extremely long wait times and rarely answer the ph...

extremely long wait times and rarely answer the phone add to that often the stock count is wrong we got what we wanted in the end but even after paying it took over 35 min for them to get around to taking product out of back doc thats on top of a 15 wait to be served and a further 20 min to find product it all comes down to them badly needing more staff be prepared for a wait