Auto Marti AG Reviews

Very satisfied as always best regards Carlos Da Silva

I was very pleased with the excellent service and your friendly staff. I was treated very courteously. Thank you!

Always good and friendly service. I like to recommend.

On the way home from our ski vacation my car started to spit.
The ad reported that the engine was no longer performing at its full capacity and that we could still drive to the next garage.
As ordered, directly to Auto Marti and this on Friday evening shortly before closing time.
Despite the advanced time, we received a friendly welcome and the car was viewed. Unfortunately, it was no longer possible to continue driving. I was offered a replacement car without any problems and after 4 days (including the weekend) I was able to pick up my car again.
I am very satisfied with the Marti company and can only recommend them. There are certainly cheaper providers but the service justifies the price.

I brought my BMW to the service and was served very friendly. Everything was carried out as agreed and I was treated very accommodatingly. Many Thanks!

I am very happy with the garage. Very friendly and competent staff. The pre-ordered replacement car was no longer available due to an accident. Nevertheless, we found a good solution and a few days later we were able to test drive the desired model. We look forward to the new BMW and can recommend the garage to others.

A big compliment to the seller, from whom I was able to receive my new car last week. Everything went smoothly. From the appointment for the test drive to the handover and trade-in of my old vehicle. There is nothing comparable to friendliness, service and professionalism. Thanks a lot - that's how buying a car is fun; O)! Until next time!

My car had to be brought into service because of the oil service and the car battery warning indicator. Everything was done to my satisfaction as usual. But when I got the invoice, I noticed 2 positions. 1 .: Price of the engine oil BMW 5W-30 Twin-Power Turbo LL-04. 29.25 per liter will be charged without VAT. The same product is available on the Internet from 11.-. Where does this big price difference come from? Can you bring the oil yourself next time?
2nd price of the car battery: This is for an original BMW AGM battery 80AH, 423.63 without VAT. The Internet starts from 200.-. It would also be great if the next time they were informed that the battery had to be replaced and how much it cost. As is well known, money does not grow out of the ground.
I already know that everyone wants to earn something. That's how it should be. But from my point of view these are somewhat overpriced prices.
In general, everything is OK.

In a difficult situation, Mario Schaer found the best solution for me in an uncomplicated, competent, service-oriented and incredibly friendly manner. I am completely satisfied, thank you very much!

For 12 years the garage of my trust! Top service, as always. Greetings Andre

Top courtesy and efficiency! Thanks Vincenzo De Simone always operational to satisfy my many requests.

We have been with Auto Marti for 3 years and are completely satisfied with the service and friendliness of the staff. We feel that we are in good hands.

The wrong tires were ordered. So there was nothing except expenses

Der Radwechsel an meinem BMW X1 ist effizient erfolgt, der komplett gereinigte Wagen wirkt Neuwertig und hat mich sehr erfreut. Perfekt wie immer!

very committed, very good, personable instruction at the handover. Great car (but they didn't make that themselves ;-))

Pleasant welcome, small cafe in reception
Received by a very kind and professional counselor
I received a hybrid loaner vehicle from the same brand.
On my return my vehicle was washed, vacuumed, repaired
I have no more worries it was a brake defect worn prematurely. 320d xdrive. A very efficient and economical vehicle

As always, excellent service and finished earlier than expected!

very courteous service and impeccable, quick service. I'm very happy with the garage.

Very good service, cordial and efficient. From the advisor, Mr. Brun Del Re, to the receptionists, through the mechanics, the whole organization seems to be of high quality.

Reception is subject always friendly, you will always be invited to a coffee, but often have to wait long for an employee. A free taxi customers is available.

Exceptionally customer-friendly, personal service and competent, cost-effective advice.

Again quick repair in case of breakdown. Very satisfied and thank you for the excellent customer service!

Professional and very pleasant service and quite correct prices, without encouraging the consumption of parts to be exchanged. The taxi service to and from the city of Bern is particularly valuable. All the speakers are outgoing and welcoming.

+ Friendly welcome!
+ Free meals while waiting!
+ Top advice!
+ If necessary free customer taxi (Bring and pick up)
+ Top service !!

- After recall for the car because of defect repair (free of charge), came after 10 days a bill by post in the amount of 60.- CHF. On the car oil, windscreen cleaning water was filled and the frost protection cooling system made something, to my knowledge! By phone I was allowed to cancel the bill then! (Certainly gives people who paid for just that ... "keep your eyes open")

Very courteous service. Even for a person who is not very familiar with the new vehicle technologies, Mr. Zbinden took the time to answer my questions. Thank you very much.

Outstanding customer service. Although in the end I decided to purchase BMW car from another dealership (due to the availability of particular model on stock), I can highly recommend Auto Marti AG. It was a very pleasant experience, great service and very smooth handling from the staff. I arrived on Friday after work, and within one hour I completed the test drive, all contractual documents were ready and my questions were addressed. Very courteous, knowledgeable and professional sales consultant. Thank you for this experience.

As always we were very satisfied with the service at Auto Marti Bern including the customer service

I am very satisfied with the service and customer support. Everything went very well.

I can recommend the company with complete conviction. I was won over by three things - a.) A personable boss, b.) Personal advice and support from very experienced employees with extremely good knowledge, who approach me as a customer with respect and appreciation c.) The willingness to stand up for the usual working hours to interest the customer. Thanks to the whole team.

A friendly welcome, good organization and even spontaneous consultations possible. TOP and keep it up!

After a small complaint, a quick and problem-free solution to my complete satisfaction.

Helped me very quickly and unbureaucratically when I urgently needed a tire change.

Everything perfect! Great and friendly service, competent and professional advice. Always my pleasure!

The seller was personable, friendly, competent and reliable. The business modern. Dates and agreements were met as expected. You have to ring the main number (reception) for a long time. Still a very good garage for me.

I am very disappointed. I brought my vehicle for a level check because I was going on vacation that evening, and that evening I checked the fluids again, half a liter of cooling water and 2 liters of windscreen wiper water were missing. I was just disappointed!

The service was perfect! Very competent and friendly.

Work order was carried out to my satisfaction. Very courteous, friendly staff!

Great advice, very good service and extremely reliable!
So you have even more fun driving!

Service really great. The interior was really cleaned very well during service. I was surprised. The service is impressive. Mr. Beyeler handled everything well. Thank you.

Have not experienced such a great service at any other brand representation!
No matter who you are or how old the FZ is, it will promptly, courteously, courteously and competently helped!
Pleasant is almost no more.

The wheel change was combined with an early service and carried out flawlessly. A special request was also dealt with.
Mr. Tim Heiniger took perfect care of my car.
I would have liked an e-car as a replacement car; unfortunately this request could not be met. Nevertheless, many thanks and merci! RK

very nice contact, very quick wheel change, gladly again, THANK YOU!

The conversion is very successful, you are a great team! Marti always Marti.

Great service, nice people. If BMW then at Auto Marti.

Top car garage, friendly welcome and all-round service at its best. Keep it up that's a pleasure.

Everything was great. From making appointments on the web, to service and nice customer support.

Agreements were not kept by the customer advisor. (Notification of the expected repair costs)
Since my BMW is 29 years old, the working hours for the repair manual search should be exchanged for me. At least the customer advisor tried to tell me this in the conversation. After I said, "This is a BMW and even if it's an old BMW, repair manuals are his business." Then I was given a price that was acceptable.
The mechanic, on the other hand, was very competent and gave me help for any problems with the convertible top. Top!!

Very friendly and competent advice and service
Even with complex problems, customer service takes its time and does not shy away from making a comparison drive.

Very friendly consultant and customer service. I am absolutely satisfied.

Very good service. The cleaning of the vehicle was also better, otherwise it would have been a 5 * rating.

good, competent service - so far everything has worked out. Thank you very much !

It runs wonderful, I am satisfied with the entire service of the car Marti!
So I had very good experiences!
Keep it up

As always, perfect service. Wheels washed, car cleaned. Friendly and competent employees. What more do you want.

You run into business. Is hardly greeted. We have a good 20min. waited until we got advice. Not all of them were occupied!
The impression and the conclusion: unreliable.

Very friendly and competent reception - great service as always at Auto Marti AG.

Extremely arrogant! I know from a friend of Galenica (pharmaceutical companies) that he had the same experience as me. Galenica has decided to leave the garage Bmw Marti. The Marti Felix did not want to lose this customer and promised them an extra 5% more discount, everything NOTHING more brought.
(You just talk to business people and colleagues.) Technically they may be good, but that alone does not count.

Courteous, initiative and competent service! (Mr. Zbinden)
Samuel Schmid

Very friendly staff! Great service! I can only recommend this car dealership!

Very friendly staff, from the reception to the handover after work. Very professional and customer-focused company, thank you very much.

Repair VDD on my BMW 335xi from April.
Although I bought the car from Marti and did all the service regularly, the VDD unfortunately struck a "leak". A short inspection at BMW-Marti AG confirmed my suspicions.
A repair appointment was found quickly and easily.
In addition, I read the vehicle MFK rdy. make and also clean inside and outside.
I was offered a replacement vehicle. But since I am not constantly dependent on a car, this was not a problem for me for the 2 days without it.
I was able to pick up the car as promised. Cleaning was OK, not perfect but OK.
As far as I can see, the work was carried out well.
I found 2 points less good. In addition to the VDD, the oil filter also leaked ... (seal) (although the car was only serviced by BMW-Marti). I think I expected some goodwill there,
and an aluminum rim has a little more scratch, which is not tragic, but a bit annoying.
Otherwise I can only speak positively about BMW-Marti, the staff are friendly and helpful. The agreed invoice amount was adhered to. Thank you very much.

I am very satisfied with the support, the service and the quality of the work performed. The most important thing for me was that my concern was taken seriously and that I was offered a solution immediately and easily. A big thank you to Mr. Patric Beyeler.

New showroom is very nice. Staff not very helpful or friendly. Not eager to help diagnose a problem on my car. No English support at reception or the service personal and they just keep on speaking dialect after I asked for high German.

The employees are always very friendly, very helpful and courteous. Many Thanks.

Good fast service, unfortunately the service is not entered in the service booklet