B&Q Crewe Review

No staff to get help. Walk around 15 minutes no staff members. But when you find them very helpful.

The man on the door was very arrogant towards me and other shoppers waiting outside the store

It's B&Q. Everything you generally need for fixing up the house in one location. Free parking too...

Visited today. There was a safety briefing before entering the store. Staff are due to social distancing unable to help any one with any lifting and a couple of other services such as wood cutting are not taking place. Good amount of products in. There was a cleaning stating upon entering for the trolleys along with hand gel. Toilets are closed. When paying at the till you leave all goods in the trolley and stand behind a line whilst its all scanned. Overall good service and simple and effective processes in place

Didn't have most of the stuff I wanted but it might not always be like that

Well organised for covid restrictions, helpful staff

DIY collection
All overs BQ not stock to what we wanted, went to collection and got the good loads of customers without masks, no one is bothered.

A huge warehouse store that sells pretty much everything you could think of. All the aisles are clear marked and well laid out. There's even a building section which stocks trade items. Not that many staff available but didn't take long to track someone down who was very helpful. Plants and garden section is excellent, really wide choice and variety of plants, trees, shrubs etc. Parking is free but time limited, so make sure you don't exceed the limit. Overall very good but can be a little expensive.

A large selection of building materials tools and things needed for home and garden..Spory parking before

Bought a fan reduced but had t take it back as had no light shade on it bolts and a fan blade all missing not happy with having to go back to the store again

Not very good service I went to the trade section to pay for a new door because it was closer to my van and because I'm not in trade the wouldn't serve me and wanted me to take the door half way down the building to pay so I just left it poor service

Que outside looked long but moved fast, only when we got near the front did the guy say card only no cash payments, arrows on the floor pointing everywhere and at the till , staff don't speak to you just push your trolley up to till go stand right back as she scans it, while throwing your stuff around, then as she walks off back around to till , you push trolley out of the way to pay . I guess as she never spoke not even when she pointed at my till receipt to take out of machine myself. Very strange and impolite.

I got everything I needed, big place, lots of choice. Bit pricey for some things and had to wait a long time at the till for them to check a price for some wood as no bar code on it.

Great stock and helpful staff .The store is a safe area and easy to distance from other customers

Will never use again. Have paint advertised at sale price but no stock for 2 weeks and told that when they get stock the price will go back up

It is large good selection of tools again expensive

Such helpful and friendly staff, Great work B&Q , Couldn't have asked for any more, They even loaded my car for me

Bought a De Walt drill value and up to the job, however was surprised to queue

Need a taxi to get to the check outs once you have got what you want

Couldn't fit plasterboards in my car, staff helped cut to size and found me a trolley

For all DIY lovers. You will find everything you need and more in very good price

Excellent selection in a big, well laid out store. Staff are very helpful, usually the case at B&Q. I always find B&Q a little over priced.

Went for a length of plaster coving. Waited patiently in line, found the product. The Coronavirus arrangements were excellent and made for a very pleasant shopping experience. Would be 5 stars if the ? undertrained ? very young checkout girl had been able to find the correct product when she scanned the bar code, which led to an unacceptable 5+ minute delay. Not her fault but she had to call for help, which doesn't inspire confidence. I guess it's tough employing permanent experienced staff, in terms of costs to the company, especially in these uncertain times?

Too much choice. Staff are incredibly helpful. Apparently the Wednesday OAP discount will only be on garden items from September 2018. Hence the loss of two stars.

Queuing and checkouts were well run and staff were friendly.

Almost impossible to find a member of staff to answer basic questions.

Massive store , helpful and friendly staff , prices ok

Lots of variety but all overpriced, you can find most things elsewhere a lot cheaper.

Some good end of season offers, bought a Strimmer for half price.

We went to get 2 items both were out of stock but John was helpful

I visit this b and q at least 30 times a year, I have a trade account and can t fault the place, staff always great, always got what you need, parking and location good, plus the food can outside is brilliant too, winner winner bacon roll dinner :)

I have always said how good this store is in regards to size and stock, with a brilliant range of products. In regards to their COVID measures even better. You must have your own trolly at all times (even if you're getting the smallest thing), staff will not help to get you things or put them in your car to protect them, cleaning table as you walk in and clearly labelled one way paths.

All in all one I go whenever I can for DIY needs and decorating items and would recommend to use it if you need.

Just a message to the rude and obnoxious staff (x3)at B&G Crewe that I experienced in one visit today...remember that you are not the only people working in these difficult times....and that good customer service is still an important part of your business. Just stop this rude 'were doing you favour...and you're lucky to have us attitude'...I suggest you get some corporate deal arranged with someone like ASDA or Tesco where they can advise on the training of staff and how to speak to customers in a pleasant and professional manner.
I have never been in prison and never been in a police station in my life...but going through your check-out earlier today was I suspect a simulation of what that would be like. Unfortunately, the rudeness and willingness to not show any respect to customers is something I deplore...disgraceful.

Only went in for one thing. Social distancing queue is pointless and you have to use a trolley even for one item. I understood the reason so you weren't close to the cashier but after paying she stood where she scanned and I walked past her anyway

Big DIY place with lots of stuff but unfortunately no bow saws

Never had any problems with the plants one way system is in place as is distancing but will only work if the public stick to it
Staff always pleasant and helpful click and collect always on time trollies sanitised regularly questions only apparent when public decide to go shopping for a wander around and not really shopping for necessities

Good friendly staff and looks to have good stock levels

We bought tiles, got finance, home delivery all for no extra cost. We dealt with a total of 5 staff and they were all really helpful. Very impressed.

Love the garden centre bit here. Great staff and good quality plants

Well organised store with massive selection. Quick service . Even has butty van on car park. Bonus!

First visit to Crewe B&Q. I checked online for some paving slabs and stk available however upon arrival to the store no stk available. There was a member if your staff on his knees (Simon) doing a job but when we queried this he said he would go and take a look for us He came back with the 2 we required and I have to say he was so friendly. What an asset to your company and mention to Hannah at the till

Very busy at the tills and quite difficult to exit if you don't purchase anything. According to the member of staff I spoke to you have to go out through the in door, which doesn't open unless someone's coming in and then you have to walk against the flow of people. Can't be that hard to create an exit near the tills to prevent this?

Big. Has stuff in it. That you can buy. And a cafe.

Very large store with both a a trade centre and a cafe, well stocked and laid out store, with a large selection of clearance lines.

B&Q, it is what it is. I personally find it very expensive and even their own brands are as much as big brands. I only go there if something cannot wait.

All the staff are usually great;

Exstreamly poor
Due to untrained staff
Unhelpful staff
Unpriced items
Car park ok on entry
Nightmare on exit

Staff very helpful, low on stocks though.
Possibly due to covid.