I am appalled by how a female staff member from Av...
I am appalled by how a female staff member from Aviaserve has treated today a group leaving from Malta to Bergamo. While they were trying to embark, aviaserve staff noticed a clothing bag and asked extra payment for it. The man from the group informed them that it was purchased in the airport. They asked the receipt and the man asked for a minute to get it from the backpack. They threatened to make him miss the flight as there gate was closing. The other group members then offered (as they had lots of extra space) to store it in their bags. The lady started then to threaten the other group members with a 'bag check' and that they would miss their flight so the man of the group just paid the 60€ fine. I have recorded the accident and will provide it to the group if they wish to pursue this.
In 40 years of travelling I have never seen such rude and threatening behaviour in any airport.
