Barbeques Galore Reviews

All too happy to help me out with an enquiry and purchase of a tripod and grill set up.

Wide range of options. Got what I need, a charcoal bbq grill portable and feeds 4-6 people. Not too big, not too expensive

The man who served me was very friendly only down side was they didn t have the correct bbq kit I wanted. Location is very easy to get to

Worst customer service I ve ever had. 3 staff doing nothing and ignored us till we asked for help. Bare minimum help then your staff member walked away talking bad about us. Just a little hint for you: if your going to talk about customers in a derogatory manner be sure they are not within earshot. Disgusted and would never step foot in your store again.

Be careful if the staff tells you it's the last one.

We bought a swing egg chair one month ago. We found it was a demo when it was delivered. The staff replied they notified us that it was the last one and they took ONE DOLLAR off. It is just ridiculous. We thought it was last one in stock. And actually there was a new one waiting for another customer to pick up. The reply of 'why there is a brand new in stock' from the staff is ambiguous. We were teased like 'You didn't pay full price, you have ONE dollar discount.'

The issue was escalated to the store manager. But there is even no responses from them at all since then.

Friendly, helpful. Had all items I was looking for, which is always a plus. A bit tricky to find the entrance to, if coming from the east on Parramatta Road. Check the map..

extremely long wait times and rarely answer the phone add to that often the stock count is wrong we got what we wanted in the end but even after paying it took over 35 min for them to get around to taking product out of back doc thats on top of a 15 wait to be served and a further 20 min to find product it all comes down to them badly needing more staff be prepared for a wait

The team here are super helpful! Got my first smoker and all my equipment. They patiently answered all of my questions and helped me get the right equipment first time. Thanks team! Would definitely recommend.

A large variety of barbeque products as well as some outdoor furniture are on offer. Seen the biggest barbeque ever. Seemed a bit pricey but quality seems pretty good

big showroom and a fair bit of variety but only 2 staff members so you'd be waiting a bit for service

Female Manager is very rude but the male manager very friendly and professional

Great place good staff alot of cool bbq to look at .

Not a Bad selection, friendly staff, same as all the other stores, better off looking at Joes BBQs around the corner for some different BBQs.

Brand new to the inner west, so service was attentive. Parking right outside between 10am and 3pm weekdays on bus lane.

The goods are fairly complete, but the variety is simple

The staff are friendly and helpful. Will be coming back again to shop for a BBQ.

Super and nice friendly place for all your bbq need

Jade and her team was soo helpful. Thank you soo much in looking after me with their recommendations and assistance. My Kamado Joe arrived intact with me able to fire it up that data. Amazing. If you need any thing relating to bbq. The BBQGalore Auburn is the place to go. Thank you.

Awesome place, they help a lot if you don't know what kind of bbq grill you want.
I bought a ziegler and brown, loved 7 years warranty.

Very knowledgeable staff and super helpful service. Staff even unpacked our BBQ from its box and loaded it carefully into car. Highly recommended!

Although I received what I thought was quite good service at the store, the after sales service for the BBQ I bought was terrible. I asked the "salesman", who was a trainee, if I could get the BBQ I purchased assembled and delivered. He was so keen to make what I can only assume was his first sale that he agreed without actually thinking about my request. The "manager" for the day had to guide him through the computer based receipt, while "throwing in" a free cover for my BBQ as it was a shock to him that I would have that sorted in the correct manner (did I actually know the difference between a four burner and 2 burner BBQ) and also mentioned to his trainee that "it would look good on his stats if he threw in a cover".

When the BBQ arrived today, I was surprised and as you can imagine quite angry that it came to me in a box of over 100 pieces to assemble! I immediately rang the Auburn store to ask what had happened to the assembly component of the sale. I was told a few things about the sale:

a) I had made the mistake because I should know that there is another fee for assembly - I am not even sure the "trainee" knows that information
AND when that did not wash
b) An assembly can be sorted for me and my mistake, at a cost of $120
c)it was the fault of the "trainee" not the man who I spoke to who identified himself as the manager after I asked to speak with the manager

It was not until I got quite angry with the person on the phone that an apology of any description was given, customer service was lacking in all areas.

The result of this encounter was a 5 hour assembly session in 35 degree weather ... absolutely unacceptable!!!