Automóviles Ana Reviews

They took care of me very friendly and in everything I asked, they didn't solve it.

Excellent attention, very good staff, all super friendly and professional, subject matter experts of course. I recommend them 10000% I will return my car to you and I am quite happy.

Good treatment and after-sales service, they told me that my vehicle would be ready at noon and that's how it was.

Don't wait for the phone to be picked up the first time ... after 20 times maybe if ...

I have to say that after visiting some dealerships, we found the perfect commercial attentive to us explaining at all times and interacting with us advising and others. Belonging to Fiat Sergio as it is called the commercial is undoubtedly a professional and highly educated sector. Without a doubt, he will be my agent and trustworthy dealer always and which I will recommend without thinking.

Good luxury car dealer, efficient and committed to his work, with recognized and reputable experience. Highly recommended.

Worst garage ever! Never picking up the phone, cannot be reached even do not answer your emails. There is really none customer service. Not to recommend!!!

For those of us who have Fiat. Very expensive. Excessive waiting time

I was last Monday visiting the facilities to see a Jeep brand vehicle, I arrived with my wife around 12:45, we took a walk around the dealership opening and closing cars and nobody was able to talk to us in case we wanted something, there was Like five employees, nobody moved from their table, at the end when we left a young man greeted us and said to him verbatim we are leaving since nobody has asked us if we wanted something, I do not know how to buy a car for example
Unfortunately, I do not intend to return, before I go off the island, if the owner had been there, surely the attention would have been different
What a shame

I've bought cars almost all over the world but have never seen such unfriendly sellers as Alfa Romeo Vidal. Unbelievable how arrogant they are, I just wanted to buy a car!

Wonderful attention and service, speed and efficiency. Today I went for the first time and undoubtedly already have another client, thank you !!!

Nothing professionals !!!!
Unfortunately they treat customers that way.

A disaste as much as professions as with the treatment 80e the hour and they give pain in all the senses. If you need problems to do for this snack bar

When you buy a spare you do not get a discount when the other stores do it for you

Poor telephone service, if you want to talk with a workshop, do not call, nobody will attend you.

Unfriendly, inflexible ... simply impossible how to deal with customers. Of course, I do NOT buy a car there.

I simply do not understand a lot of pasotism how these people can sell so many cars, the Mercedes house would have to find out so that they take it away, they do not deserve it, this is what happens when one gets used to earning a lot of easy money

A shame, I have the car under warranty and do not want to cover the mistakes that have arisen, excuses and more excuses.

I was charged 86euro for complete nothing,even not telling me what the problem is,when the mechanic in my neighborhood fixed my car for 30min,really unhelpful and expensive .The workers have no idea what they should do.Sorry for spending time in there

Very bad service, I took my car for a change of aceoye and a change of seat belt, indicating the delivery of the car the same day around 4.30 pm. Not only did they not deliver it to me, but they did not even call me to tell me they would not. Taxi to and from my job and headache.

Unbeatable treatment, attended by the commercial Alejandro Vidal.

Good facilities and impeccable treatment.Good option to buy a vehicle

My experience with Autos Vidal and specifically with mr. Alex was amazing, very personalized attention, a great professional for what he showed me and a great seller, thank you.

Too expensive, too spiesig and you always have to wait for hours!

You can call whenever you want, never pick up the phone ... very professional

This is an auto vidal group place and like all their places they allways seem to me to be aloof in their client treatment. I belive this is because in most of the car makes they are selling they are the only concesions here. I think that another concesion would bring them to the ground quickly.

Official Multibrand Dealer with avant-garde facilities and a close relationship with the client.

Fatal service. Make you wait for hours, even when there is nothing to do. Last service they were supposed to change the brake pads and they obviously put in cheap quality, so brakes worked worse than with the worn oringal ones. Very snobby treatment. Sad to see a good brand going down the drain....

Business advise- don t lose potential and existing costumers !

Bought a KM0 Fiat 500 at a great discount. Alex was brilliant throughout the whole transaction.

30 minutes of waiting and not a simple hello. Bad service

There was no customer service person, you would have to wait. But less beautiful cars that already put a Renault engine in many models

Nothing recommended. I don't give it less stars because I can't.

So go somewhere else to look at cars and, at least, look at the fine print of everything you sign because this honest man has very little.

EXCELLENT SERVICE GOOD DEAL AND VERY EFFICIENT.

I WAS WITH A PROBLEM WITH THE HOOD OF MY VEHICLE AND IT WAS SOLVED INSTANTLY
NOT ONLY THAT BUT THEY TAUGHT ME TO SOLVE THE PROBLEM IN CASE IT HAPPENED TO ME AGAIN.

The service of the AUTOVIDAL Mercedes workshop (Palma de Mallorca) is disastrous. From a job of 130 they have generated a repair of 1852.29, which they refuse to take over. I have complained to Mercedes Spain and in case they do not take charge I will initiate the pertinent legal actions.
Luckily I have evidence and witnesses that certify reality.
In property I also have a Mercedes A 200 (year 2019) with which I have already made less than 20,000 km and I can assure you that AUTOVIDAL did not take it to the first revision.
A real shame.
Ms. E. Vidal, I have left a message on your Instagram profile.

Everything is going great until you want to contact them by phone: Mission impossible

Unfortunately I have no words to describe the spare parts service for Mitsubishi / Galloper. Duc since January 2018 waiting for fish that come at the expense of drops from Holland. Today, 13/06/2018, I still need some tapas to cover the distribution that are ordered on May 29, 2018. (6 endless months that I don't wish on anyone). The response of the workers every time is the same. We do not have a scheduled entry date ... No comments.

I bought an Abarth. Sergio the commercial very kind and competent at all times

We went to look at the Jeep Renegade and in 30 minutes nobody had the saints coj ... to attend to us.

Bad response after sale if you have an incident once you have sold the car. I've been having an unresolved paper problem for three months.

I think that the treatment received in the workshop was not adequate. They did not want to change a part that came under warranty. Fortunately, in Manacor they do want to work.

Very bad experience, the terrible customer treatment, and it was not that we were treated by a single commercial, we were treated by three, two of them bad and one of them fatal, they treat you as if you were stupid and they try to convince you of things that are not So. If they had kept quiet it would have been easier for us to buy them a car.

I did not buy a car but only requested a European compliance document from lancia ypsilon: very kind and efficient. 15 days to have the document necessary for changing the license plate.

AutosVidalJeep lousy customer service
After making me wait 1 hour to help me, they still bother me because I complain about the lousy customer

Impossible to contact workshops by phone, how to get time to take the car? Shameful, that if once you take the car in person the treatment is very good and professional

REPLY TO YOUR ANSWER
Your telephone operator has indicated it to me. and if she does not know what the schedule is, it would be advisable to indicate the time on their telephones when they call and not to indicate that I keep waiting by calling me 7 times.

Super service and attention at the reception of Kia and by Mario Gaona a very professional and attentive service as always.

Jeep Dealer Excellent business deal Explanations of all kinds. Vehicles in person Wide and professional place. Offers wide and transparent.

Muy times. Very very unfriendly service people. They don't have a big interrested to help. They don't call back, even when they write down your number and say they would call back. They also don't replied to my email.

I had a breakdown with a meecedes s class. The store didn't want to organize a tow truck for me, does anyone know of an alternative?
I never want to go there again.

Worst ever car showroom and garage. Brought a second hand car and turned into nothing but problems and constantly lied to. Terrible customer service, stay away is my advice...!

I treat the client very badly
The commercial just arrived and we have seen, then we went to look at a car and the guy did not take our eyes off but not a HELLO.
At the end we went to his table and he greeted us, we sat down and he always understood things that he had to close his mouth because I showed him evidence that he said he was not.
Superb but can not ...
0 sympathy and closeness towards the client.
The offer that has made us, we liked it but then it has taken out a sheet that we had to sign confidentiality agreement (just for giving me the quote on paper to read it at my house)
and that did not seem good to us.
We have gone to different dealerships and none of them have asked us to sign any confidentiality agreements.
We will not return 1. For the treatment received and 2. For that piece of paper that we had to sign without buying anything or even having thought about it.
As the uncle said he had 18 years of experience there and for a comment he has made it seemed not to be very parrot of the colors of the 500.
We have gone today 4.03.19