can enter and we can prove everything!
We have been trying to fix it for three months and of course, as they have already charged, they do not do anything anymore, they only give long and do not give a solution.
If you want to buy a house, do not do it with them, they only want to charge their commission and then they leave you lying.
Company NOT RECOMMENDED
I have a rented apartment with them, since they changed management company to this a real disaster. The refrigerator came with the floor, the girl who rented it to us said that if it broke down she just had to call. The refrigerator broke down in the middle of August. I HAVE A WEEK AND A HALF CALLING and every day they say that they pass it on to the technical department and the only thing I have received is an answer by mail that they do not fix it because it is wear and tear (the fridge is more than 6 years old) when the contract explicitly states that if it is for wear and tear, it belongs to the LESSOR. They have even told me that I will have to buy a new one and leave it here! This is the last straw. Very bad management, I preferred the other company that had it before.
Habitat El Mirador in Santander: Elvira is charming and decisive, she quickly solves your doubts and tries to help at the moment as much as she can. Construction is going very fast despite the pandemic and in addition to a very nice design, good materials are seen. The only downside, that they cannot be modified.
Very kind and attentive in all procedures and procedures
Good treatment and professionalism in our consultations to buy at Habitat el Mirador. Elvira has provided us with help and required information without delay.
After two months of leaving the apartment in Arganda del Rey, I am still waiting for the deposit and the proportional part of the rent to be returned to me. Every time you call, the incident is passed to the administration but without a trace of the money. If you are late in paying, they even charge you for breathing. If you want to recover your deposits, of course, do not rent with this company.
Kitchens that are supposed to come furnished where no oven comes in and 3 cabinets come, the rest is left for you to buy your missing furniture, all this added to the appalling attention from the commercial team.
Elvira has been very active and attentive to me, it is always a pleasure to clarify any questions with her
The saleswoman informed us of everything and with an excellent treatment
The saleswoman in my apartment in Realia is a truly great professional (Susana), she was always available for inquiries, negotiations, attention, in short, very dedicated to her work.
I am the owner of an apartment located in a true paradise. My rating is 10 !!!
We have rented a house in Arganda del Rey and this company is a real disaster. They have returned part of the deposit to us in breach of the agreed term, in addition they have deducted an amount for damages in the house made by previous tenants despite having photographs showing that this was the case when we arrived. Another month, they also charged us twice for rent and the last one, despite having left the apartment, was also charged to our account and we had to return it. They are a disaster, little formal, inaccessible, they do not provide data so something strange happens ... I do not recommend anyone to rent a home with them.
Antonio Luis Molina - salesperson for the Magna Vera promo - has been at all times pending our wishes, showing great professionalism and sympathy. Although we finally decided on another proposal, the good work of this person, will be able to end with the apartments of this promo and with those of the next one that will start shortly. Congratulations.
Susana is a great professional who has helped us a lot in all the efforts.
Great residential, a 10.
Unfortunate A real shame. They are unpresentable and liars. My partner has just rented a house in sant boi with them. I sign on December 27 and today January 10, could not settle in the house.
You cannot register the services, because basic things such as the electrical installation certificate do not give it.
They assured him that there were no occupants in the block (indispensable condition for renting the house, due to his experience in similar situations) and he learned that there are 3 occupied houses. The start-up of the water meter was delayed, because they tried to puncture the water connection. He calls them, sends them mail, and receives no reply. The entrance door to the farm, is freely accessible, anyone can enter, with the danger that leads, and the same happens with the entrance to the block. There is no bowler or key or anything. On the day of the signature they assured him that this week everything would be fixed. neighbors say they have been like this for months.
All these days, it goes with fear. The entrance door to the floor, there was an armored security door anti occupies. These people assuring that there is not, they accelerated the procedures to remove said door. Now the house has no security door, no light and less good that in the end could discharge the water.
Unable to live there, she is afraid of being occupied. Basic gentlemen, hiding information is a crime.
Highlight the manager, who showed him the floor and was present at the firm. One Manuel (unpresentable, liar and coward) is not able to face up to all the problems that are emerging. Don't pick up the phone, the wassap reads them and doesn't answer them. At first it is even funny, and we laughed when he said that whenever he was going to show the floor it was difficult for him to open the door. Let's see, manuel, the door has no bowler hat.
Do you cheat all your clients? I put my hand in the fire, yes.
Final conclusion: for the treatment received, for the continuous lies and teasing, and for the lack of communication with the landlord, I DO NOT RECOMMEND THAT YOU WORK WITH THIS PEOPLE.
They work with the worst vulture funds in the country so for me with co-authors of the outrages they do, pulling the thread they have told me other cases but I count mine, in my building they have indiscriminately raised the rent to all of us with which it is falling , they force us to pay for housing insurance, they refuse to fix the current damages prior to the signing of the new contract despite the fact that the responsibility falls on the new vulture fund owner, they do not fix the broken staircase door but they privatize the Parking spaces in the common areas that were free, and much more, as soon as I find another home to my liking, I lose sight of these
The attention received by Basico and especially by Mr. Pere Serrano has been excellent at all times, accompanying us throughout the purchase process showing great professionalism and better human treatment.
The treatment received has been incredible from Maite Martinez, a very attentive, pleasant and patient person, much appreciated ce
Como Basico Homes ignores everything that I have communicated by phone and in writing. I feel obliged to start publishing everything related to this kind of alleged scam that they want to carry out. On the other hand, they can start contacting Google (by the way, it is written with a capital letter) and after they initiate the corresponding actions, if they think they are right. I already anticipate that with my money they will not stay.
These are the supporting documents that the promoter breaches the Arras Contract
Recommended 100%
I am delighted with the help of Maite Martinez in the search for a flat, ... I ... I am very indecisive ... and Maite listened to me and helped me to search, search and search ... the most suitable apartment for my needs and Once, of my economic possibilities, pending all the details that I was looking for, efficient, effective, close and friendly.
I thank you for your patience.
Fantastic experience, from Susana always attentive and attentive, Benjamin and his maintenance team, Paco the concierge, they are all a wonderful team and the house and facilities are all excellent, totally recommended, thank you
Mr . Maite Martinez. The treatment, very budna attention, always very attentive and attentive to everything. I am very happy with everything. The truth is that I will recommend it without hesitation, thank you.
I have leased in Murcia and the service has been very good
Ten days after the signing of the new rental contract in Arganda, I have no response from the commercial or the company. I have asked on numerous occasions to contact me by mail and whatsapp and send me the draft contract to review it, as well as an explanation of the amounts they want to charge me, the date, time and place of the signature and there is no way . They assure you by phone that they will look at you and do nothing. The management is bad and the treatment of grief. Total carelessness on the part of the commercial and if you call the company all they do is give it a note ... you can't access anyone else. Topic aside, the 33% increase in income in this new contract and that until a month before the expiration I had no news of him and did not know if I was going to sign with them or not, they did not inform me of the amount of the new income, nor of the conditions, with what supposes to move an entire house and to look for another one in less than a month if it had had to do it. In the end all this I got after many calls and insist until heaviness. Anyway, everything to think sign with them. I have only met a person who attended to me on the phone who worried about my problem and who is very nice and effective and is called Marina. Thank you very much Marina for your efforts, I also wanted to record this, so that the company values you. I hope this review will help me to deal with my case and see it as a priority because I see that by this means if an answer is obtained. Let's see if we are lucky.
Shameful and vague, there are no words that define them better
Mr. Ruiz is a great commercial, he provided an impeccable service. He was very close in the negotiation, and very sincere at all times and at the time of giving us information about the promotion. I recommend 100%
The commercial Susana took care of us very well and took a lot of trouble to offer us many facilities to enter the Alicante Novoparque apartment, always informing us and delivering the documentation quickly.
Update July 2020. The contract stated that the apartment had air conditioning but it was broken from day one. After a month and a half contacting the company, we are still without air conditioning in the middle of summer in Alicante. That is a breach of contract and they just hold us off. Don't rent those flats. Not worth it.
Update November 2020. We spent more than 60 days without air conditioning until it was finally fixed at the end of August, when in a couple of days it was no longer needed. Now since August we have delivered all the documentation to discount the supply of supplies as established in the contract. They are very slow to solve the things that they agreed to by contract to solve, always in their favor, of course.
Aptos, CANTAL HOMES in Mojacar. Very well looked after by Isabel, professional and very friendly, she helped us a lot in our decision.
We went to the Torrejon de Ardoz promotion. Very nice and attentive. They treated us kindly and helped us in everything. Highly recommended
acquired a flat with them paying it as a new work of VAT and committing to repair the existing defects and after 2 months after writing I remain without solution. I have a window that gives me air and nobody has been responsible. little seriousness, to sell very willing but once you loose the money ... forget about any solution
Our experience with the Vistalmar promotion has been very good. To thank Fabiana, the salesperson for the promotion, her good work and professionalism, she was charming and efficient at all times.
I put a star on them and because I can not put less. I have a house rented with them in which I have been paying 454 with the community included and in the middle of the State of Alarm they have contacted me to raise the rent to 710, plus 125 of Community, plus 265 of IBI. Some floors that were designed for young people with few resources, who are cold, with paper walls, poorly insulated, heating that does not heat enough and is overpriced. They are exploited scoundrels. I edit to report the lack of delicacy of this company, which I do not recommend renting or buying a single property, that they do not care about the current situation, that you work in an essential service, as in our case, what they want is to climb exorbitantly rent and make August at the cost of the difficult world situation. Then they will be the first to come out to applaud in support of essential services when, on the other hand, they are leading them to stay on the street.
After signing a deposit agreement with this company in December 2016, after a year they decide not to build the promotion because the numbers don't come out ... I do not recommend working with this company at all. I would love to get in touch with people in the same situation by the Gardenias residential
I went without an appointment to ask for information about the promotion of Can Mates 3. He showed me the model (beautiful) and I was encouraged to sign up on the waiting list. The attention was very professional and attentive. Wishing that sales open.
We rented in the Murcia area, everything was remote, due to movement limitations. Susana, always available to provide the information she needed, as well as great coordination. Of the best experiences, professionals, and serious. It is what I ask, and they have more than fulfilled. From 10.
I have bought a home in the "Habitat el Mirador" Promotion in Santander and I am delighted. Elvira Samperio is our contact and is also our eyes when we are far from Santander. Many thanks to Elvira and the Habitat Company for making our dreams come true.
Unfortunately, they rent us a house without checking it after the illegal squatters left with the broken boiler and all the wires burned and after numerous calls or if they even told you something or just bury them, I will denounce scammed
I went to see one of the last promotions of La Hiedra II in Torrejon de Ardoz, and there I met Javier. Good luck to meet with people so professional, qualified, good and concerned about the operation. From the first moment he was super friendly and communicative. I sent many emails with questions and things that I did not know and I do not leave without answering any of them. It has been a pleasure to have you Javier, you are a professional of 10!
Good luck for Basico Homes to have him too.
We bought a house in Madrid and they deceived us in everything. Starting with the commercial that told us that the house had a lot of things that later it did not have. We have had serious problems, we had to go to court with them.
I do not recommend that anyone buy or do any kind of business with these people.
They ignore everything. It will be the biggest nightmares of your life if you do any business with them, since they do business with the worst vulture funds in the country.
I put a star because you can not put less, a friend has had the promotion canceled because it did not count and three months later they offer it again for more than 20,000 euros more ... unpresentable
After working with numerous real estate agencies in malaga Basico is one of the most punctual, fast and effective, and especially Carmen one of its employees who is always ready to assist you as quickly as possible and with all the kindness of the world, a 10 in professionalism
Company nothing advisable, you just have to read the comments to see how little serious they are. From my experience, I was renting in one of its buildings and they were all problems. The apartment had hidden vicious that were never repaired in the almost 2 years that we were, and to top it off several of them deducted us from the deposit when leaving the floor, those and other damages that the same commercial that signed the termination of the contract told us that were damages of normal use and would not be charged, although later it was not so. I certainly will not deal with them again, I hope it helps, greetings.
We were attended by Antonio Molina from the Magna Vera promotion, he stands out for his professionalism and dedication to clients. He cares about us at all times, before, during and after the purchase. It's lucky to meet people like that in your life.
Thank you very much Antonio.
We rented an apartment in Murcia and Susana's attention, the commercial has been impeccable. Highly recommended, very professional treatment and he has always given us maximum confidence. !! Congratulations!!
Customer service is perfect, friendly, pleasant and sincere, always advising you according to your reality and needs, without trying to sell you something more expensive even if it does not suit you.
They accompany at all times, they are interested without overwhelming, allowing you to have your time to reflect. They explain all your doubts with commendable patience. They give you alternatives (within what is possible) adapted to your circumstances.
Fully personalized attention.
100% recommendable.
From the first moment I loved the urbanization. The Realia representative, Susana, showed me all the shopping possibilities, accompanied me on a visit to different flats and, finally, encouraged me to buy 3 B of block 1, with a wonderful terrace to my liking. My relationship with Susana over the course of 6 months was cordial and professional, which is appreciated given the difficult decision to buy a home.
Great experience in buying a home in the Habitat El Mirador development in Santander. Elvira Samperio has treated us phenomenally, she is a great professional. Highly recommended
Lack of professionalism, we have been sending the documentation for more than a month, seeing an apartment that in the end was not that one ... But another one ... The calls are not returned, they give you long and the days are invented ... Come on do not I recommend.....
Painful
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