Axelrod Buick GMC Review

I set up a morning service appointment for my business vehicle and was very clear about needing back on the same day, they didn't even look at the truck until 2:30 and then said they would have it fine the next day. I just picked it up and took my truck to another dealer.

Professional people
Awesome service
Couldn't be happier

Brett and Brandon Leek are the best in the 'Biz-- the best duo (like Father, like Son)!!! They went above and beyond to find me the PERFECT SUV!! I feel that they provided great value; they gave me a great trade in offer, unmatched pricing, and not to mention -- they were so patient with me when I couldn't make up my mind on the options I wanted. Now I am the proud owner of a brand new 2018 GMC Terrain and couldn't be happier. I'd recommend Axlerod Buick GMC to anyone who is looking for a reliable vehicle at reasonable pricing with a team of EXCELLENT sales staff who demonstrate professionalism and are willing to put their customer first, even on their day off. They strive to put you in the vehicle you want, checking off every item on your "must have" list, not just max out your monthly payment limit with a car they have on their lot. Glad to become part of the GMC family!! I will never buy another car anywhere else!!

Sales agent and finance person were friendly and fair.

Bought my Jeep there, very good place to buy a car. Everyone was very helpful

Great family atmosphere.
Great service. No pushy sales.

I took my car to the dealership that I bought it at for an oil change. Let them know that I had an oil leak. They supposedly did a diagnostic on it. Everything that they said was supposedly wrong with my car had nothing to do with oil, and they wanted to charge me over$2600.00. Took it to Axelrod, they discovered that I had a crack in my oil pan, which is what I thought it was, and fixed it for a lot less. Very happy and they have all the business for my car.

This was the easiest, smoothest and all around best car buying experience I have had in my 27 years. I will be repeat customer and I will definitely refer all of my friends to this amazing dealership. JT is the best and he didn't let me leave before making sure everything was to my satisfaction. Everyone was extremely helpful and very polite. Keep up the amazing customer service and thank you for all your hard work. I really love my new car!

Pleasant efficient people very friendly and helpful

All web5 above and beyons to find the color exterior and interior that I wanted for my new Terrain

I was pleased with my experience but did not get a car. They were able to get me into a car but was not willing to buy my car loan and roll over the price. I decided not to go through with a voluntary repossession, so end up forfeiting the car I was going to get. I wouldn t mind trying again once my car loan is paid off. Great people and great experience.

Best leasing experience ever! Seamless and professional. Big Thanks to Mitchell Axelrod, Tom and the finance dept. 10+ rating to everyone! This is my 2nd lease with Axelrod Buick GMC. I highly recommend this Dealership!

Great experience throughout the whole process! Definitely recommend Axelrod for a new vehicle purchase and will buy again.

On my second leased car. The staff is great and they treat you like you are a member of the family. Brandon and Bret have been fantastic even after the sale.

The inside has been redesigned and is a big improvement. Always snacks and coffee and they even have little cubes if you want to get some work done while you are waiting.

Originally I gave this dealership a great review. At after dealing with them for over a year I have to retract my statement. They do not stand behind their product and they are very elusive on their policies. I even had to get the Better Business Bureau involved. I would never ever return here for anything ever again.

I have unique requirements as a medical massage therapist carrying equipment to triathlon events, and Brandon worked with me to answer very specific questions as I put my table in and out of 3 vehicles. Then Brett spent time making a deal I could live with. I was greeted and felt welcome and comfortable during this Pandemic so thank you and I love my Envision!

I purchased a used yukon xl Denali. He throughly went over the vehicle with me and answered all my questions. He was more than helpful and got me out in my new vehicle in an hour and a half. Can t say enough about his service. Thank you
Tom also in finance was awesome too. Very helpful in getting me where I needed to Be and none of them were pushy. Will recommend to everyone

Love my Buick and I got it for the right price. Happy Happy Happy...

I was always a wisher... until I finally stopped in and spoke with Salesman Steve and came away a very happy man...

Thanks a million Steve... as long as Axelrod Buick GMC is in business you've earned a customer for life...

They were very helpful in. Finding me a nice vehicle , I did not feel pressured at all when it came down to buying the vehicle. I would and already have referred people 2 shop there and I will definitely go back myself in the future

Recently went up to check out a used car that looked like a good deal online. The exterior of the vehicle was clean, however, the inside was not. There were obvious crumbs and other debris between the seats that could have easily been swept up if they put a little bit of effort into cleaning the interior, The salesman I worked with was very nice, and helpful with information, but when it came time for my trade in evaluation, that is when things went south. The vehicle I was trading was easily worth at least $2000 (that is what I got for it from another dealer without haggling) and Axelrod offered me $500! I was insulted, and at that moment I knew that I would not be giving them any business. After negotiating with the salesman, he took it back to whoever is in charge of the trade and magically it came up to where I said I would need it to be (which was quite a bit higher than $500) It is shady dealings such as this that I warn people of shopping at this dealer, trying to rip someone off is not "treating your customers like family".

Amazing! I couldn't believe how kind and understanding they were! The customer service over the phone and when I dropped my car off to be serviced AMAZING! Dorothy at the servicing desk and the young guy that took my information for a lender- just awesome. I was literally there for 5 minutes. What an awesome experience. Going from Chevy to GMC- day and night experience.

I love this Axlerod car dealership place. Very nice place. Super fancy and ridiculously spotless clean. I was treated very well and they are all very professional at what they do. I bought my vehicle here and also have them install new running boards on my 2015 GMC Acadia as seen in the pictures. Totally professionals at their job and very affordable too. This will always be my place to go to when getting a new or a certified used vehicle and I truly recommend it to everyone looking for a car, including my family and friends. The salesman Mr Mark is a great man who took care of everything from start to finish and very fast and Mr Tom from finance helped us every step of the way. I definitely recommend this place to everyone, the best dealer in Cleveland, OH! Trust me, I ve been to few.

Best buying experience ever. In and out fast.Brett and Brandon made it fun.Did everything I asked them to do.

Steve C. Is the best everyone there is really helpful it's more about your needs. To them it isn't just about selling a car. I had my car service there every since I bought. They also stick to there word. 2 year and plus.

I came into Axelrod on a Saturday afternoon just to look at a vehicle that I was interested in walked out with a new car. My sales representative Brian, was very helpful and did everything I asked him to do no matter how ridiculous, (such as drive to my house so my boyfriend can look, and drive the car!) I appreciate his hard work and all the employees were so kind, and genuinely excited for me. The manager Jaymee was so sweet, and took time out of her day to write a personal email wishing me good luck and making sure I had a great experience. I called about a specific vehicle and Rachel set me up with a representative within 10 minutes. Keep up the good work!

Everyone was friendly and they went above and beyond

The staff was awesome, they talk to you like friends. Telling you stores of there lives. Making you feel comfortable. They are quick with the process of buying a car, and they also make sure you get what you want or better. I would recommend Axelrod to everyone.

Axelrod is a fantastic place to purchase a vehicle. Bryan was a great salesman to work with, and Carl in finance is friendly and welcoming.

They truly take the stress out of the buying process. Made myself and my girlfriend feel like family, and they worked to get us the deal we wanted.

Excellent Service!

Excellent friendly service. We felt like individuals that Steve Cseke was sincerely interested in helping. Didn't feel like I had a dollar sign stamped on my forehead, but was an individual he took time to really get to know and help. Excellent service!

They were awesome and got me exactly what I wanted!

it was a pleasant experience actually I had a good time.

I recommend Steve at Axelrod to all my friends and family. He is an awesome person to work with. Always gets me the best deal. I have purchased several vehicles from him and have been happy with all of them. I will continue to go to him for all my future car purchases.

With as many car dealership's there are in Cleveland this is the one I would avoid in the future. I had the pleasure to work with a super nice female salesperson unfortunately I can't remember her name while I visited this establishment. However the customer service was nonexistent after dealing with her.

I have my car serviced regularly at Axlerod Buick, Gmc. Tim Kubow in the Service Department always has a smile and takes his time to explain what maintenence my car needs now and what it will need in in the future.

Bill Delancey was excellent and made this a straight forward and easy process.

Clear communication without any unnecessary pressure or complications.

This was an excellent and enjoyable experience.

Great Service! They got me the car i wanted for the price i wanted! Very friendly and honest people, makes for an process in buying a new car.

Outstanding service and professionalism. I had absolutely no concerns here during the COVID crisis. Working with the service department was an overall phenomenal experience and I would highly recommend anyone looking at purchasing / servicing your vehicle chose this dealer. Axelrod Buick GMC!

I dropped my car off at 8:30 am(appointment time) and left for work. I was dropped back off at 3:00 pm(the only time I could get a ride) And went to notify the cashier that I was goin to be in the waiting area. The cashier tells me that my car couldn t be serviced because of the kind of work that needed to be done, suggested I take it to another mechanic or the whole piece needed to be replaced and that my receipt was waiting for me at the next cashier. So not only do I come back to a car that hadn t been fixed but also no one called me all day to let me know what my options were.

I had an absolutely positive experience at Axelrod. I have not bought a vehicle in 10 years and wasn't exactly looking forward to it. Everyone I had to deal with made me feel like I was the most important customer. They all had so much patience with me and my indecision and multitude of questions. Mike went over every feature but never made me feel pressured one way or another. I stopped in, test drove, and purchased all in the same day. It took a few hours because that is the nature of the beast but I felt like after I made my decision, the paperwork part of it went quick and smooth, but not like I was being rushed out. The staff all seemed honest and interested in making sure I had a vehicle i was going to love with a payment I could afford. It was a great overall experience and I highly recommend giving Axelrod a try.

Great customer service and fast turnaround on my vehicle that had transmission issues. Justin was very helpful.

Was totally insulted by their dismissive attitude. I was obviously not a top tier customer with a perfect credit score. Don t get me wrong; I m not someone tying to get something for nothing by being unrealistic about my own situation. I am upside down in a car worth AT LEAST half of what I owe by Blue Book standards. Not a bucket by ANY stretch. Rather than getting off their haunches and at least TRYING to make something happen, they took the passive aggressive way out and offered me nearly NOTHING for my trade. In other words: we don t want your business because we are too good for real people who might have a few real life challenges. You d think that would be nothing unique for successful everyday car business. I was made to feel silly for even bothering. If you have a choice of where you will potentially spend your money, or if you re like me and you re looking for a dealer who will go the extra mile, for crying out loud spare yourself the anguish and disrespect and choose another dealership.

As luck would have it, my appointment was on one of those days when, if something could go wrong...it went wrong!! The day began at 8:30am. There for a tire replacement. 15 minutes in, and the machine needed to put the tire on the rim broke! Repair tech was unable to get there for a few hours, but I was able to get a ride home. Later that day, the same machine broke again!! Finally, by about 4:30, I got a call from Tim that my car was ready. They were clearly frazzled by the events of the day, but were still pleasant and apologetic for the delay. Best of all, I was in and out pretty quickly and made it to my dinner reservation at 5:00 with 2 minutes to spare!!

Had a good experience with Axelrod Buick GMC and Steve Cseke. Very friendly, helpful, honest, and accommodating! I would certainly buy another car from here.

I recently decided to go look at a specific vehicle on the Axelrod lot, I was thoroughly unhappy with the fact that the salesman, whom name i will not list, tried to sell me a vehicle without even opening the vehicle up for my mechanic and myself to look at nor did he let me test drive it. Sadly, that is not the worst part seeing as the salesman also thought it would be necassary to out me aloud on the showroom floor, as I am a transgender male. It completely disgusted me beyond anything I've ever experienced in my life. There was no need to tell everyone I was born female nor did he have to show my ID and point me out to his buddies and laugh in the office behind his desk. He made it a point to also tell the person on the phone checking my credit. I will Never go back to Axelrod nor will my family or friends. IF YOU ARE AN LGBTQ OR AN ALLIE, AVOID THIS DEALERSHIP!

The people Axelrod Buick Gmc are awesome and GREAT to deal with.There salesman made it easy to buy a new car.

Everyone at Axelrod is always friendly and professional. Every time I have taken my car in to be fixed or for an oil change, I am confident that everything has been checked over thoroughly.

Just got an oil change on my Acadia and delt with Ryan in service. Best experience I've ever received at a service department. Super friendly and helpful and was in and out in an hour .Thanks Ryan and the Staff at Axelrod .

Fast service, drop off at home & pick up when work is done. Excellent prices.

Service is fantastic and my vehicle was repaired in a timely manner with calls to inform me with the progress of my repairs.

Mitch and his staff are great from sales to service,they really take care of you

everything done correctly and fast do not like covid shutting down the carwash

Squid amazing, informative and funny. Great experience..love my car

Good, efficient, friendly, professional service as always.

Mark was very responsive and a tremendous help throughout the process.

Too early to tell if the tire will maintain its air. This is only the third day since my tire was fixed. So far it looks like the tire is holding its own in regards to the tire pressure. Hopefully I will never have any more problems with this same Tire. I'm glad that you guys didn't charge me a lot as in Morris Cadillac did for the same job a few months back and did not fix the issue. I'm very disappointed in Morse Cadillac. I hope and pray that your dealership will be successful in attending to my services when my vehicle malfunctions. Thank you

This was by far the best car buying experience I ve ever had. The manager, salesperson, detail team and finance all did an amazing job. Please chose this team if you want to take the stress out of car buying and just enjoy buying a new car!

axelrod buick gmc was great and so was steve cseke i would refer anyone to them, give them an a-plus very knowledgeable and considerate of your needs. steve was patient and very helpful getting myself pre-approved and thoughtful of my awesome GMC-SIERRA pick-up. great truck, great dealership and great rep

The dealership did a great job and fix my problem and it was done fast. Thank you for the great people at Axelrod.

I was dealing with a lot after a bad accident that totalled my car, and my initial experience didn't start great. That all changed when I met Michael, he was very understanding and did not rush me in making a decision. They do a good job of making you feel welcome as soon as you walk through the door and listen to any concerns you have. I left feeling a lot better than when I walked in and I'm very happy with my purchase.

I give an excellent review because I was treated kindly. Brett Leek went above and beyond for me to help me lease a car. I love my car (Buick Encore)! Brett is always there if I have any questions. They show you how the car works which was impressive and it wasn't just a quick 15 second this is how you do this... I always sing his praises to people and have already brought business to him. I am thankful that he was willing to work with me and what I could afford and especially appreciated how I was treated by him and others that work at Axelrod Buick GMC.

Tom Reppuci was great and /handled everything before I even came into the showroom.
The process was so fast and painless.
I worked at this dealership over 20 years ago in sales and it was a pleasure being back.

Service Manager listened to my concerns. Addressed them accurately and swiftly. I was back on the road in about and hour. I truly feel Ryan values my time as his own and I truly feel taken care of today. Thank you Axelrod GMC!!

They have been fantastic to work with and how their Sales and Service teams have treated my wife and I. We've bought both a Buick in 2018 and a GMC vehicle in 2019 and proudly have them in our driveway. Their service team has been very helpful and prompt with getting all maintenance done. When I talk to my friends, family and colleagues about shopping for both new and used vehicles, I tell them to visit the Axelrod team!

Same day oil change with fast turnaround. Happy and helpful staff.

Very good place, nice people and very good deals especially Brandon leek .He is the best. Working hard to make the customer happy and Brett the manager too is very nice. I would recommend this dealer to anyone A+++. I went to 3 or more GMC dealers and this one is best.

After reviewing several online offers I found that the Axlerod dealership had the vehicle that best fit my needs and had the best deal to offer. To further my experience I was greeted by Mike Orth and Steve Cseke who made my experience pleasant and enjoyable. I would recommend the dealership to any of my friends and family. Thanks Guys!

Axelrod Buick made car buying as quick and easy as possible. I had interest in a particular used car, and they were nice enough to do a 24 hour hold to ensure it was there when I came to test drive it. They also did all the credit check and other info over the phone, so I wouldn't have to be there for hours. I had some other poor experiences with other dealerships being unprepared, trying to keep me there forever, or not having the car they assured me they had when I came to my appointment (Progressive Chevrolet and Van Devere - avoid these two!!!). I was so happy to find this place was honest and up front about everything. The car was priced well, and our sales associate, Mitchell Axelrod, was honest and personable, and pushed everything through quickly since I have two young children and can't be anywhere a prolonged period! I would definitely buy my next car here!!!

Awesome family owned dealership. Amazing car buying experience. I Highly recommend.

Service staff was awesome. Tim took great care of us. Professional and better prices than other dealerships.

Dorthy in service was very nice and helpful on the phone. Treated me the way I feel customers should be treated. Will most probably be taking my car there next week for the first time due to this great customer service.

Add-on: Ended up scheduling an appointment for my wife's car for this coming week using their online website scheduling tool. Pretty cool.

Very Good Experience. Our salesperson Steve Cseke was very professional. This was the best car purchase experience I have had in 30 years.

Mark was great to work with and I feel that they gave me a fair deal on my new GMC Sierra.

Bought our 2nd vehicle from them today..super friendly and knowledgeable staff..Tom Shaffer was a real pleasure to deal with.

The Sales Rep Richard Dues was very personable and had an awesome sense of humor. Rachel was the ultimate reason I chose Axelrod Buick out of the 100's of phone calls and e-mails, but everyone was nice.

if you take your vehicle here to be worked on, I would suggest taking photo's of the outside and inside of the engine bay area before leaving it in their hands.

I recently had my vehicle repaired here after a lifter collapsed, when I came to pick it up, I noticed the cap for my washer fluid reservoir was missing (the repair involves removing the reservoir, intake, moving A/C lines, exhaust manifold etc) and the hub cap for my front passenger side tire was damaged (it was barely hanging on because they broke the locking tabs on the inside). When I brought up the issues I found to Ryan (Service Writer) he was pretty quick to drop his "nice guy" persona and become very condescending, especially when I pointed out that there were still bolts sitting inside the engine bay that weren't even put back into their proper locations or when I mentioned the broken hubcap. Hubcap's do generally wear out over time, however, if you or anyone else has owned a Trailblazer or Envoy, the caps go on a certain way when they are in the lock position, here they pretty much didn't bother doing that and broke the locking tabs and said I brought the truck with the hub cap falling off, it was perfectly fine and still locked tightly to the rim when it was in my possession. The biggest issue I had was that the Mechanic (who did the repair work) and Ryan were quick to point the finger at me and say I brought the vehicle in with the parts missing/broken already when that wasn't the case. I could of taken it to another shop to have the work done, but I felt more comfortable leaving it in more capable hands, especially when you paying for what is supposedly "top-notch" service, and obviously you expect your vehicle to be returned in the same condition it was in when you dropped it off, not have it returned with accessories or parts missing/broken. (unfortunately that isn't the case for what I went through) I do what I can to maintain the up keep of my vehicles, if something is missing or out of place I would know right away.

The Mechanic's excuse for the bolts was "Oh I must of missed them". I'm sorry, but I know its hard to keep track of everything under the hood due to how extensive the work is, but don't put on the paper work that the vehicle passed a "multi-point inspection" if you didn't even bother inspecting it after finishing the job, and if it were inspected, there is NO EXCUSE for having loose bolts rolling around the engine bay area. I now have an appointment set up at a more reputable dealership to do a full service inspection to correct the mess these guys created. I know my situation is probably a 1 out 1,000 chance of happening to someone else, but always take before/after pictures so if you do find something out of place, you have something to fight with since they refuse to admit fault to anything. Unfortunately for them, they couldn't pull the typical routine of trying to take advantage of someone that is uninformed, and then turn tail when they're busted.

I was very happy with the service that I received on Tuesday, June 14th. My Acadia was taken in for a recall for the liftgate. That was fixed as well as new front brakes and rotors. Its always been a pleasure working with the service staff at Axelrod.

Thank you!

Never would I deal with this place ever again in life. Took my car in for service on Friday Dec 16 and was told that I wouldn't be able even get my car looked at until that following Tuesday and the guy Justin said he'd give me a call. I was reluctant but since it was a warranty related service I agreed. So my wife and I rented a car until then thinking that they would look at it on Tuesday and give us a call to let us know what's going on. Tuesday rolls around and no call...So my wife and I extended our rental for another day. Wednesday rolls around and again no call but we have to return the rental because it's starting to rack up. Thursday rolls around and no call so I call up there myself, highly upset, and ask what the hell is going on with my car only to be told that the guy i was working with is "out for the holiday" and wont be back until the following week. After so lip service they agreed to give me a loaner car and everything was fine for a time. I get a call on Tuesday this week (now two weeks later mind you) from justin letting me know that my car would be ready by thursday, yesterday. I drive to the place and exchange my loaner back for my car and the and I'm thinking to myself, thank God, the nightmare is finally over.....but it wasn't. When they give me the loaner car, it was a mess on the outside and low on wiper fluid, which I informed the check in lady about. They finally wash the car off today I'm assuming and discover some minor damage to the rear of the car which they promptly pointed the finger at me for. Now I'm livid. After everything I had been through with this place they have the nerve to blame me for something that I didn't do, HELL NO. With the lady who rudely called us still on the phone my wife and I decide to go and check out this "damage" for ourselves. We get halfway to the place and get another telephone call from them apologizing for the mistake, because of the fact that it wasn't clean when I got it at first they didn't notice the damage previously. We are SO done with this place. Never again axlerod.....Never again. And I sincerely hope that management reads this and understands that I wouldn't take my car there or buy a car there if they paid me with their own money

Steve was straight forward , Tom made the paperwork process smooth. Sofia on her first day did a great job. Thanks to everyone for my first Buick purchase.

Thanks also for no emblems for the dealership on the body itself.

Highly recommend this dealership and Steve Cseke.

I was treated fairly and they got me in and out quickly with the vehicle I wanted. I highly recommend Axelrod Buick GMC to anyone in the market for a new car or SUV.

Recently just purchased a vehicle from. Mark the salesman was extremely helpful as well as the rest of staff. Did not get the usual salesman nonsense making you feel pressured , or trying to get you to sign papers rite away. Will definitely go back next time I'm looking to make another purchase.

Dorothy from parts department was amazing,
She made the whole experience delightful, arranged a loaner for me and processed the repair on my 2018 Terrain

Service was fast and professional. Mike Hadley made it easy from start to finish. No long waits, no second guessing our choices and no gimmicks. Best car buying experience I've ever had. Definitely going to be back for my next car purchase. Thank you.

This is the second vehicle I've leased with Axelrod. The end of lease preparations went smoothly and the salesman I worked with, Michael Hadley, was friendly, attentive and knowledgeable. He did everything he could to convince me to remain a customer of this dealership and put me in the car that I was most interested in driving. It was a very pleasant experience.

Great experience very courtesy excellent checked all this symptoms fix my car definitely come back again

They made me a ridiculous offer to buy my used honda CRV, below every dealerships in the area...

I have always been interested in owning a truck but figured I would hold off a few years to seriously look at acquiring one (I just bought 2 new cars on October 2012). I've never been that particular in the latest model year as I generally run my cars into the ground so was looking at 2012 "leftovers" to see if I could score a great deal. Quite honestly, I was looking for every reason not to buy another vehicle but when I saw the 2012 GMC Sierra advertised, I thought I would at least stop by and see if I could get a once in a lifetime deal that I wouldn't necessarily be able to match sometime down the road. Parma is extremely out of my way and I have a long history with Marhofer Chevrolet in Stow so if I had my druthers, I would have preferred to stay close to home but Axelrod had the 2012 truck so I took a drive to see what I could negotiate. I made an embarrassingly low offer to my salesman which brought the Sales Manager out to check out what kind of clown he was dealing with. I gave Brett Leek my rationale for my offer and we used that as a starting point to work out a deal that I thought was fair and equitable. Brett was absolutely phenomenal to deal with and would be the main reason I would consider coming back as well as recommending my friends to Axelrod. I now have 3 cars - 2008 Tiburon with 7000 miles (summer car), 2013 Sonata with 1500 miles and my 2012 Sierra with 2100 miles. As much as I didn't "need" the Sierra, I am so proud and excited to have a truck and am satisfied with the way that I was treated by Brett and the Axelrod dealership!