3 years ago
This place is a scam. They first told us this was ...
This place is a scam. They first told us this was a Universal Studios resort...LIE!!!! The check in and customer service was fast and easy however...When we were walking to our hotel room we saw yellow and brown stains all over the doors and walls, it was disgusting. When we arrived at our room it smelled like rotten mold then I had to use the bathroom and omg I have never seen a bathroom so moldy and dirty looking. First, I saw stains by the hangers, the toilet and bath area was awful as well the toilet had old pee stains and I could barely even flush, the towels were denchy and dirty, the tub had a black ring around it, the door had no lock what so ever the crease of the door was rusty and I could see how they tried to paint over it also that was due to the reason I could barely even close the door to pee. I came out and my cousin turned the light on and there was only one light and it was dimmed and the light is at the entry of the room. The room had mold and there was green and yellow stains on the walls and floor. My cousin and I looked on the floor and saw sprinkles all over, the air condition was attached to the window with nasty black things on it. Now we began to be very upset and suspicious about his room, so we went to confront them, she then gave us another room which was even worse. We left and called a family member because we could not stay in that drab of a place it was, he then but us on a call with another man from West Gates, we told him were we currently were his exact words were I would not recommend that place. We are now staying at a way better place were we are comfortable. If I could I would give this place zero stars, listen to the reviews not the fake pictures. Me and my family are satisfied with where we are now.