Auto Centers Nissan Review

Work reasonably priced and done well. Waiting room can have some unpleasent individuals that show up for free snacks.

This is the first car i every brought @ I'll be back to get my wife her SUV asap

Rahim Johnson it was a pleasure to have his help with the sell of my car he was nice he was knowledgeable about the car that he sold me and just a every good young man to deal with

Had a great experience with Mike, he sure does go the extra mile! Will definitely recommend to others

just want to say thanks to Gordon he went out of the way to make sure we got a deal done. I am a happy man

Adam Marburger knows what he's doing! A true professional that can work wonders for people needing a loan. I highly recommend Adam!

This place is amazing, helpful, and unbelievably the best place to shop for a vehicle. Our salesman Roy Roach was nothing less than perfect. He was helpful, comfortable, and straight forward which we appreciated. Thank you for all your help! I will be coming back for any future purchases.

Quick service, cost was acceptable and everyone was extremely friendly. I love AutoCenters Nissan!

Marko really took good care of us. Sold us a Nissan juke, what a great car. All of the employees here are friendly and helpful. We also bought a Nissan altima, best car i ever owned.

I had a great customer experience at Auto Centers Nissan, I look forward to purchasing a new vehicle there in the near future. The salesman Darren was very helpful with my car searching process.

I bought my car (2014 Nissan Altima) 5 years ago in July of the year. UNFORGETTABLE. Admittedly, I was credit challenged but the sales guy, Craig, tried to sell me the car for $28K when $23K was clearly marked on the car. When I questioned it he said they had to pay someone to take the loan. Had I been a damn fool I would ve believed it but I pushed back and ultimately got it at sticker price. What s worse is the sales manager approves final prices so he was onboard with that bs. Dealership full of snakes. My credit has greatly improved and I make about $70K but I will be bus bound before I patronize them again. Also, they solicit me about 2 x per year (soft credit inquires I suppose) despite me repeatedly asking not to be called again. My experience with them was unreal.

Response time was slow. Was told I would be notified the next day when parts would be in. A week later I called you and miraculously the parts just arrived that very day. Other than that repair was done with efficiency and I am pleased.

Justin helped me in the service department to get my oil change. He was a huge a help, made the process extremely easy. Definitely recommend going to see Justin and the service department at Autocenters.

I had a very good experience with the service department at Auto Center Nissan. My car was serviced in a very timely manner and all aspects were explained to me. They also explained how my next appointment for an oil change would work.

Every time I need my car looked at you have helped me. You could not have done any better. Every one is very helpful when I need it. I know I will get great service when I go there. Thank you for all you do.

I have poor credit but Casey and his finance manager did everything they could so I could leave with a brand new car!

I ended up getting a 2019 Nissan Sentra and I m so thankful and in love with it! Casey showed me all the features on how to hook up everything and he didn t let me pull off with any unanswered questions! The best experience I ve ever had at a car lot!! Thank you!

My experience buying a car here was fantastic! I would definitely recommend AutoCenters Nissan for a great place to purchase a vehicle. I would like to shout out to the gentleman who helped me, Alex Abramson. Not only was he very knowledgeable, but he made sure I got the deal I wanted! If you are a fan of George Costanza from Seinfeld or Larry David, then ask for Alex as he reminds me of both. This dealer was pretty, pretty, pretty good!

Purchased an altima couple of weeks ago, went the true car route. Dealer did not apply rebates and stated discount as expected. So still negotiating the price. Will rerate if resolved

This place is a joke. Bought a truck on a sat come wed the truck wont start. The service department tells me the motor is shot has to be replaced. After a week i had to call to see if anything had happened with the vehicle yet and i was told they are waiting on the warranty company. 4 days and the motor is bad. What kind of junk are they selling. The next issue is the payoff on my trade in hadnt been sent 2 weeks later so i get charged a late fee at my previous bank. Tried to call and talk to someone in charge and they arent in the building. Back to the motor i was told they werent sure if the motor would be new or rebuilt which is great because a rebuilt motor with 400000 miles on it doesnt sound to very appealing. I would not recomwnd this place to my worst enemy. They are a joke. Since i posted my first review my salesman Marco came through and handled the situation got some answers for me on the status of my vehicle. He has gone above and beyond what i consider a salesmans job description to be. Thank you Marco for stepping up and getting me some answers i greatly appreciate it.

Fantastic sales and financing service and very accommodating! We worked with Chris Richey initially and then Steve Poth sold us our car! Steve was fantastic he was very down to earth, easy to talk to and throroughly went over the features of our car and was ready to answer any questions we had!! Will definitely be a return customer and will recommend Auto Centers at Wood River, IL to my friends and family!! Thanks again Chris and Steve!!

Auto Centers Nissan is always very friendly and efficient! From the sales to the service, everything is taken care of with ease. I also appreciate that they vacuum the car out during any service check. It s the little things that count!

Roy roach worked wonders. I'm very satisfied with the job he has done with him helping get a 2015 rouge. I would recommend Roy to anyone that needs help getting a car.

Unwilling to negotiate. Internet price listed is a joke and they also don t mention that sticker is a different price until you re already sitting there and in the process.

I had an full synthetic oil change, with cabin filter replacement and a Tire rotation for my 2020 Nissan Rouge S.
Everything went well, efficient, and is superb .

I was taken care of right away. There was a recall that required the reprogramming of something. They worked it in. Kept me from coming back. Appreciated that.

We are first time buyers with hardly any credit we figured it was a long shot, but boy were we surprised. If you're looking for a new car go here and talk to Roger Dodd seriously. He was so amazing he helped me and my girlfriend get approved for a car when we hardly had any credit. No bank wanted to give us a loan but he spent all day trying and finally got us a car. I love our car super sharp id recommend everyone i know to go here. Ask for roger

They always do a great job. The staff is always friendly and helpful. My car is always clean when they are done.

Great dealership, Mike was very friendly and helpful and patient with any questions.

Best service advisors and best waiting lobby of any dealer I have been to before....and that's alot of dealerships..lol

Nothing everything was great from the lunch to the purchasing of the car and the way everyone treated us

My husband and I had a great experience at AutoCenters Nissan with Michael Ahlf. He is very personable, genuine, and helpful. Will absolutely refer all my friends his way!

I recently purchased a new maxima and I was very pleased with the experience I had working with Ryan Blackwell.. He was very respectful and made sure that I got exactly what I was looking for in options and color of my car.. I purchase a new vehicle about every 3 years and I can definitely say I will return to this location for my next car.. Keep up the good work.. I will inform all of my friends looking for a new or used car to come here first..

Alex Abramson is an excellent car salesperson - he is willing to go above and beyond to meet each customers specific preferences.

0 stars. They ran my son's and my credit 22 times. Stated that they were only going to do hard pull once but continued to run. I called to put a stop to this but the sales agent insisted that it was only ran once for each of us. I still told her to stop. She did not. 22 times in 24 hours, I called finance manager whom was going to look into it. A month has gone by and I still haven't heard from him. I call today, he won't answer phone and no voicemail option on a business phone. Mine and my son's credit have been negatively affected. The original sales agent was told that my son was trying to get a used car, however, she kept pulling our credit to get him in a new car that he could not afford. Nothing has been done by going to the agent's boss so I will continue to climb the ladder until someone addresses the situation and does something .

Was able to get my car fixed without an appointment and out in less than an hour.

I stopped by your autoCenter and was just browsing, when I was approached by Kevin Pickens. Usually, I don't listen too much to what car salesmen have to say, but I have to admit Kevin was very personable and knew what he,was talking about. I didn't buy anything, but now recommend anyone in the market for old or new cars to buy from Kevin Pickens

I was in the market for a car for my son and didn't really know what I wanted. Ryan Blackwell helped me to find a great Maxima! He answered all my questions and made me feel very comfortable with my purchase. I look forward to buying my next car from Ryan,.

Very helpful staff, especially in the parts department!

Highly recommend AutoCenters Nissan. Ask for Ryan Blackwell. He is great to work with, will spend time going over your auto needs and wants.

I came into your car lot on 11/10/2018. I was greeted and was received a sale associate by the name Kristopher Johnson, who was very nice this is not about his sales approach. I waited 2 hours to get a credit approval. When Kristopher came back from his manager he said that I was approved but need another person as a co-signer or co-applicant. I refused to take that because I do pay my current car payment and I didn't want to do that and you can bring me my key back since I gave it to them for trade estimate. Kristopher them sent over another sales associate over who wasn't wearing a name tag. This associate was very rude to me and treated me like I as a piece of trash and didn't know what I was taking about. When I refused to take a car and just leave my other car with drive time. I'm trying to rebuild my credit, and this is current on my credit report and stop making payments on this car is not what I want to do. I want to keep my credit intact. After the 3rd time telling to give me my key back, so I can leave because I'm not going to do what they wanted he got nasty with me and then started talking about me with another associate next to Kristopher's station. He said to her see how I handled it and proceeded to talk about me like I was piece of trash. Then I had to follow Kristopher to his manager s desk to give me my key for my car. MY CAR WASN'T EVEN GIVEN BACK TO ME I HAD TO WALK AROUND BACK TO GET IT BECAUSE I WANTED TO LEAVE. I HOPE THIS IS NOT HOW YOU TREAT ALL OF YOUR CUSTOMERS WHEN THEY REFUSE TO DO SOMETHING YOU ASK THEM TO DO.

Worse financing department ever! They add warranty on that u tell them not to . If u are not experienced buyer DON'T SHOP HERE! Dealt with 2 manager and 6 week ago they said they would refund money and now it's going to be another 6 weeks. VERY POOR SERVICE. The transmission will not pull a hill without loosing power and their comments are this is normal Ugh FRUATRATION IS REAL

I went to look at a used Altima they had on the lot. Alex Abramson was very helpful and friendly in answering all of my questions, as well as showing me different options. I would definitely enjoy working with Alex again, and would highly recommend him.

It was great working with Mike T, everything was straight forward and honest. Mike makes it very easy to do business with. Thanks again for your help with my car purchase!

Darren was great when I came looking for my car, I tried many other popular lots and all of the sales persons were horrible. When I came to autocenters, Darren went out of his way to help me find my car and I found the car of my dreams

I had a very smooth experience. Gordon did a great job explaining anything information I asked for and is a great salesman. The hospitality was great in the store. i would definitely recommend autocenters to others.

Thank you for getting me in quick to fix my issue before leaving on an out of town trip! Great friendly place with fast service! Very impressed.

Thank you Ryan Blackwell for the great experience on buying my new Altima. I LOVE IT!!! Very easy to deal with and The Best Price Around!!! And Adam Marburger was very helpful as well. THANK YOU GUYS!!!!

I can't believe how easy it was to purchase my new car at Auto Centers Nissan in Wood River, IL.
Kevin Pickens was my salesman and he along with all the financial guys did an outstanding job making sure I was completely satisfied!! Thank you!!

Roger is a great salesman. He's an all around great guy and does whatever it takes to get you into a new car. I walked in kind of nervous and left with a 2017 Nissan Versa. Definently check them out and ask for Roger!

Jonathan, Roger & Randy are an Awesome Team, took great care of me & my husband, 2 happy customers

My experience was horrible all they want is to sell a car but I love my car but I was told I wouldn't have a payment for 45 days well that was a lie I also told them I want gap insurance & it wasn't put on my car loan on top of that I called shay today he said I can bring him $800 to get it he must then lost his mind wouldn't dare send nobody to nissan ever in life horrible & on top of the car was dirty & it didn't have no gas in the car I barely made it home sad experience

Jason, the service manager, did everything he could to fix my car for me. He was great and super helpful the entire time. He always kept me updated on what was going on.

Felt a little jilted on the price wish we would have gotten a little bit more for what we paid.

Mike tarantola was an amazing salesman. He help me out with my buying decision. I will be back to auto centers Nissan for him.

I live around Alton and have had some problems finding a good dealership. I came here and was very pleased with the customer service I was provided with. Andrew helped me narrow down my selection a lot and was very straight forward with me. I will defiantly be returning here and sending my friends and family down here as well.

Went there to see about buying a vehicle and was turned down. They LIE about EVERYONE getting approved. Said I needed a co-signer. That is not a GUARANTEED loan. I have talked to others and they say they tried to screw them too. Wigggity is a LIE !!!!

Jeremy was very professional and easy to talk to. Very helpful!

I really recommend going to Autocenters Nissan. Will Blacklock is the man that will set you up with the car that will fits your needs perfectly! He is very sincere, great person to talk to and he also makes the whole car buying experience enjoyable!

Above and beyond dealership,so impressed with Mike Ahlif!!

It's scary buying a new car, Coltin Cole made the process simple and easy. Thanks for all your help!

The service department at Nissan AutoCenters was great, as it has been over the past 2.5 years. The service is great and the customer service is even better. They get the job done and explain everything thoroughly.

The dealership did a great job at changing my oil and rotating my tires. Also gave me a good price on new brakes and rotors that were about to wear out. Staff is always nice and helps give you the best deal and isn t pushy about unnecessary service.

This was a GREAT experience! Roy is the best sales person I have come in contact with. He was straight forward, didn't just say what I wanted to hear. He worked hard for me and I really appreciated it. I will definitely be sending some people his way. THANKS ROY!!!!!!!

Your service manager Jason saved my business with your company. If it wasn't for him I was ready to get a permit to stand in front of your dealership and tell people exactly what Auto Centers Nissan did to me. However he worked with me and Nissan and not only met but exceeded my expectations. Also securing my business in the future with you as long as he is there.

I walked into Auto Centers Nissan looking to purchase a car I saw on their website. After learning it had been sold I was very disappointed. However, Darren turned my frown upside down. He put me in the perfect car; one that exceeded my expectations. His attention to detail and patience made my car buying experience the best yet!! I referred several family members to Darren who all ended up working with him to purchase a car. I am very satisfied with the exceptional customer service I received from Darren. My experience was the perfect example of how it should go when purchasing a car. I will continue to refer my family and friends to him!

I had been thinking of trading my vehicle in for a different one. I went to one dealership that said the only reason I couldn't get into the vehicle I wanted was because of the high miles on the used vehicle I was looking at. My vehicle is less than a year old so I understand. I saw an advertisement for this company that said they were paying off all trades no matter what is owed and no money down. I had someone contact me and before driving over a half hour to get there, I asked all the right questions. Does the pay off actually mean pay off or is it rolling over whatever extra is owed? Is there a true no money down option? I have never had to put money down so I wasn't about to start. I was told definitely pay off the trade in full and no money down on vehicles, including rebate options on new vehicles to get me in with no problems. I get there and Casey tells me my original sales person is on the phone. He quickly smiles and introduces himself. When he sees my boyfriend, he assumes he is another customer (don't assume based on race). His attitude quickly changes. Then I am rushed into the application process where the insults begin. I must be in there with no trade or something worth nothing and low income. I inform him I drive a 2018 currently and my income is several thousand a month to which his mouth visibly drops and he says oh ok. I proceed to tell him of the conversation I had with the other sales associate and he immediately says no. They aren't going to pay off my trade in full, the difference will be rolled over. Then he says I probably need money down or a cosigner. I haven't had a cosigner so why do it now? He then takes my vehicle saying his boss is going to look at it. He was gone only a couple minutes. When he comes back, he brings a piece of paper showing what a 2019 is selling for. I told him I know and don't care because i know how much mine is worth (which is almost the same) and how much mine is selling used for. He walks away and comes back a few minutes later claiming my credit score has dropped nearly 150pts in 48 hours. Then tells me I won't be approved anywhere. I told him my current company will finance me, to which he says we don't use them. I was there less than an hour which is less than I have ever been at a dealership, buying or just looking. I then get home and my vehicle has damage to it that was not there prior. This vehicle was cleaned only a short time before and the damage was not there. Probably why we were rushed out with no sale. I will go back to the dealership that doesn't lie to get me in and really will get me in a new vehicle no matter what. Oh and there was no care that I had gotten off a 12 hour overnight shift before my drive there.

Information given by sales associate didn't match when I went to finance. Numbers increased. Misleading.

These guys are great! Jamie Brown, Gordon Martin and Ryan Blackwell really took care of me. I'm from out of state and drove 5 hours to buy a truck that I saw online. I was worried it would be a waste of time. But boy was I wrong. Through back and forth phone conversations, they were able to have everything set up and ready to go when I got here. Great customer service, good people. Come here to get a car. You won't be disappointed.

Service is always done on time. Staff is always friendly.

I have never went through so much bullshit to get a vehicle. I was told I would be guaranteed help to get a vehicle and I waited two weeks to hear something, I called every single day to get an update. And in the end no one was able to help. The management team is very unprofessional.

Had our rogue service there twice. Comfortable waiting room. With television, donuts, hot dogs and soda. We also bought our 2016 rogue there. Would recommend.

this tyler zellers guy seems to be on here alot and i can see why! I asked him a couple of simple questions about the newest nissan versa and told him the dealership in ofallon offered me a lower price. that just about did it for him. he laughed in my face because i wanted them to give me a better deal than the ofallon dealer. i'm sorry that I work hard for my money and even saving a little bit counts. to say the least, i went back to give ofallon my business

Let me start off by saying I would never refer anyone to this dealership. It started off with the salesman John telling me one price but after I started to sign the paperwork it was different then what we discussed. After that i took the vehicle home and realized my key didn't lock or unlock my vehicle. So of course I called to let them know and they told me that oh its probably the battery; no problem just come back up here. Now remind you they are located in wood river, il and I live in st.louis, mo 40 minutes away. But since I still had to return to pick up my title ok no biggie. But how about once I got there they told I had to go next door to the Chrysler dealership because they didn't have the special tool to open the key remote. Get to the Chrysler dealership and to my surprise the special tool was a screw driver. Oh and they made me pay $4 for a battery. Ok and to sum it all up I get to the drivers license bureau and none of the paperwork that they claimed was in the packet to get my plates were in there. So I called to see where was safety and emissions test paperwork was after transferring to several different people someone finally informed me that because I live in Missouri that I had to get that done on my own. Oh and my title registration paper had been white outed and highlighted on so the license bureau wouldn't accept that without an affidavit showing the corrections. And to to sum it up the lady had to nerve to call me and tell me they were sending me a $25 check for my troubles. LOL I couldn't believe her. Oh did I mention the asked me to take a picture for facebook. Sure how about I take this picture of this paperwork and thank you card the salesman John filled out spelling Chrysler... Chrisler several times. Yeah the entire company is a joke. I will not return nor will I ever send anyone to them.

I just want to say a big thank you to Gordon for making the experience of being down on your luck to know that you can come to Nissan and br treated like a person and not just a sale of a car they show you respect and you give respect right back you are a real person to them...so Thank you Gordon

John and Ryan (as well as everyone else) were great. Very easy to come to terms on a price and effortless getting the deal done. The kids loved the gong.

Great experience, Roger Dodd helped us get a second vehicle that made the wife happy - making everyone in the family happy!

We are in the early stages of looking to trade in our van for an SUV. Mike Ahlf was very helpful, even though we informed him that we wouldn t be making a purchase that day. When it comes time to make the purchase, we will definitely be back.

IT WAS A WONDERFUL EXPERIENCE!! WE COULD NOT HAVE ASKED FOR A BETTER GROUP OF PEOPLE THEN THEM!!

I would always recommend anyone to Auto Centers Nissan. I would send them to see Ethan Harshbarger. He was a great salesman, he was very helpful and actually took the time to find me a car that I wanted.

I had visited this dealership in the past, two times, and could not work with any of the sales staff, for some reason I thought I'd try it again, I'm so glad I did. They must have new management or have been properly trained in customer service. I had Nate for a sales Representative, and He was awesome. I was treated with respect and what I wanted mattered. I was going to purchase a used vehicle and Nate took the time and let me test drive many cars before I found one I wanted, a 2015 car, Nate informed me that I could purchase a brand new one for twenty dollars more a month, I was over the Moon. I'm so pleased and happy with my experience, Nate made the difference for me, He never acted like He was put out, not one time. Customer service does matter, and a lot of businesses are lacking in that area. Customer satisfaction, and service is alive and well there, I would highly recommend requesting Nate, Thank you for making my car shopping experience a pleasant one.

After dealing with the service center at the dealership next door, I really appreciate the Nissan Service Center. It's easy and convenient to schedule service and they technicians do a good job and call with any questions about service. Very pleased with the quality of service.

Jacob was fantastic! Jacob Menke is very knowledgeable, kind, patient, and just made my entire process seamless!! I would highly recommend you seeing Jacob Menke if you are looking to purchase a new car! I will most definitely recommend him to my family and friends!

Thanks mike t for the great service. I will be sending all of my family and friends to you. If you have any questions these guys will help out. Thanks!!!

Friendly fast service. Will definitely be back for all my car needs!

I just bought my 2nd car from this dealership and I always like the service. Coincidentally I dealt with Lawrence both times and I love his energy. He's friendly and does his job efficiently. I would DEFINITELY recommend anyone who's looking to buy a car to go see them. They're the best in town in my opinion. Looking forward to buying another vehicle from the in the future.