Bark Control Australia Review

Great company! Very knowledgeable guy on the phone his name was Aron. Gave me great advice on what product to use and it worked! Now my Dog is quiet. Thanks again !!!

Absolutely 5 Stars, I was getting confused looking at all the options of collars and so on so I rang Bark Control & so glad I did.

Not only was the information unbiased it was offered freely, other brands other options in regards to my inquiry. I just wish I wrote the guys name down as he was so knowledgeable down to every detail even advising about my dog health and reactions.

We talked over all the brands with me feeling so happy and informed.

Best customer service I have had in a very long time.

Purchased a barking collar Aug 2019. Started to play up a little July 2020. I emailed on Sunday late. They replied Monday saying I could take it in to be looked at. I took it in Tuesday morning and by the afternoon they contacted me and told me it was too sensitive and would be replaced under warranty. Very fast service 10/10

Great service, friendly and helpful people, loads of stock, great range. Happy return customer.

Very disappointed with this company. I purchased a dog barking collar that comes with 3 years warranty and it stopped working in around 2.5 years. I contacted the company for warranty and after a short troubleshooting they asked me to send the collar back for warranty. I paid for the postage for this only to be accused me damaging the internal parts of the barking collar??? The company has then try to sell me a new collar with an above market price. This is extremely poor business practice and will not deal with this company ever again.

22/04/21 - Response to the business

You may feel the need to manipulate and defend your negative reviews but I had given my truthful real purchasing experience with your company.
Isn't this the whole purpose of reviews? To provide a real client feedback about a business?

I did purchase a battery from another company ( Batteries Direct ), but I have replaced the battery myself so I know that the fact I have not damaged any internal part of the collar. There are only 4 screws to remove at each corner of the collar and once removed it was as simple as unplugging and replugging the new battery. Your accusation of me cracking the case and breaking one leg off a screw is a joke. Any person with common sense can make that judgement themselves.

Your "generous discounted offer" of the same collar for $159 plus shipping could be purchased online on Amazon Australia for $133 delivered, so no thank you and given my experience with you, I will never do business with your company again.

After your company wrongfully declined my warranty claim, I advised you I would seek advice from ACCC before responding you which I was lawfully entitled to. It was not a threat, I needed to get advice on my options from the regulator, this was clearly communicated to you. After speaking with Consumer Affairs Victoria, they have suggested me to try to resolve this issue with your company before escalating to VCAT which I have attempted again, to which your company bluntly declined to provide a resolution and asked me to "proceed with losing to the tribunal in VCAT". I don't know how many times your company have done that before to have such confident to say things like that.

My believe is that your "15 years technician" may have damaged my collar when he attempted to repair, or perhaps maybe even deliberately to do so to avoid a warranty claim. It is clear to me that by looking at other reviews of your company, multiple people have expressed similar situations where your company excels at finding a way to avoid warranty claims, the truth speaks for itself.

I would suggest you review your own internal processes and ethics instead of manipulating and accusing your customers.

I called & spoke with Daniel as I was unsure on what product was suitable for my small dog who has barking fits. His product knowledge and patience with me was great. I had called a few other companies but felt that Daniel gave the most honest recommendation and didn t feel like I was just another sale. It s been a very long time since I ve experienced such great customer service. I hope the company realise what as asset he is their business. Will definitely recommend Bark Control Australia.

Really knowledgeable staff that take the time to listen and help. Thank you so much for your advice.

After spending well over $1000 on a fence and 3 collars one of the probe units simply fell off the collar and was lost. I contacted bark control and sent photos of the collar. To my surprise they said this wasn't covered under warranty and I should have checked the probes (there's nothing in any of there literature suggesting this)
So I had to buy another collar or throw away the whole system. Interestingly the new collar is reinforced around the probes. Buyer beware!!!

Great staff, very knowledgeable helping me with my dog behaviour problems.