Agreements were not kept by the customer advisor. ...

Agreements were not kept by the customer advisor. (Notification of the expected repair costs)
Since my BMW is 29 years old, the working hours for the repair manual search should be exchanged for me. At least the customer advisor tried to tell me this in the conversation. After I said, "This is a BMW and even if it's an old BMW, repair manuals are his business." Then I was given a price that was acceptable.
The mechanic, on the other hand, was very competent and gave me help for any problems with the convertible top. Top!!