I went to Balance Spa this past friday night before going out for St. patrick's day. I did not want to leave! I could have spent the whole night there. The staff made me feel like family, and every detail was done to perfection. Even the air freshener they used was beautiful and relaxing. Thanks for the royal treatment.
Had an amazing deep tissue massage from Voni. Exceptional. Beautiful, tranquil surroundings. Gorgeous rooms. Excellent service. Music leaves a lot to be desired though. A bit techno in places and then elevator. Needs to be a little more zen.
Overall, I enjoyed my services and all the spa staff were polite and a pleasure. I found it inconvenient to go to another floor of the hotel to enjoy the Jacuzzi and the steam room. However, at this time, I would have liked to come to the spa again.
Unfortunately, upon leaving the hotel, I parked my car with lights flashing on Monroe where the sign clearly states "15 minute standing with flashing lights." After leaving my car to go into Corner Bakery, the doorman, DJ, ran over to my car and told me that I could not park there and proceeded to take a picture of my license plate. I asked him to delete the picture and he said he would do so after I moved my car. He said that he would call the police and they would give me a ticket if I left my car there. I refused to move my car until he deleted the picture of my license plate and asked him to please call the police and we could asked them if I could leave my car there. He did not call the police and deleted the photo after an unpleasant conversation with him. Once I told him I had just left the hotel, he proceeds to tell me that it was ok for me to leave my car there and that I should have told him that I had just valet my car at the hotel!!! As much as I enjoyed my services and left feeling relaxed ad calmed, doorman DJ ruined it for me!
I was in town while my husband was attending a conference. I had a short time frame to book an appointment and they were very accommodating. I have to give Martha many thanks for an amazing facial. Really enjoyed my experience at the spa. I did use the facilities on the above floor for steam room. The spa contacted the gym services and everyone was very nice and made it simple and very relaxing for me. I will definitely use them again.
The best gym .Super knowledgeable staff, excellent equipment, great space and so well located. The instructors and trainers are all amazing.Great workout.
Beautiful, clean and calm space, great staff who provide excellent service. I felt like I had spa concierges, not just a massage therapist and esthetician. I had an evening of pampering and would love to come back for more. A spa-gem in a gorgeous historic hotel downtown: what is not to love?!
After being really stressed out from a recent death and having a new born, I though hey maybe going to the Spa would be a great Idea... Wrong. The ladies at the front desk took 40mins to book my appointment and then after my treatment it took 30mins to check out... The spa services were great everything else was not. The next day I realized I was overcharged $250.00 When I called to have it resolved they simply told me they can't do anything about it and to call my bank... Really Really.... Not cool :-(
Equipment is always available , staff super friendly and is conveniently walking distance from my job . Always have a successful work out
Lovely atmosphere, timely service, but very regimented processes. I felt like everyone was being timed. Too many coats of polish in manicure without drying time, had to return before I even got out of the building for touch up. Very reasonable rates, but the manicure was not well done. Express facial was OK, extended pedicure was excellent.
Amazing Place , Relaxing , Out of this world , just a little expensive Deep Tissue Massage and Body Peeling
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