Austin Hi-Tech Restoration Review

Had a great experience with Austin Hi-Tech Restoration. Discovered water damage to my ceiling after a rain storm. Received recommendation from my insurance company and immediately a representative called to assess the damage and was given a quote.
Soon after folks showed up to fixed the problem. That was not the great experience; the great experience was the individuals that did job had to move all of my furniture and wall art so they could paint almost entire house to match the fixed area. Workers took extra care with all of my stuff that nothing was broken. Supervisors were always swinging by to do inspections on work being done. Thumbs up for Austin Hi-Tech; waiting on my next project quote from them, sun room.

Steve and his team were exceptional. Prompt, professional, and thorough. Quality of the work was superb and they left no mess at all- very tidy. Best of all, every crew member was courteous and respectful. Highly recommend.

We had Austin Hi-Tech give us an estimate for some roof and rafter damage for our insurance. They were prompt and professional and their price was very reasonable. We went with them to do the work and we're very pleased with the result. The project manager assigned was very good with communication and setting expectations and the work crew was courteous and very efficient. They knocked out the work in a timely manner and left the job site clean and tidy. I would highly recommend them to others for work.

The Austin Hi-tech team is more than a team, it's a family and the dedication I've seen to their clients is unlike any other. Perhaps it's because they are locally owned and operated for over 25 years or maybe it's that the leadership holds themselves to the highest standards possible. Either way, there is a deep understanding and sense of duty to every client they have. They truly operate by the words "Restoring lives after a loss"

Update: I was refunded a portion of my money so I have increased the star rating for that portion of the company s integrity. The fiasco still put us months out of our home, which was not necessary. Glad for them trying to make right on their mistakes though.

I recommend looking elsewhere for restoration needs. Make sure to read the yelp reviews, as well. I have been working with Richard and Jeff since March and we have no progress on our home so far after major damage. Our experience has been the typical nightmare experience you hear about with contractors.

1. They took a large amount of money and stopped working. They pushed for large amounts of money up front. When I gave them money, they completed a very small amount of work, the workmanship is terrible- stating they need more and more money. I don t want to give more money to people that have not corrected their mistakes. Now, of course, they will not refund the money. We have a line by line contract so it is easy to calculate the amount of refund needed.

2. They seem to have an issue working with women. They will listen to my husband. When I reach out to communicate, unless it is regarding payment, it is weeks before I hear back. My calls were never returned, yet somehow my husband can reach them the same day. Also, the specifics on the project that I requested were completely ignored. Jeff told my husband that he just assumed I was confused so did not do any of the things him and I discussed at a 2 hour meeting. I am not confused AND most women don t have 2 hours to waste.

3. And finally, the workmanship. If you don t mind giving your money away or working with men that don t care about a woman s voice or opinions, then at least consider working with someone who will master the actual restoration of your home. We have sewage still all over our kitchen cabinets that has been sitting there since MARCH because they are so scared to remove the cabinet and break the counter on top. Let s get to work people- if it breaks, we will deal with it. The walls are painted a shiny brown/yellow when I specifically requested a specific pure white. They have scratched up our expensive couch with doors and I find levels and tools on the leather couch frequently (or I did for the week they were actually there working).

There is really so much more I could say, but I hope you seriously consider other options. Richard is convincing up front. Be wary.

Fantastic service with this company. Aaron was very courteous, professional, on time and was willing to take the time to answer all of my questions. I would highly recommend Austin Hi-Tech Restoration.

I had a fantastic experience with Austin HI Tech after my entire downstairs flooded. They were thorough and prompt and communicated really clearly throughout the process of replacing my floors. Every sub contractor who worked on my house was polite and dedicated and did a fantastic job. My neighbors even commented about how nice everyone was! The project manager was on top of his game from start to finish and made things as painless as possible. I wouldn t hesitate to work with these great folks again.

I am highly satisfied of all services which Aaron done to us. He is so perfectionist on his carries. Done my house issues with the best quality, responsiblity, and very clean. I will recommend Austin Hi- Tech company to all my family and friends.
I appreciate your best service

Great company to work with. Someone tried to kick in our back door and break in. The door frames badly cracked. Austin Hi-Tech Restoration came in and replaced everything. Service was fast and friendly. Work is high quality.

Aaron and Logan did a great job moving our furniture. They were very polite and helpful.

Now that my job is complete I d like to add that Kevin was a great project manager. He was extremely communicative about the work being done and when to expect people in our house. When something went wrong, he would step in to help immediately and get it taken care of.