My first time at a hospital in AZ. I will have to say from start to finish this hospital was awesome! I was right In and cared for with respect and kindness. I think I will be choosing Banner for all my health needs. Thank you Banner!
A typical Banner hospital, it appears there is quite a bit of construction taking place.
Family member in hospice. Most of us traveled hundreds of miles to spend the last days with our loved one. Now we have to choose which 2 of 5 can spend the last moments with him. Recommend not to use hospice here if you have more than 2 family members. (Note... I have never before left a review for anyplace, much less a bad one).
Took elderly family member to the emergency room day after christmas. As we waited in the room where all the testing was done, 3 or 4 different people would walk into our room and barely acknowledge us as they talked amongst each other, not even telling us who they were or what they were doing. The nurse throws her gloves and trash onto the floor for us to step over, not sure why. Dr. Cinta was very caring. The 5th floor observation nurse was fantastic, thankfully. The cafeteria was filthy
My husband has been in Banner Boswell for a week. He should have been released yesterday but the case worker can t find a home health care to come change the wound vac. We should not be charged for a room when they are not letting him out. I guess it is one way to get money. My insurance will be informed when charges are reviewed. Worst experience ever!
Poor discharge procedures. My father was admitted into Boswell for several days of care and apparently "discharged" to a rehab facility. My father was not sure why he was picked up and brought to a rehab facility. He refused to stay at this rehab facility until I was able to call the Boswell nursing unit he was last admitted to in order to determine what happened. I was able to calm him down and persuade him to stay. After 12 hrs at the rehab facility, he left against medical advice. I and my father are fuming over the lack of communication at Boswell. Not once did a physician, his nurse, or case manager call me to discuss my father's plan of treatment. My father is elderly, hard of hearing, has selective hearing, and is limited with his english comprehension. I am not sure how this hospital "discharged" my father without properly making sure he understood everything. The care was great but the communication is horrendous. During this time of COVID, you would think hospitals had a better way of communicating information to the loved ones of the patients they are caring for. Poor, poor, poor discharge coordination and communication!
I went to the ER (great makeover btw) and had to have a emergency surgery. My service was amazing from check in registration, ER, surgery, post op and my stay. My one nurse was the bomb she said that she would make sure my body piercings jewelry would go back in after surgery and I woke up to them back in as if they were never removed, she meant what she said (It's the small things for me that stand out). The nurses and doctors explained everything to me and answered all my questions/concerns but most of all they made me feel comfortable and respected. Thank you all for getting me right and also for all you all are doing in these unprecedented times. Recovering in Thanks!
I was on the 4th floor for 2 days and the staff was wonderful they checked on me when I needed help.
Thank you so much. Mwilson
I waited in the ER lobby for three hours and during that time I heard numerous conversations that left me flabbergasted. The woman working the admittance desk was rude, combative, and consistently condescending to just about everyone that walked through the doors. Loved ones just trying to figure out what was happening to their partners were met with snarky replies void of any compassion. Sadly, this has been somewhat common place with our experiences across the entire Banner system.
I had to come here with my 2 little ones to get a covid test done on all of us because we are feeling we get there and sat in the waiting room for almost 2 hours possibly spreading covid around while everyone that came in after us was taken back. So if we did have covid the hospital definitely didn't care if we sat in the waiting room infecting other people. Not only that I've tried calling a few times to find out what my test results are and I can't even get a answer. Even the hospitals in the ghetto are so much better then the way this one is ran.
