Ray Landingin

Review of Banner Boswell Medical Center

Poor discharge procedures. My father was admitted...

Poor discharge procedures. My father was admitted into Boswell for several days of care and apparently "discharged" to a rehab facility. My father was not sure why he was picked up and brought to a rehab facility. He refused to stay at this rehab facility until I was able to call the Boswell nursing unit he was last admitted to in order to determine what happened. I was able to calm him down and persuade him to stay. After 12 hrs at the rehab facility, he left against medical advice. I and my father are fuming over the lack of communication at Boswell. Not once did a physician, his nurse, or case manager call me to discuss my father's plan of treatment. My father is elderly, hard of hearing, has selective hearing, and is limited with his english comprehension. I am not sure how this hospital "discharged" my father without properly making sure he understood everything. The care was great but the communication is horrendous. During this time of COVID, you would think hospitals had a better way of communicating information to the loved ones of the patients they are caring for. Poor, poor, poor discharge coordination and communication!